All reviews for ACT Appliances

I had my dishwasher serviced as part of my lowes warranty. Service was excellent and the response time was one day to the next. The tech was really friendly and explained everything. He ordered the part and came back 2 days later and installed it. I am very satisfied. I think these low reviews are due to having Home shield warranties on very old and obsolete appliances. You cannot blame repair techs for todays short life products.

Like a lot of others they were assigned by my home warranty co (AHS). Great experience! The tech arrived on time, quickly figured out the problem with my oven and advised he needed to order the parts. Second visit he again showed up on time with the correct parts and got my oven working like new!!

When our fridge died, our home warranty company (AHS) assigned Act Appliance to handle the repairs. I was worried looking at the review scores for the company, but both the tech and Anna who schedules the appointments were both great!

We got a next day appointment. The tech found out what was wrong, and the parts came in 3 days later. When he came back for the repairs, he had to take the freezer apart to reach the dead motor, but he had it all back together and working again in under and hour.

Overall, he was professional, courteous, and did a great job. I also appreciate that they sent us texts before the tech arrived each time. I'd hire them again and recommend them based on my experience.

American home shield sent out ACT appliance repair for warranty work on my refrigerator. The water in the door stopped working and it wasn't getting as cool as it should have. ACT called me and set up an appointment right away, and the tech was scheduled for the next day. Elvin came out and was able to diagnose the problem within an hour. He was friendly and courteous. And punctual. I had to wait for a part to be ordered and come in, but that only took a couple days, and I had my next appointment already scheduled. He arrived the second time early in the time frame window and got the part installed right away. After reading previous reviews I was worried, but my experience was pleasant and very happy with the work and time frame of the job.

I had a great experience with ACT Appliance Repair! They came out quickly to fix my dishwasher, were right on time, and got it working again fast. The technician was friendly, honest, and professional. I really appreciate the fast, reliable service—highly recommend!

We have an extended warranty on a dryer we bought from Lowes. It started making a bad squeaking sound, so I scheduled an appointment to have it repaired. I saw that ACT Appliances was the closest repair agent, and I was nervous because of some bad Google reviews I saw.
Turns out that we couldn’t be more pleased with their service. ACT’s technician, Nick, arrived on time and was SO professional and polite. He replaced the bad roller wheel, oiled other wheels, and adjusted the idler pulley and belt – all within 30 minutes. The dryer is working perfectly.
Very happy with our experience!

I had a positive experience with ACT. They were dispatched from American Home Shield and I found them punctual, professional, and knowledgeable. Aleks was very thorough and went above and beyond during his two visits to my home. Very pleased.

We have used ACT Appliances several times with American Home Shield. I do not understand all the negative reviews. Each time they have been absolutely wonderful. It’s important to remember parts take time to order, it’s impossible to have every single part for every appliance available.

If there is a language barrier … use Google Translate. It works wonders.

Our most recent experience with Yeskendir was absolutely fantastic. He had one part on hand, but had to order the other parts. He went above and beyond and was so polite to our whole family (we had extended family in for the holiday).

Give them a try, and remember, not everything is an immediate fix. That’s not their fault.

We use ACT through our home warranty. It is key that you put in your make and model in the home warranty system before you call for repairs. This allows for a one stop efficient repair. They dispatched Elvin out to fix my dryer. He was in and out of my house in 15 minutes and my dryer heating element was replaced and I'm back in the mom business! Thanks Elvin and ACT! Extremely pleased.

I had an excellent experience with ACT Appliances in Pflugerville. I had broken parts on both my refrigerator and dishwasher, and I was referred to ACT on a Friday afternoon. They reached out bright and early Monday morning to get me scheduled, which I really appreciated.

I accidentally forgot about the appointment, and their team was friendly, responsive, and flexible in helping me reschedule. When the technician arrived, Elvin was professional, very kind, and extremely knowledgeable. He ordered the parts, and they arrived within two days—wow! Once everything came in, Elvin completed the repairs quickly and had everything running again in no time.

