Home Services reviews in Richardson, Texas

I can honestly say it was the best $75 I've ever spent. My 1500 sq. ft. house was move-in-clean by the time their 3-person crew was done. The booker was friendly and told me where to find coupons for the service, she didn't try to immediately sell me into a scheduled service contract, and she answered all of my questions. They even call before-hand to remind you.

I would have liked if their crew wore uniforms, and next time I will ask them to use Orange Glo on the hardwoods instead of regular mopping. But aside from that, I was absolutely pleased.

I like the lady's that clean my house. They're very respectful of my home..

Jessica did an amazing job! The house looked great and smelled great once they finished cleaning! I will definitely request Jessica again.

They do a fantastic job at what they do. And there's a list of of things that they do. My problem was that I wanted the house clean. So if you have some things that are not on their list, you know, like cleaning the kitchen cabinets, it's not going to be done. Apparently you can pre arrange for extras. So this is a great one off service. But it is not set up for ongoing house cleaning unless you don't mind maybe about 20% of the house not being touched. The crew is of the mindset to get their list of things done and get out of the house as quickly as possible. They have no problem ignoring dirty areas not on their list.

I have been receiving cleaning services from Pop Ins for 27 years and have been pleased with their services. The services I received today were exceptional. My hardwood floors were cleaned to perfection.

The cleaner/maid was nice. The cleaning was decent but not extraordinary. I noticed a few things that were missed. For example, a style cabinet/tool holder sits on top of the vanity. It was still dusty and had dried toothpaste on it. In addition, the maid was very late. My appointment was scheduled for 11-2PM. She arrived at 1:20 PM! The manager or supervisor was aware and did periodic checks. In the end, the lady was nice but the cleaning was not spectacular...but she was nice.

Save yourself the trouble and hire a different company. After 5 years of having this company clean my house....today I called to see why they hadn't showed up yet (11-2 arrival time). I was told they wouldn't be able to clean my house today. I don;t understand since I've had them on a schedule for 5 years. I was given several excuses none that made any sense in regard to why they simply couldn't clean my house on the scheduled day. They did offer to send someone on Saturday. Really? That's when my company is coming! So, now I have to rush around and clean my house this evening (Friday) so it's clean for my company!

Jessica did an excellent job cleaning our house. It exceeded my expectations and she was very professional. I highly recommend.

Pop In Maid came out this morning to clean our house and I was really impressed. They sent two women-Antonia and Maria--and they did a fantastic job. I don't often have the house professionally cleaned, but I used someone a couple of years ago and they charged $300 for our apprx. 1700 square foot home. Pop up Maid was only $120 and I felt the level of cleaning was just as good. I really like how they have the option to pay via credit card, but I'd love a way to book it online, if possible, in the future. Right now you give your credit card number over the phone. Overall, really pleased and hope to use them again in the future and will certainly recommend them to others!

I called on Monday and they were able to come on Friday (and would have come sooner but for my schedule). Cost was very reasonable, and the team of Adriana and Adela did a WONderful job.

I was initially looking forward to working with Pop-Ins Maid Service because the prices seemed reasonable and the average rating was good.
However, I’m very disappointed with my experience. I made an appointment for a Saturday a week in advance, and I was told at 6pm the Friday before that they weren’t coming. They rescheduled for the next Saturday with an estimated arrival of 11-2pm. On Saturday at 1pm I reached out because we hadn’t heard anything, and at 2pm I was notified that they couldn’t get a hold of the cleaning crew so they probably weren’t coming.
Very unprofessional. Don’t waste your time.

Antonia & Maria cleaned our house today and did a great job- nothing missed! Pop-Ins Maid Service has been cleaning our house regularly (first in Plano, then in Frisco) for more than 20 years and we highly recommend them. This service is flexible and accommodating, and almost always send a team so that the cleaning is done in fewer hours than if one person was cleaning alone.

Always a treat to come home to a clean house. The ladies at Pop-Ins do a wonderful job for us and we can't be more pleased. In 10 years, I think I only had to call them back out once for miss spots. When I called back, they were very responsive and sent their crew back out next day. That is excellent customer service!

My spouse has purchased Pop-Ins Maid Service’s Deluxe Cleaning several times before. Each time, two maids came with all equipment necessary to complete the job.

Pop-Ins somehow lost all records of my spouse’s previous cleanings, so they made a new account for our last cleaning. A Deluxe Cleaning was scheduled over the phone for Monday at 11:00am. Two days later, via text, it was delayed to 1pm. Less than two hours before the appointment, Pop-Ins canceled and said they would reschedule. We did not hear from Pop-Ins until the next day at 10:40am. They scheduled it just after 11am – around 30 minutes notice. 11am came and went... My spouse called their office and was finally notified they were delayed again, this time to 3pm. 3pm passed... Again, we had to call them to find out the service had been delayed... It was now to be just after 3:40pm. A single maid finally arrived at 4:07pm.

