ARS / Rescue Rooter

Excellent, I called on a Saturday afternoon at 4pm, they sent someone immediately. Gave me a discount. Tony was great at diagnosing and explaining the issue. I have used this company for the past 4 years. Always on time, great service, and professional staff.

We contacted ARS for looking into our aging furnace and air conditioner. Jonathan paid us a visit first to assess the conditions of the furnace and the AC. He explained very well what was wrong and why replacement of those were needed. The next day Tony came in to discuss the issues and how ARS planned to go about doing what needed to be done. It was decided that both the furnace and the air cooling systems needed to be entirely replaced. He then placed various options before us and tried his best to make the option we chose affordable for us. Tony was extremely knowledgeable, well-spoken, courteous and friendly. The next day Tiko and Jairo came in the morning and worked through most of the day setting up the systems. They went about their job very professionally, and seemed very skilled at what they were doing. They explained everything to us patiently after everything was done.
Very satisfied with ARS.

I wish I could give them a 0. Had a leak coming from ceiling we knew it was a clog. We went to Home Depot to get a few items and ARS was suggested ( I should have said no) but they had a $19.95 special. Sunday July 13 2025 tech Adrian Wilson shows up and tells us the water pan had been compromised and the leak was steaming from that. Keep in mind my system is only 2 years old so I could not phantom how the drain pan had a leak. I asked about the clog and he states yes it is clogged however that will not fix the issue. So at this point can you address the clog and we will address the other issue later. He stated they could give me some quotes for pan replacement. $1200 to change a drain pan is diabolical it cost less than 50 dollars at Home Depot. He also stated we needed new drain lines which was $100 per foot. I have about 6 to 7 feet to be replaced so roughly $700 for that so a total of about $1900 for repair. You have got to be out of your rabbit holes looking for carrots. They charged me $270.00 to unclog the lines. Leak was still present so we called out the company that installed the units the came out yesterday 7/16/25 just 3 days later. Let’s just say ARS Freaking lied Adrian did not even attempt to unclog my lines took my money and ran. My original guy stated that he did not unclog the line that is connected to the drain pan which is why the water was just sitting and causing it to leak. Leak immediately stopped once he unclogged the line and has not leaked since. I have reached out to see about a resolution heard from one manager who stated that she would have someone reach back out. I have not heard a peep since then. THIS COMPANY IS A SCAM. I would not recommend them to my worst enemy. You all teach your techs to lie to customers take their money and don’t render service. I will be disputing this charge. And I won’t ever use them or recommend to absolutely anyone.