I’ve used ACT in the past and will continue to request them. Highly recommend!

They were booked through american home shield twice. I cant remember the first gentleman‘s name because that was about a year ago, but most recently it was Roman: Roman fixed my dishwasher and it is working just fine to date. The previous technician fixed my refrigerator and it also is working perfectly to date. No complaints regarding scheduling, transparency, or attention to detail. They have been a huge help being that we are quite reliant on our appliances in this coddled existence.

Feel I should update the review from the prior below:
After the missed appointment, they had my repair person back within a week and arriving in the given window. He was cordial, and efficient. Found a burnt circuit board that he had to order, and just inside of two weeks they had the part and my microwave working again. I'd of course like a quicker resolution, but that's still as in line for appliance repair as I expect from any firm. Still not going to bump past 3 for the initial miss, but I'm happy with the repair.

Last:
No showed my four hour appointment window. When I called the line in the text a half hour before the close of the window (as the evening before appointment text said the line would be closing with my window and I wanted to make sure I reached someone while I still could to check on the status), it auto answered saying they would be back in office on Monday and to email for status updates. I did so, but my email was never responded to.

Got assigned company through American home shield, the didn’t put all info in report so my claim got denied, I called AHS and they sent report back for this company to modify and they kept talking in circles and was a huge language barrier, worst experience I’ve ever had with a vendor for home warranty company where the person on phone can’t understand me or effectively communicate and then tells me there’s no one else I can talk to, wasted a lot of time and money

I can’t tell you how bad this service was. It was almost identical to those reviews before me. AHS service call for our Whirlpool washer. ACT arrives, isn’t in our home for more than 3 minutes. Tech tells us the spyder is broken and he’ll put in a request to AHS. He states to continue to use the washer if we can because it’s in bad shape. AHS calls to tell us that nothing is coverage because the tech reported that we abused our machine. The machine is literally 20 years old in May. Washers and dryers don’t last 20 years if they are being abused. Just say it’s going to cost too much or too old to fix and bam, it would have been done. We paid this company their $100 for less than 3 minutes and they will never be allowed back into our home. Afterward, I read the reviews and just got even more angry. This poor business practice is apparently a habitual one. I would recommend asking for a different service company if you get saddled with ACT on a repair. They do not care anything about you or your circumstances only that they receive their payment and will use un-truths to get out of doing the service work. It’s in all in the reviews.

ACT Appliance has been incredibly difficult to work with.
We were assigned to ACT Appliance through our home warranty company, American Home Shield, when we reported that our refrigerator was not cooling and the freezer was not freezing.
A technician from ACT Appliance has come to my home 5 different times over the course of 45 days. I have reported that the refrigerator/freezer still is not working after the 5th visit and, after 2 days of my persistent following up, ACT Appliance has offered a SIXTH appointment.
The problem is that ACT Appliance continues to report back to my warranty company that the unit is still repairable, even though they seem to be incapable of repairing it. And because ACT Appliance is saying it is repairable, the warranty company is not giving me any options - they trust the information provided by their vendors. Unfortunately, I would not call ACT Appliance a trustworthy business.
I hope that ACT Appliance tries to make this right by reporting an accurate status to AHS, but I have very little faith based on my experience with them over the past month and a half.

If you can avoid working with ACT Appliance, that would be my recommendation.
If ACT Appliance reads this review, please call me back. I have reached out by phone, email, and text consistently this week.

ACT came out to fix my dishwasher last week, said they needed a part. The part came in and we didn’t receive a call, instead we had to call them to chase down a time. They came out today and needed to replace the control panel. The repair technician came out took some stuff apart. Ended up causing a water leak. He ended up leaving saying “you need a plumber I cannot fix your dishwasher today.” Needless to say ABSOLUTELY DO NOT USE THEM! Horrible experience!

