Dallas Sunrise Maids

Christina and Alondra did a detailed job cleaning my home - I appreciate that they took care of it like it was their home

They were pleasant and professional

Thank you

Scheduled a one time deep clean (note this term) for my 2200 Sq. foot 3 story townhome on 7/26/23 from 8am to 12pm with a 2 person crew.

The team showed up late as I was waiting to let them in. Upon arrival I offered them water and showed them the home while also putting my English Bulldog away so they could clean. At around 11am I received a call stating they needed another hour to hour & a half to finish (charging me more money of course) because my home was SO dirty. How insulting!! That's how they talk to brand new customers. Even if it was true, which I assure it's not, that should be expressed by a service professionals to their client. Mind you, this was scheduled as a deep clean from the beginning so that should have been factored in regardless. My house had dog hair (light to moderate) and dust (light to moderate) along with bathrooms that required a more thorough clean per what I requested. They were informed of the homes specs and size up front and scheduled 8 hours of total cleaning time (4 hours x 2 people) to complete the job.
During our discussion when they called to inform me, Ivan, was quite rude and confrontational with me and could never answer my simple question of, "what have they been doing for 3 hours already?". I asked for a breakdown of what exactly was taking SO long. I never got that question answered only the history of their company, how many homes they clean, what they've done in the past and reassurance that this is not a SCAM which I never insinuated or even used that word. Guess he felt the need to defend themselves as opposed to answering a simple question.

I did pay them the 'extra' money and asked when I could go see this, what better be, spotless home. I was advised to go at 1pm at which time they had not even started the 1st floor area. So, 5 hours for 2 floors?? They finished just after 2pm (got that 1st floor done in an hour!).

I honestly have never been so disrespected and offended by a business who was trying to earn a potential repetitive client.

I'll note that we are a 3 person household (myself, my wife (who is hispanic and very clean) and my 22 year old son) along with our English Bulldog. We all work outside the house and we are all very neat, organized and clean. I requested this cleaning because my wife has been in Arizona for a month and a half with her sister who has brain cancer. I wanted to have the home nice and clean when she gets back on Friday because I know I don't clean it 'the way' she does and I wanted her to come home and just relax. That said, in a month and a half, with me still lightly cleaning, there isn't a chance in hell that my home was 'SO' dirty that 2 people couldn't complete it in 4 hours. It is insulting to insinuate anything else than they are slow and poor at their pacing or that they underestimated the time that would be required for this size home (which isn't the case). I had a single person that used to clean our home in the past who did laundry, dishes and linen on top of cleaning which only took 3 - 4 hours. My wife can clean the entire home in 5 hours herself.

After inspecting the home upon their completion (I am an ex military NCO who's done plenty of inspections) I can say they did an adequate job for a general cleaning but for a deep clean it was a pretty poor result. I've had lots of maid service in the past with my home and with rental properties I own and their work today was nothing spectacular compared to previous work, especially considering it took them 12 hours (6 hours x 2 people) for a medium size home at best. It was ok but not a deep clean and not for the time & the price.

I've tried to remove emotion and provide a fair review but it's hard when you've been treated this way and in my situation.
I'm sure they will reply with a completely different story to defend themselves but what I've written is accurate. I'm sure they will also continue to insult me via this platform as well.
All I can say is bring it on.....lol

Thank you!

This cleaning service has been one of the best I've ever had! I've had cleaning services in every state I've lived in from California, Colorado, and Florida but this company has wowed me. I got a deep clean service with them when I moved into my apartment in February and I was so taken away with how they left my apartment gleaming that I immediately wanted to get on a reoccurring schedule. Unfortunately, they had gotten so busy I had to wait two months just to get a consultation so that I could get on their schedule. I had to go with another cleaning service while I waited which couldn't come close to the level of quality that Dallas Sunrise Maids provides. I'm officially on their monthly reoccurring schedule and it was worth the wait!! Thank you for always leaving my floors sparkling :)