Big City Plumbing, LLC

Used them for the first time because of a leak from the wall behind my toilet that was flooding my restroom. Rafaela helped organize a crew to get out quickly (because the water was not stopping so I had to turn it off) of which I am very appreciative of. She sent Cris and Paul over who recognized the issue, explained it, and fixed it within a reasonable time.

They were upfront about prices and expectation, explained what was going on with the leak, and knocked it out quick. About what you'd want from one of these companies. I have no complaints and had about as good of an experience as I could want. The price 'seemed' fair as long as I got the work done by them, which I can understand and is reasonable. Nothing is free, however I didn't feel taken advantage of.

I'm always wary of any sort of big sized organizations that do any sort of home repair, but I saw the reviews and figured they were worth a shot when I was in need. They impressed me enough to keep their number saved for next time. It's a win for them, and a win for me.

Update: A few months after this I called them to come put in a pressure valve (my words) and check my upstairs bathtub which wasn't working properly.

They once again came out promptly, were very polite, open with me about expectations and cost, and easy to work with. I decided to pay a bit extra for their "membership" (again, my words for it) because I feel confident wit using them moving forward.

Loved this company since my first call. Easy to talk to and schedule. Came out took care of the problem. No extra drama. Fantastic service and Fair pricing.

Gerald from Big City Plumbing came and took care of the problem really quickly. Let me know water would be off. Replaced the spigot so my leaking and continuous running water is solved. Thanks.