Riverrock Landscape Dev

I've called Robert and Tyler several times to come readjust my sprinkler heads and to cap or reroute some lines so I can pour my concrete for my patio. I closed on my house 9/2021 and I have yet to hear back from them. I didn't choose this company, the builder did. THEY ARE HORRIBLE!!!

They don’t answer the phone, voicemail is full, and they did poor quality work. Left lines/gaps in my new sod, so now I have to level the yard to fill in the gaps. They installed my irrigation system and used the wrong nozzles so my system waters a fence post, rain sensor doesn’t work, floods the side of my yard even after 3 minutes of watering, and when they installed the river rock, they just put it on fabric which was layer over grass instead of removing it first. I just want it fixed, properly.

What a horrible company. I know that landscaping companies can be fly by night operations, but usually you can sort through those to find a quality team that provide landscaping solutions. River Rock does a great job of making you think that they can do a quality job, but their owner and foreman are the worst communicators and Liars that I have ever come across. These guys signed a contract with my HOA and I incurred fines for not having my job completed or even started for that matter on time. BEWARE of this company ! Do not take a risk with this . They do not want to do work! Below is a timeline of my experience:

3/3/19- contact made to foreman to come do a walk through/bid.

3/4/19 shows up 1 hour late

3/13/19 I call to follow up on the bid process and was told the boss was out of town until Friday and he would get back with me then.

3/18/19 I call to follow up on the bid again. They say they will have their irrigation tech out today to finalize the irrigation portion of the bid.

3/19/19 I email the foreman where to send the bid.

3/20/19: bid is sent with a 3-6 week window to start.

4/4/19: I check in to see how the wait list is shaping up. The foreman says he will get with boss and get back with me.

4/10/19: I check in again to see where we are on the list. The foreman says the last week in April.

4/24/19: I get with the foreman to sign the paper work and contract with the HOA.

4/25/19: paperwork and contract is signed and returned.

5/1/19 check in on timing: “waiting on dryer weather”

5/9/19: “waiting on dryer weather

5/13/19: “we will start this Wednesday”

5/16/19 “too wet”

5/21/19 “forecast not looking good”

5/22/19 “boss said first week of June”

6/4/19: Are we starting today? “Boss said Thursday”

6/6/19 Are we starting today? “It’s wet again, we will start Monday” - wasn’t wet at my house BTW

6/10/19 “We cannot schedule you at this time. Sorry for any inconvenience”