All reviews for Element Mechanical

They did our annual maintenance and check-ups for both our units. They were punctual and professional as usual. The two techs were efficient and worked quickly to get the check-ups completed. They cleared a small clog in a drain, but otherwise everything was working as it should.

Technician are amazing. Office lady that answers the phone is horrible. They order parts and can't give you an ETA on when they will arrive. I been a technician for 9years I worked for 2 different companies, I worked with over 100 different companies and I have NEVER heard of a company ordering parts and not being able to track them. They called and said "our tech is on his way". 1hr later tech NEVER shows up, so we call back and ask for an ETA on our tech and the lady says "your not scheduled", so we said "well y'all called and said tech is on the way", she said "no we didnt". Why would we lie about that lady? I would AVOID this company is it was not for their technician.

Contractor was hired to do warranty repair and broke ceiling drywall, and then had a not liable disclosure signed by a renter. When called back they denied doing so and then refused to complete repair. Would not even provide information regarding a/c blower motor when asked even though co- pay had already been paid. At that point contractor chose to start insulting me and cursing at me. Low class operation. I would run before using this company.

Horrible and every term of the word

I had a service person come out and charge me $600 for repairs on my upper level unit. The service person blew out the drain line and did other repairs. 4 months later I had to call them out again and this time the service person adjust the refrigerant levels and says everything is fine. Within 2 days, we noticed where the AC unit is the walls and ceiling had accumulated water damage and the AC still wasn't working properly. The 3rd service person comes out and finds the unit freezing up, which caused the fluid to run down the walls and ceiling in my home. I contacted the owner who refuses to pay for the walls or ceilings that was damaged because of workers negligence. If anyone is reading this please be aware and DO NOT USE THIS COMPANY AT ALL. At the end of the day they are not trustworthy and I questioned the professionalism and competence of the service people they use. If I could, I wouldn't give them a 1 star

Called thru my home warranty company due to ac not working upstairs! Tech was here for 5 min. And informed me there was a leak in the coil. Red flags went up when he said I need to replace the entire system! Said my home warranty will not cover. Did not tell him at the time I Am familiar enough with HVAC that this did not sound correct. Decided to call another HVAC person I trust and he told me the pressure caps were not on! Called the company to have a supervisor call me! 15 min later the tech who had been out called my wife on her cell thru the home warranty company and called us liars. I will be forwarding this to the BBB.

Horrible service. Called home warranty that one bedroom is not cooling enough. Element Mechanical came and didn't fix the problem. Instead they asked us to pay $60 service fee and $2995 to buy a new coil. Never work with them again.

Horrible experience! Our AC units went out and our home warranty company required us to go with these guys. The unit was installed in February and they told us they would have to come back out to top off the freon when it warmed up outside. Never heard from them so we called back in May. The technician said that he personally took care of the freon level.

Fast froward two years. We are selling our house and the buyers requested that the AC be serviced. Due to a poor customer service experience when dealing with Element Mechanical in the past we went with a different AC company. The AC company that serviced our units found that there were code violations on the Element Mechanical system and that the freon level was 1.5 pounds low!!! This caused our AC unit to not only work poorly it also resulting in extremely high electric bills and additional money to fix their system correctly!!! AVOID THEM AT ALL COST!

Terrible experience. I purchased a new AC unit from them, and after a couple of years the unit wasn't working. The technician came out and said I had leaks in the system. He said he fixed them, but we could never get any cool air in the house. After several times, of different technicians coming out, finally one came and said I had a leak in my wall. They wanted to charge me $4,000.00 to tear up my wall and fix the leak. My system was new and under warranty. I had a feeling they weren't being honest. I called another company, and there was not a leak in my wall it was in the outside unit. Very incompetent, or maybe they thought after I had spent a week without any AC I would cave in and recklessly trust what they were saying. They never stood behind their warranty. Their technician was very rude and demanding. The owner of Element Mechanical would never return any of my calls throughout the entire ordeal. Dishonest, and no honor. Be careful spending money with this company.
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