All reviews for Poolside Services

Today I had to break my relationship with Poolside (the service side). I have had on and off issues with both the management office, and the cleaning service itself. The cleanings were more often sub-par, with continually dirty pool floors (especially the spa) an hour after a cleaning (soot/dirt), skimmer contents emptied right next to the skimmer itself (see image), and even broken off drain covers after cleanings. And when notifying the office, many things are ignored that we might ask for service on, such as the previously mentioned cover, or even more important, cracked pipes next to the pump.

This company changed ownership a couple months ago (after last positive review). I started receiving sub-par service and when i brought this to the attention of the owner, he was indifferent and seemed irritated he was bothered. Poolside missed service appointments and took my pool equipment without returning all of it. After giving Poolside an opportunity rectify the situation, ownership was not attentive and has yet to return all my equipment. You are certain to have less problems with another service provider.

Poolside Services replastered my pool in 2021. Now in 2024 I have rebar coming through again. Looks terrible. Low quality work. Definitely DON’T recommend them.

Totally agree with Esra—Not worth the headache! They did a complete pool remodel & said it would be done by November. In March of the following year, we were still waiting with the pool empty all winter. They finally finished by end of March & did the plaster on a rainy drizzling day leaving blemishes in the plaster. A little over a year later, cracks started appearing from the top of the stairs where they installed a tanning deck & the cracks ran all the way down to bottom of pool. Started leaking 1/2 to 3/4 inches per day, so now I’m back to square one. Very disappointing! Don’t expect quality repairs from this company nor satisfactory communication during the very long process nor any kind of warranty after 12 mos. on all the gunnite they shoot that ends up leaking. Substandard workmanship...

I left 1 star so I could leave a review. Avoid this “company” ‼️ They promise and NEVER deliver. Here are multiple reasons:
1: NEVER answer their calls.
2: Chris their pool tech doesn’t want to put the work in. Drain the pool is his answer to EVERY problem.
3: They ghost you for months at a time, while your pool goes green.
4: If they had done the job, We would be able to get in our pool. Instead they disappear , while your pool gets greener.
5: I am reporting them to the BBB and going on YELP!

I do not recommend this company to anyone. They have been “cleaning” our pool for a year or so. Two months ago they told us we needed a new filter. We agreed, didn’t question the price but the filter was never ordered and to this day not shown up. The last three weeks the service has gotten progressively worse. They decided to raise their monthly rate to $220 which they justified by the increased pricing on chemicals. We agreed, however since the day they raised the rate the pool guy claimed to be adding chemicals each week. Our pool is completely green. We were told the owner Mike would come today to install the filter and fix the situation. Mike came today but spent exactly 3 minutes in the backyard and did absolutely nothing. He said that he is the owner and comes to look so he can guide his guys and that he doesn’t do the work. Mike has forgotten about how to take care of his customer! I gave this one star because there isn’t an ability to give negative stars.

I do not recommend Poolside Services to anyone. Mike was pleasant enough when he came out and took a look at my spa leak. He was given a leak detection report on the spa and said he could do the repair. He gave me a quote, which I agreed to and asked for half deposit down to do the repair. (seemed reasonable to me). After a lot of back and forth, Mike finally sent somebody to do the repair. His technician dug a hole and repaired a 90 degree joint on the plumbing at the back of one of my spa jets. Even though the leak detection report found the leak inside the spa jet wall with pictures showing the leak. His technician was there about an hour. I have a camera in my backyard so I know exactly how long he was there. The next day the spa was still leaking. I asked Mike to come back and take a look and see what he could find. After a couple days back and forth again, he said he came by and looked and that everything looked okay, which was a blatant lie. I have video footage of Mike walking to the front of my house and then for some reason turned around and never going into the backyard. I asked him about it and he said oh yeah I didn't check it because I couldn't get in. Another lie the gate was unlocked the entire time. Mike then continued to not return my calls or texts nor my requests for a corrected invoice for a fair amount of the work done. I would have been happy to pay for the hour worth of labor and the part that was replaced. Nothing. No response. I still have not been refunded anything from the company. I am guessing the job turned into something bigger that Mike did not want to take on, which is fine. Just be honest with your customer.
This is an unprofessional group; completely unresponsive, and lies to their customers.

If you want green pool hire them!
Obviously would not recommend this to anybody. We have been using this company for over a year and it kept on getting worse and worse. They don’t clean or service the pool properly.

***update*** It is not false review. The pool was just like this when your technician left. We fired you because your technician didn’t do her job properly. She did not have a vacuum nor a wire brush. Every week she used our vacuum adapter to halfway vacuum the pool. We did not have a single complaint about 2 months ago when the pool was done properly and its chemicals were balanced. Now, all chemicals are unbalanced, pool is green, we have black green yellow algae, 280 CYA, 5.9 PH, and 10 FC, and you have records of it. Check with your assistant and you see we brought this condition to your attention the same day after cleaning, 09/13. We are not posting anything false, just the reality and you know it!