All reviews for Kiwi Services

I just cancelled my order with Kiwi to clean my area rug. I made the appointment for the tech to pick it up today and the best they would give me was sometime between 8AM and 5PM. They reminded me, yesterday, that they would be here in that time window and I needed to be here when they arrived. I remained here the entire day and their technician did not arrive, at all. The office manager called just before 4PM and promised that the tech would be here by 5:15PM. (Not terribly late.) Now, it's amost 6PM and the phone answerer told me that the tech is still 40 minutes away from arriving here. If they can't hit a 9 hour window to simply pick it up(which ANYONE can do), I don't trust them to handle the rest of their commitment, either.

We hired Kiwi to clean our couch, and the entire experience was frustrating and disappointing. Despite their hefty charges and big promises, they completely failed to deliver. Not only did they leave the couch worse than before, but the fabric has lost its softness due to harsh treatment, and the original dirt spots reappeared soon after. The technician only spent about 15 minutes on the job and left without addressing the key issues.

On top of that, the technician unprofessionally suggested doing extra work in exchange for a "monetary favor," which was completely inappropriate. When I raised my concerns with management, they scheduled a follow-up appointment, but the technician never showed up and canceled last minute, asking for a reschedule. The entire process has been unprofessional, unreliable, and a waste of time and money. I would not recommend Kiwi to anyone.

Kiwi has had my rug for two months. First they brought it back dirty, and then they didn't bring it back at all. We have had a terrible time getting it scheduled for delivery over the last two weeks. There is always some problem- first they couldn't find it, and now they want to deliver it at 7::30 Saturday night after promising it for several days in a row, always cancelling. They finally came down on the their chargesfor the inconvenience, but we still have not seen the rug to be sure it is actually clean.

This entire experience has been very disappointing. I think they have had my rug for over a month now. They have tried to deliver it three times. The first time the guy showed up and realized the rug wasn't even in the van. The second time, they called after the delivery window to say there was a family emergency. The most recent delivery was today where once again we have been waiting for another no-show. I will update this review once the rug is delivered. Pretty ridiculous.

Update: The rug still has a pet odor and I'm not even sure they did anything at all with the rug.

I had a poor experience. I hired them to clean my carpets, vents and the air handlers after having my house remodeled.

They didn’t clean all of my carpets. Most of the stains did not come out. And I immediately noticed that they missed a couple of the return registers.

The first time I changed my air filters after their service, they were so clogged they had become lodged in the air handlers. It was really hard to get them out and I ended up cutting my finger.

The dust was clearly from the construction. So, the person never changed the filters. Nor did he clean the air handler.

The customer service department told me I waited too long to let them know. They wanted another $440 to redo the work.

I called around to get a quote, the only reason why I decided to go with KIWI is because of the turn around time. I was told it usually took one week to clean it and it would be back in no time.
I asked about the payment and was assured the payment would be asked for one day before the rug was cleaned and returned. I also scheduled the latest pick up time and the lady and I agreed after 6pm. On May 5th, a KIWI employee picked up the rug at 3PM and asked for the payment up front.
It's now May 26th and KIWI has not returned my rug and I paid cash when the guy (whosename I did not write down) picked it up. I have called multiple times, asked for a manager and no one has returned my rug. I was told by an employee at KIWI they can return my rug but I wouldn't get my money back. The only excuse I get is "the manager will call you back". I've waited patiently, it's absurd on how they run that place. I called again and was told the rug is still on hold because they are very behind. After 21 days, they still haven't cleaned my rug.
I would not recommend KIWI to anyone.

This does not allow me to post any pictures of the results but my rug has been destroyed with stains.
Go to photos, that's where you will see how bad the rug looks.

*Update, this is how they returned the rug

Overly priced for a very poor job. I saw tech cleaning my stairs with a brush and a dirty rag. I assume all the rooms were cleaned the same way. Fishy smell in the house and not fresh and clean. He didn’t vacuum before cleaning so all the dirt was just rubbed on the carpet.

We hired this company for a general cleaning of our couch, which we’ve had for several years but was in great condition. When the cleaner finished, he told us the gray marks on the cushions were wet spots that would go away once dry. We trusted that explanation and paid at the time of service. Unfortunately, the spots never went away.

We tried everything — machine washing the cushion covers (which are machine washable) and using our own green machine — but the marks appear to be permanent. When we contacted the company, providing clear before-and-after photos, they blamed us for the damage and refused to take responsibility. They never offered to fix the problem, didn’t formally apologize, and communication was terrible with slow replies, sometimes no reply at all.

We got our money back indirectly by disputing the charge with our credit card company. Now we’re left with the cost of having to replace our couch cushion covers. This company was unprofessional, careless with our furniture, and unwilling to stand behind their work. Avoid at all costs.