All reviews for Custer Transfer Station

Best time to go is week days but early on a Saturday morning isn’t too bad either. Everyone that works there has always been friendly to me.

With all the cars and trucks, you need 3 different lanes out there. One for the pits, one for the trees and plants and one for getting dirt and mulch. It would sure speed things up. Other wise I think you all do a good job out there.

Take your utility bill to prove home address.

Very fast and efficient way to dump off some things you didn't want to have anymore! They took my old mattresses! I know they changed the rules in last couple years about household waste some of it has to go out to Melissa!

I came in with a box trailer, which has a 45$ fee on it, but they waived the fee because I had no clue what I was doing. The staff was amazing and actually tried to make conversation with you which made the experience more enjoyable. This place is as enjoyable as a dump can be.

As a resident of Plano I had no clue I had this option to come toss garbage. Emily at the front was amazing at helping my dad and I in the process. Will definitely recommend to all the residents of Plano.

Love,love,love going to this place!!!! nothing but EXCELLENT
service every time I go. They always greet you with a smile and have helped
me on occasion when items are to heavy to sling over the side, Very cleansing
experience, I must say!!!!!
I like that I can take tree trimmings and not have to tie them up in perfect
little bundles
Wondering if they deliver mulch by the truck load to residential areas in Frisco,
Just learned that I have to have mulch 3 inches deep to keep weeds down,
Bulk pricing??
Individual bag price??

Quick in and out. Very convenient to get all of my bulky lawn waste and larger trash out of the house/garage. Staff does a good job managing the flow of vehicles in and out when it’s busy. Not a lot of chit chat with the staff. Once you get to the front of the line, they quickly direct you where to go.

They're very helpful here, very efficient. It wasn't clearly marked but you can drive around any municipal garbage trucks in line if you have household trash or yard waste. You need a water bill and id to show residency and they charge extra if you have what they consider "construction waste" such as lumber scrap.

Dropped off branches, dead shrubs and other yard waste. No waiting in line. In & out in 15 minutes. Don't forget to bring your utility bill. For a couple of months last year they dropped that requirement. Now reinstated.

This place is awesome for residents that need to dump a little extra. For Plano residents it's included in your trash pickup. You can't bring box trucks or do commercial dumping, but I was able to get rid of mattresses, boxes, extra trash that would not fit in my weekly pickup. Plus, my 6 year old son liked watching the dump trucks and tractors pushing all the trash away.

After the May 2024 storms, we had a few stacks of cut up branches that the city was taking a while to pick up. My neighbor and I rented a pickup and took all our stuff to the transfer station. You need a Plano water bill (current month) and a matching driver's license, and you can make two drops per month per bill. We dropped two loads, one at 8 am and one at about 845, with no wait either time. They were helpful and told us where to drop the stuff and how to exit.

5 stars is not enough! I never knew this existed, but I'm so glad I know now. I had bagged trash that I could not sit out for bulk pickup. I arrived here and had no clue what to expect. The GPS took me to the Custer entrance, and the signage redirected me to the correct entrance. There was a long line but totally worth the wait. I was cut in line by a guy in a truck coming from the opposite direction as I approached the entrance. The super professional and kind employees addressed the guy and told him that's not allowed. They also helped guide me through the dumping process and even brought me a cold beverage. Ashley N., Mr. RC and Emily deserve all the praise! RC helped guide my box truck onto the scale and even offered to do it for me. Ashley explained the whole dumping procedure to me and even came to check on me. Emily was friendly and kind as I went to the window to pay for my load. The people here made all the difference! I appreciated it!
Helpful Tips:
1. Be patient - the line takes time
2. Don't skip
3. Don't rent a box truck if you have trash because there is a charge. Use a pickup truck or trailer
4. Don't go inside the dumping pit
5. Park alongside but not close to the yellow striped area near the back wall of the pit. A massive tracker comes and crushes on the trash before taking it away, and debris sometimes goes airborne.
6. Be nice and say thank you.. this is a great place because of the people that make our lives easier

Have always been great. I have bought compost and dirt as well as dumped trash. Thank You.

All you need is your own City water bills. This is operated by NTWD. Very helpful.

Dropped off yard waste at this location. Go straight in, show your water bill and ID then dump the yard waste. Easy process and no line.

very clean and easy to unload your trailer to get your trash off love it here

Pretty simple. Once you've gotten to the fence, passenger cars can go to the other open lanes on the right and all you need is your water bill.

Theres a different line for waste and brush.

The line for waste, think mattress, bicycles, sofa, is on the west bound entrance. lines are longer and youll be in with the dump trucks.

The line for yard waste/ branches is on the east bound entrance. a lot shorter. if you're coming in from custer side torwards the transfer station, just go past the entrance and do a u-turn to get to the east bound lane.

Was in and out pretty quick dropping of yard debris.

Awesome place to dump broken or unwanted furniture. Will need to be resident of collin county and bring a current water utility bill which they will punch a star thru. I think your allowed up to 2 visits per month no charge.

I choose to go here over the one in Frisco. The staff is incredibly friendly and helpful. The hours are great and they have a good setup. As long as you live in the area, youre able to use the dump for free (2) times per month. Oh! If you forget your water bill, you can show them it on your phone and it'll still work.