If I could give negative stars I would. I payed for a warranty from Lowes (also sad customer service) which is serviced by ACT but it's been a month since my washer has been out of service. A tech has been out 3 times with a fourth visit scheduled. The running joke now is when they leave it tell them see you 7 days. It'll be a month and 4 days till I get an answer if they can fix it or not. I'm giving them permission to change their mailing address here.

Would give zero stars if I could. Not prompt, don't communicate arrival time (just a very broad window with no heads up when in that window they are coming). Only person we could get ahold of to try to discuss our repair job is at a call center in another country. Seriously god awful, will never work with them again.

Total scam. We needed a gas disconnection for floor work and explained this clearly beforehand. The tech showed up, said it’s not in their scope, and left in 5 minutes—yet we were charged $100. No call back, no accountability. Canceled our insurance and will never use ACT Appliances again. If I could, I would give them zero star.

0 star - BEWARE OF THEIR SCAM

Used them through American Home Shield to repair my fridge.

They will claim that you need various new parts and bill the warranty. They will "fix" your appliance by replacing parts that aren't broken with old busted parts they've collected from scamming customers. When your appliance doesn't work, they will state that you need some random piece but they must order it and that it will take 7 days. A week and half later, the tech will show up and while pretending to resolve your issue, he mysteriously will discover something he didn't notice previous and that he cannot repair it. All while, they have billed the warranty for brand new parts and you're left without a fixed appliance. The scam is now complete...

They are not listed on TDLR so you cannot find their contractor license number nor is it listed on their website or work order. I do not believe this is a legit business. But this really isn't a shocker when you think about it. If a repair tech comes to your home in a small Toyota Corolla, not a work van or truck which you would expect to see given their business, that is not branded with the employers logo/information and contractors #, that should be a good sign you're about to be scammed.

While I am upset, that I've been without a fridge for 2 weeks, I am more annoyed that AHS continues to subcontract these hacks. I cannot imagine how much they've scammed warranty companies and customers privately. All I've paid is the $100 deductible and as far I am concerned, it's AHS issue to recoup their money. But they also should not be sending untrustworthy business with poor reputations into their customers homes. In the end, they are buying me a new fridge.

Do not allow these people into your home. They are absolutely scammers. However, if you do, be sure to ask them to show you the old and new parts INCLUDING the box before they proceed to touch any appliance. Also inspect it very carefully and check dates. Watch them like HAWKS!

You've been warned.

My whirlpool washer went out. I purchased a Lowe’s extended warranty, and this was the only company available to service my washer.. The gentleman did not speak English very well told me two things were broken and left, but I could still use the washer. Wrong! I could not use the washer. The parts came in in two days yet they couldn’t assign someone to come Out till a week later, the same gentleman came, put both parts on and said he was done. His work was guaranteed for a month and the parts were still under warranty. He did not run the machine to see if it would even run do a cycle nothing. I loaded the machine with a few clothes, not even 10 minutes into the cycle. The same issue came up. I immediately called ACT appliances. They told me they were trying to get a hold of the repair man that he would not be coming back over here, he did the service I called back the next day. They told me I needed to call Lowe’s and request a service. I called Lowe’s. I had to file a claim, but they told me there was nothing they could do because the service was not complete. I called back. They told me he had not finished the paperwork yet. I called on Veterans Day for a follow up. The receptionist told me oh the paperwork was filed and already submitted to Lowe’s on that Friday. I mentioned that she was the one who told me he had not filed the paperwork and she said that was a mistake. I tried to contact Lowe’s again. I had to file another claim. I got a letter two days later from Lowe’s stating that ACT appliance completed my service. How are you supposed to complain to the warranty company? If they do not give you a number to complain on I will never use a ACT appliance again! I filed to have another service repair and another service company popped up. I chose them oh my God night and day with this company. I explained what was replaced. Nothing that he replaced was the issue I was told with the issue was I was shown what the issue was Parts are being ordered now I’m waiting on Lowe’s to accept the service.NEVER USE ACT APPLIANCE!!!’