All reviews for Riverrock Landscape Dev

I've called Robert and Tyler several times to come readjust my sprinkler heads and to cap or reroute some lines so I can pour my concrete for my patio. I closed on my house 9/2021 and I have yet to hear back from them. I didn't choose this company, the builder did. THEY ARE HORRIBLE!!!

They don’t answer the phone, voicemail is full, and they did poor quality work. Left lines/gaps in my new sod, so now I have to level the yard to fill in the gaps. They installed my irrigation system and used the wrong nozzles so my system waters a fence post, rain sensor doesn’t work, floods the side of my yard even after 3 minutes of watering, and when they installed the river rock, they just put it on fabric which was layer over grass instead of removing it first. I just want it fixed, properly.

What a horrible company. I know that landscaping companies can be fly by night operations, but usually you can sort through those to find a quality team that provide landscaping solutions. River Rock does a great job of making you think that they can do a quality job, but their owner and foreman are the worst communicators and Liars that I have ever come across. These guys signed a contract with my HOA and I incurred fines for not having my job completed or even started for that matter on time. BEWARE of this company ! Do not take a risk with this . They do not want to do work! Below is a timeline of my experience:

3/3/19- contact made to foreman to come do a walk through/bid.

3/4/19 shows up 1 hour late

3/13/19 I call to follow up on the bid process and was told the boss was out of town until Friday and he would get back with me then.

3/18/19 I call to follow up on the bid again. They say they will have their irrigation tech out today to finalize the irrigation portion of the bid.

3/19/19 I email the foreman where to send the bid.

3/20/19: bid is sent with a 3-6 week window to start.

4/4/19: I check in to see how the wait list is shaping up. The foreman says he will get with boss and get back with me.

4/10/19: I check in again to see where we are on the list. The foreman says the last week in April.

4/24/19: I get with the foreman to sign the paper work and contract with the HOA.

4/25/19: paperwork and contract is signed and returned.

5/1/19 check in on timing: “waiting on dryer weather”

5/9/19: “waiting on dryer weather

5/13/19: “we will start this Wednesday”

5/16/19 “too wet”

5/21/19 “forecast not looking good”

5/22/19 “boss said first week of June”

6/4/19: Are we starting today? “Boss said Thursday”

6/6/19 Are we starting today? “It’s wet again, we will start Monday” - wasn’t wet at my house BTW

6/10/19 “We cannot schedule you at this time. Sorry for any inconvenience”

The builder used River Rock to install the irrigation system at the house. I have called them 5 times already to have them do maintenance on the system and they have yet to call back. Why bother putting your sticker with phone number on the system if you don't' want to return phone calls.

River Rock Landscape was selected by my builder to do the landscape install at my new home. River Rock submitted a plan to the HOA that was approved and the installed nothing like it at my home. River Rock committed to being on site to install the irrigation system on a date and did not show. After numinous calls they committed to a new date and did not show. When they did show no one was home to see what work was done. The same cycle was repeated when the sod was to be installed. When the sod installers arrived at 7pm it was already dark. They did no prep work and installed the sod in the dark over uneven ground with the headlights of their truck and covered several sprinkler heads. I ordered 2 pallets of extra sod (900sq ft) and when it arrived, not on pallets but a flatbed trailer, it was installed and only covered 700 sq. ft. All complaints to the business were meet with promises of an onsite visit that never happen.

This company was used to do the irrigation in landscaping both of which were far below subpar. I could never ever ever recommend this company to anyone. This company is not only incompetent but to make matters worse they just don't care. This company used the wrong materials were informed numerous times that there was a leak in the irrigation system. This company came out five times and could not fix it. I pinpointed exactly we're the leak was coming from and still this company could not fix it. I should say they would not fix it It was a very simple fix in which I had to hire another company to fix this problem. I hope they don't do this to any more customers. So please if you have another option please use them. I did not have an option and this was the lowest bid that the builder received so they hired them. I wish there was an option to give them zero stars because that is what they deserve.

Horrible customer service! I did not choose this company, my home builder did. I had a request to perform a repair 9 months ago. Only reason I attempted to use this company was because they installed my sprinkler system ( at the order of home builder ) and rightfully, they should know the blueprint of my system. 1. There is never anyone that answers the company phone, 2. Mailbox is full, 3. When I did get a person (Tyler), I was given excuse after excuse as to why they could not get the job done or why they needed to push it off further in time. 4. after about 3-4 months of this, no more call backs nor would anyone answer my calls. I even attempted to call my home builder, who was of no help in this matter either. I would not recommend this company at all and I have since begun to look elsewhere for my needs.