All reviews for Graybar

Counter guys are great!

Excellent electrical parts supplier.

Receiving was a very fast service

I was working out of town and had to have parts late in the afternoon these folks waited for me a half hour after closing to make sure I had what I needed. They loaded me up and even checked my order in another town.Their counter area was well stocked and laid out first class.

Miracle workers here! If they have it they will move oceans to get it for you, if they don't they will give you a realistic timeframe on getting it and still move oceans to get it for you!

These gentlemen are true professionals and absolutely wonderful to do business with

I have shopped at Graybar many times both in my professional career and my personal life. I have never experienced any issues here. I will say that just like most places these days, there can be a wait before they can assist you, mainly because they are busy helping others. Keep doing what y'all are doing, no complaints here!

Don't bother shopping here if you are not part of their Club. Square D is worse than the mafia.

Billy was rude the moment we walked in the door. Completely unprofessional, disrespectful, and frankly came across as uneducated in how to deal with customers. Instead of helping, he seemed irritated right away and took his frustration out on us.
The issue clearly stemmed from poor communication within their own company, yet he blamed us for simply following the instructions we were given. Even after we explained that we were just doing what we had been told, he continued to argue and speak to us in a disrespectful manner.
At that point, it wasn’t worth dealing with his attitude any longer. We chose to leave and take our business elsewhere. We ended up going down the road to Elliott’s Electrical Supply, where we were treated with basic professionalism and respect—something this place seriously lacks.
Would not recommend based on this experience.

Unprofessional and nobody was working, everyone was standing around talking and on their phones while people were waiting. Don’t buy from here.

Extremely overpriced.
@Greybar 3/4 reducing bushings = $9.95
@Crawford 3/4 reducing bushings = $0.54

The num is disconnected and the company doesn't exist no more

Im giving them one star because of Very BAD customer service. I order black, white and red 4 gauge wire to be picked up the nexts day. They (Billy Bownds) told me yesterday it's on order and you can come by a pick up today at will call, anytime after 6 am. Came by to pick up materials was not here. He's excused was a glitch in the system and my order was lost. I asked Billy how can he help and try to make it right as I explain I'm will loose money on a job. Billy did not even try to make it right or help, poor customer service, not to mention very unprofessional. Asked for a manger and BOOM he was able to help and made it right. Now it's funny my order will be able to be picked up today. Thanks to the manger.

New Graybar office off of Pecan customer service is TERRIBLE! The Will Call is extremely slow. Before I got there people had been waiting 20 minutes. They need more help. I was late to a job waiting on them. They had 1 person working.

When you call them they say they no longer have counter sales. And the original location is only offices. So you have to jump through multiple hoops just to try and get something. You can buy over a counter at any other graybar. On top of that it shuts down at 4:00 even though everything online says 5:00. All the things that used to be convenient for a graybar are now being done away with. And absolute waste of time