All reviews for Air Express

The technician showed up on schedule and fixed everything fast. We're pleased with the job they did. Since it was a pipe connector swap, fingers crossed no more leaks pop up from this fix. Overall, we're satisfied with their work.

I hired McWilliams & Son to fix a clogged air conditioning line that was causing issues with my AC unit. They initially charged me $80, claiming it was an issue for Bellaire Air Conditioning to handle. But when Bellaire came out and said the problem required a plumber, I realized I'd been duped.

The McWilliams & Son plumber didn't know how to clear the clog and told me I needed an HVAC person instead of fixing it themselves. They even implied they had an in-house team that could handle it without charging extra - but they never followed through on that promise. I ended up calling another plumbing company, which charged me over $500.

I was furious and frustrated with the whole ordeal until I spoke with Colton, the McWilliams Plumbing Customer Service manager. He apologized sincerely and refunded my service fee. We had a lengthy conversation about their services, how much they should have charged for the job, and what it would take to make things right in the future. What impressed me most was that Colton took ownership of the situation and genuinely wanted to make it up to me.

I left feeling relieved and grateful for Colton's honesty and transparency. It's clear that he values his customers' trust, and I'm glad I gave them another chance.

Dominic did a fantastic job fixing our problem quickly - just two hours! He's on my speed dial for future repairs. Thanks again, Dominic!

The staff member was very informed and extremely supportive in changing my air filters.

They delivered top-notch customer service, showing up same day despite the pandemic in March. The technicians were knowledgeable and respectful, with Mike being particularly impressive. His expertise was evident, especially since they're Lennox certified. I needed warranty work on a 2017 unit and left feeling confident in their abilities. They'd definitely do it again.

Had a plumber from McWilliams inspect my system today - the guy was fantastic! Extremely friendly, very knowledgeable, and made time to let my energetic pup hang out with him. They're the go-to for any plumbing or HVAC work I'd recommend them without hesitation.

Joseph did a great job - he's knowledgeable and got the main issue sorted. Thanks for sending him over. He did a solid job.

We experienced a breakdown of our AC unit at one of our locations after a power outage, with a new guest arriving the same evening. We needed swift assistance, so we reached out to McWilliams heating, cooling and plumbing. They accommodated us quickly and sent someone over.

The technician who arrived was extremely helpful and kept us informed about his estimated arrival time. He promptly addressed the issue and walked us through what he had checked and fixed. His professionalism, expertise, and customer service were outstanding. We're very pleased with this company and plan to continue using them. We'd also like to see the same level of service from the technician who came out – we found him particularly impressive.

The service team responded quickly to my call about my broken HVAC, which was greatly appreciated. The dispatcher who took my details was courteous and provided clear information on the estimated timeframe for the visit. Before arriving, she called to confirm an expected arrival time with technician Joseph, who exceeded expectations in terms of professionalism. He showed great respect for my property, being patient and attentive throughout the repair process. Throughout the job, he kept me informed and offered helpful advice. What's more, he ensured the HVAC was functioning properly before leaving. Overall, I'm extremely satisfied with their service and will definitely be calling them again. Unfortunately, they don't offer coolant replenishment for older units, but I'd still like to work with them in the future.

We got a great service from Jorge when he came to check our AC system - it was on the fritz and wasn't cooling at all. He arrived with a positive attitude, listened to what we had to say, and made us feel like our concerns mattered. This level of customer service is top-notch in my experience.

The replacement team, led by Roberto and Isaiah, were very professional and efficient. They answered all our questions and explained what they did. It was impressive how well they worked together as a team. I'll definitely be using this company again.

The team was refreshingly upfront and diligent. They kept us in the loop on arrival times, discoveries, and the work required. Overall, it was a solid experience.

The inspector arrived promptly and identified the problem. They presented a viable solution and provided a quote for the fix on the spot. The tech did the assessment and offered to do the work while there. Although I wasn't ready to commit, they were well-informed and pleasant, without being pushy about selling anything.

I've had a great experience with this company. They're not budget-friendly, but it's worth the investment - they're super professional and thorough.

The customer service was top-notch, far exceeding my expectations. The technician was outstanding, tackling every issue efficiently and promptly. His professionalism left a lasting impression – I'd recommend him to anyone needing reliable assistance.

I had a run-in with my AC recently and reached out to Air Express for help. The technician showed up close, but made sure to keep me in the loop about their ETA, which was appreciated.

As soon as they arrived, they listened to my problem description and got straight to work. What stood out was their expertise - they quickly identified the issue with impressive accuracy, even before doing a thorough diagnosis.

Throughout the repair, they were extremely professional and explained everything clearly. They fixed the problem quickly and efficiently, restoring my AC to perfect working order.

It's not often you find service this smooth and knowledgeable. I highly recommend Air Express for any AC needs. Thanks again for a hassle-free repair!

⭐⭐⭐⭐⭐ (5/5)

I recently had my parents' air conditioning unit serviced by this company, and I'm extremely satisfied. The technician arrived on time, dressed professionally, and demonstrated expertise in his work. He quickly diagnosed the issue with their AC - a faulty capacitor - and got it fixed promptly.

The technician took the time to explain what went wrong and offered valuable advice for maintaining the system's performance. His pricing was reasonable, and he didn't try to sell additional repairs that weren't necessary.

He was courteous, respectful of my parents' home, and left everything in order. The AC is now working flawlessly, and I'm grateful for the excellent service. This company stands out for its reliability and skill. I'll definitely be contacting them for any future maintenance or repairs.

This company isn't the lowest bidder, but they deliver. Their staff is always responsive and follows up promptly. What matters most is their integrity and quick turnaround times. The technicians are thoroughly trained and do the job efficiently. I had a weekend service with temperatures over 100, and they responded despite it being Sunday too. Appreciate their professionalism - keep doing what you're doing well.

Fast same-day service - really appreciated. Joshua showed up and knew his stuff about water heaters, gave me a clear understanding of my options. Good service, will definitely be calling them again.

They did a fast and convenient job that keeps my AC and heating in good shape. No high-pressure sales pitches here, just helpful suggestions for upgrades or maintenance based on my old equipment's condition. Appreciate their straightforward service!

I'm thoroughly impressed with this team - they're hands down the top air conditioning service and installation company in Katy, Richmond, and Houston. Their technicians are clearly knowledgeable about their work. The office staff is top-notch, providing prompt service that's always on time, caring, and understanding. They offer a range of high-efficiency equipment options, from 16 to 28 SEER. Last year they installed a two-stage system in my home and it's been a huge success. If you need reliable, honest company for maintenance, replacement, or installations at affordable prices with great warranties and guarantees, look no further - Air Express is the way to go!

Joshua was knowledgeable and an experienced plumber who was also kind and listened attentively to our issues. His expertise and approach made him a trustworthy recommendation for my household.