House Cleaning reviews in Prosper, Texas

Hannah did an incredible job! I was honestly embarrassed about how I’d let my place go, but she showed zero judgment and made me feel completely comfortable. She was also so thoughtful with my dog and made sure he was relaxed during the cleaning. Since I work from home part-time, she even waited until I wasn’t on a call before vacuuming. I’ll definitely be booking Hannah again!

This is my first time using Faithful Cleaners and i had a great experience. Hannah and Tiara did a great job and were very detailed in the cleaning. I would definitely book them again.

We had a wonderful with Faithful Cleaners. Hanah was kind, polite, and thorough. She was professional and did a great job cleaning our home. We were happy with her work and immediately booked her for our next service.

The Faithful Cleaners are Frisco ’s best house cleaning services.

Hannah and Erica came over and deep cleaned my parents house, which has never been professionally cleaned. My siblings and I wanted to gift them this for the holidays, and the ladies were fantastic. They were so kind, paid attention to every detail, spent extra time in the areas that needed it, and bonus they were so sweet and loving to our very large old grumpy dog. 10/10, Alan and his team are worth every penny!

Olivia cleans for me! Very friendly lady and does an extremely good job!! I’m very picky so this is a huge compliment to the company and Olivia. Looking forward to a long business relationship with faithful cleaners. I highly recommend them!

Hannah and tiara did a thorough and phenomenal job on my home. We had them do a move out clean and I am very pleased with the job they did and would highly recommend them. Thank you so much for a great service.

Excellent work! Cleaner had tedious attention to detail especially in the more neglected areas like our master bath, closet corners and above fixtures. Will be continuing to use this service in the future!

Wonderful, caring people The Faithful Cleaners! Tiara & Hannah did a fantastic job of deep cleaning a very dusty house after next door construction, no easy task! They were prompt, extremely thorough, professional and kind for a reasonable price. What a rarity to find such a group of individuals who truly care about servicing the needs of others. Can't wait until our next cleaning!

Olivia deep cleaned my house and she did a fantastic job! She worked quickly but was thorough and she was very professional! I will definitely be using them again

I booked a Deep Clean for Monday, 02/23/2026 (8:00–9:00 AM arrival window).

For context: this is a new build home that was professionally deep cleaned just four months ago when I moved in. This is not a home that has been lived in for 10+ years with heavy buildup. The condition of the house should have made this a very straightforward and frankly easy job the first time around.

The cleaner arrived at 9:17 AM. I was not informed of the delay until 8:50 AM, already within the scheduled window.

The larger issue was the quality of the service. After the appointment, I documented numerous items that were not completed — all of which are listed directly on the company’s own Deep Clean checklist. Photos were sent immediately through the company’s text system.

Items Missed:
Kitchen:
Spot clean cabinet fronts
Dust visible baseboards
Wash visible baseboards

Bathrooms:
Sanitize toilet & toilet area
Sanitize & wipe tub
Sanitize & wipe shower
Clean countertops
Dust countertop items (up to 15)
Scrub/detail tub build-up
Scrub/detail shower build-up
Wash build-up behind/around toilet
Wash visible baseboards
Bedrooms & Common Areas:
Dust window sills
Wash window sills
Wash window lock jambs
Dust doors & door frames
Wash doors & door frames
Dust visible baseboards
Wash visible baseboards
Wipe interior glass doors

Additionally, no final walkthrough was offered. The cleaner was packing up and heading out while I was home, without reviewing the work with me. (I've had many cleaners in the past and I've never had this many items missed for someone who was at my house for 4 hours)

I contacted the company at 12:43 PM on 02/23/2026 to report the issues and provided photo documentation. At that time, I specifically requested a different cleaner for the re-clean because I was uncomfortable having to point out deficiencies face-to-face to the same individual (awkward for her and me). Despite this request, the same cleaner was sent back to my door 5 minutes later, telling me that someone called her to tell her I was unhappy.

I was re-scheduled by the coordinator after I sent proof the service was not done correctly. I was initially scheduled for Wednesday, 02/25/2026 (9:00–10:00 AM). However on Tuesday, 02/24/2026 at 5:44 PM, I received a call that the appointment needed to be moved on their end. I had already made arrangements to be home Wednesday during the initial schedule time. It was moved to Thursday, 02/26/2026 (8:00–9:00 AM) — now outside of the 48-hour window.

Yes, the missed items were eventually corrected. The new cleaner did a WONDERFUL JOB, I wish I would've gotten her first for my initial clean. First impressions are everything! My frustration is with how the company has handled the initial interaction and scheduling.

A deep clean should not require this level of follow-up, documentation, and rescheduling. (all is needed is a simple checklist, maybe even the one noted on the website provided to their cleaners.)

Noting, I also contacted the owners directly via email in hopes of resolving this privately instead of leaving my review and have not received a response.

Either way my experience did not reflect the level of service advertised, good reviews, and standard described on their website so here are the facts and experience I received.