Air Express

The technician showed up on schedule and fixed everything fast. We're pleased with the job they did. Since it was a pipe connector swap, fingers crossed no more leaks pop up from this fix. Overall, we're satisfied with their work.

I hired McWilliams & Son to fix a clogged air conditioning line that was causing issues with my AC unit. They initially charged me $80, claiming it was an issue for Bellaire Air Conditioning to handle. But when Bellaire came out and said the problem required a plumber, I realized I'd been duped.

The McWilliams & Son plumber didn't know how to clear the clog and told me I needed an HVAC person instead of fixing it themselves. They even implied they had an in-house team that could handle it without charging extra - but they never followed through on that promise. I ended up calling another plumbing company, which charged me over $500.

I was furious and frustrated with the whole ordeal until I spoke with Colton, the McWilliams Plumbing Customer Service manager. He apologized sincerely and refunded my service fee. We had a lengthy conversation about their services, how much they should have charged for the job, and what it would take to make things right in the future. What impressed me most was that Colton took ownership of the situation and genuinely wanted to make it up to me.

I left feeling relieved and grateful for Colton's honesty and transparency. It's clear that he values his customers' trust, and I'm glad I gave them another chance.

Dominic did a fantastic job fixing our problem quickly - just two hours! He's on my speed dial for future repairs. Thanks again, Dominic!