Cleaning dezzy

Gone after she gots what she wants

My family hired Dezzy to do a cleaning of our house. The first warning sign was the late arrival. We should’ve backed out at that point… she eventually shows up and requests a walk-through of the house along with a list of services that needed to be completed. We later realized, none of those services would be completed. We spent the day cleaning outside/our garage instead of babysitting Dezzy, as we apparently were supposed to if we actually wanted her to clean anything. Instead, Dezzy spent four hours pouring powder all over the carpet, which led to it being all over our furniture, and never properly cleaning it up. In this time, she was on the phone complaining about her job rather than actually doing her job. We bought her lunch and provided her with supplies she should’ve brought herself, such as a step ladder. She still used the excuse that she couldn’t reach the top of our fridge after having held a ladder all day. Absolutely ridiculous.
Eventually, we requested a refund after seeing it was the worst cleaning any of us have ever seen. She made our house dirtier than when she started. We were promised a refund and, after a load of lies from Dezzy, she took it away and said “she can’t give us a refund”. This was after she admitted to not cleaning parts of the house she promised to clean. The entire process ended with a threat from her after we told her we were going to report her to the BBB. There was also food left on our beds from her reusing rags from the floors to the bathrooms and keeping them on her as she made our bed. It’s seemingly apparent she dropped those rags at some point and left the crumbs on our sheets. Absolutely disgusting.

Just a few days before Move-in, I uncovered some serious nastiness when I moved the stove forward. Eww! It was so disgusting I almost barfed and I didn't have the time for it either! So, I reached out to Cleaning Dezzy through Yelp Quotes. She was already booked for the rest of the week but after sharing my timeline before move-in day, she re-arranged her schedule to help out.

Desiree and her daughter did a great job attacking the gunk behind the stove until it was non-existent and cleaned the rest of the house getting it ready for move-in. She was extremely responsive during the whole process and said if I found anything she missed, she would be happy to come back; for these reasons, she gets 5 glowing stars from me.