The maid did not have a broom or any means of reaching the top of mirrors. In previous cleanings, they showed up on time, offered to do bed sheets, cleaned under most furniture, took out trash, replaced trash bags, cleaned bathroom shelves, fully cleaned mirrors, and provided an itemized receipt. This time, none of these were completed. The maid also wasn't able to leave until 7:25pm.

My spouse has anxiety, so she asked me to call Pop-Ins on her behalf the next day. I did. Whoever answered said Stephanie, the owner, rarely comes to the office, so I would have to keep calling until I got lucky. I requested to leave a message. They reluctantly agreed.

I had not received a call by 10am Thursday, so I called again. Stephanie had just arrived and hadn’t received my message, so I explained the situation. She insisted Pop-Ins never did several of the tasks mentioned above. I realized she does not know what services Pop-Ins once provided. Their former employees discovered customers do not tolerate Pop-ins services per management's specifications, so they innovated.

Next, Stephanie blamed employees - employees in general - for her company's failures. She said it is employees’ fault that so few of them are willing to work for her. It dawned on me that our recent maid was new and trained by management. She should’ve been trained by experienced maids who actually understand consumer demand. I suggested Stephanie do better at competing for labor by paying employees more. To my astonishment, she said she can't because she would be forced to pass the increased operating expenses onto her customers!

Can she not “tighten her belt” and reinvest more profits? Is she not motivated by self-interest like those she blames? Aren’t her services already priced so high she expects going any higher would result in lost sales offsetting the higher margins? Can’t she take a risk (like the women she sends into men's homes alone) and get financing for a better business model? Can’t she innovate like her former employees? Is she already working as hard and long as possible?

I was beyond insulted by Stephanie’s extreme bad faith, hubris, and contempt for both customers and employees.

On the call, she became increasingly aggressive. She repeatedly insisted on calling my spouse despite my insistence it would be unwelcome. Eventually, she let slip they were unable to process our payment. I considered this an acceptable outcome, so I ended the call.

I rang my spouse a few minutes later, who brought me into an ongoing call with Stephanie. I told Stephanie it wasn’t appropriate to call her. She responded with intense hostility and said only my spouse is her customer, so she won’t respect my requests. She tried to lead the conversation and pressure my spouse to prove she’s a long term customer. I frustrated these attempts, and she got so angry she hung up on us.

Don’t use Pop-Ins. You’ll regret it. It is run by a petty tyrant - spoiled by years of unchallenged bargaining power and access to desperate people. She acts entitled to both employees and customers. She’s like a queen who knows no citizens, only subjects, and her business is her kingdom.

Pop-Ins Maid Service did an excellent job getting my family’s home sparking clean. We were dealing with a family tragedy and they were timely, sensitive and truly went above and beyond. I highly recommend them!

We’ve been using Pop-Ins for 2 years and recommend them often! The cleaning is consistently well done and it always smells so nice coming home. We typically do monthly cleanings but have gone a few months at times without one and we always go back! We recently had Antonia and Eva do our cleaning and they did a great job.

I have used Pop Ins for over 20 years. My work schedule and
entertaining schedule often leave me with a less than presentable
home! I just give them a call and then easily and quickly schedule
some of the nicest people to clean. I am pretty fussy about
the bathrooms and the floors....they do a better job than I can
do! I love that they bring their own equipment but allow me to
provide my favorite floor cleaners, etc. They are also much more
thorough and work quicker than I ever have! The office staff is
caring and detailed oriented. Price is more than fair! I am happy
to recommend them. JDS

Very very bad experience. We booked them for a move in cleaning.
1. Charged higher than quoted: They gave me a quote over the phone after asking all the info. After they did the work, I got charged $50+ more. When I called the office today they said the girl who gave me the quote 7 days ago does not work here anymore, and she must give me a wrong quote. I have to pay the price they have the receipt.
2. LATE and not responsive: They were scheduled to arrive between 1pm to 4pm on a Friday. I started to call them around 3pm since no update the entire day, but no one picked up the phone. I called many times before 4pm as their office closed at 4pm, left voice mail, and no response. They finally arrived around 4:10pm.
3. Poor cleaning quality and bad communication: We arrived at the house around 2 hours after they started cleaning and still saw a lot of dust at where they said they already cleaned. We communicated with the ladies but they didn't do the work we suggested (as simple as wiping the door knob). I asked them to clean the upper closet shelf and they said they cannot do it because they did not have a ladder. The microwave (from previous owner) outside is obviously not cleaned. Closet fully of dust. Oven has dust at obvious spots.

Overall it was a very disappointing experience. I will not recommend this company to anyone.

I really appreciated the hard work that Julieta and Natalie put into cleaning my small apartment. They were attentive to any and all of my concerns. I would be happy to have them return to clean for me in the future!

Beautiful, thorough job. And they did it like they "cared" about the quality of their cleaning and how my place looked in the end. Particularly the Bathroom and the Kitchen. I really appreciate that. You have a Great service!

Team Adriana and Adela are excellent, our bi-weekly cleaning is always excellent. Pop Ins, Richardson, TX, management excels as well, can't thank Pop Ins enough for making my house sparkle and me smile.