Swimming Pool reviews in San Antonio, Texas

Very good.

Very happy with them
Responsive

Absolutely love the people and the service.

Very good at the job they perform

Very friendly and professional staff. Prompt service.

Excellent and quick help. Resolved the issue. Great service.

Very responsive and great follow up. Thanks Poolside!

Thank you, Poolzone (formerly Poolside) Technician Chris, we greatly appreciate that you went the extra mile in getting our hot tub running again.

I would 100% recommend this company to anyone needing pool services, repairs or new builds. They are extremely professional, kind, and they are amazing to work with!

We have been using Poolside Services for 6 years now and they always come out in a timely fashion, do the job right and at a fair price. - Bill B

RUN! Not worth the headache!

Pool resurface project started in August. Project finally got done in Dec. Pool maintenance / cleaning is SUB-PAR.

Poolside was very rapid on responding and fixing my problems. The tech that came out was knowledgeable and very quick with the repairs. I will definitely recommend Poolside to anyone that needs pool repairs.

3 stars because I have had mixed results with them. When I have gone into the store, the service department has helped me with a couple of problems that I as a "do-it-yourself" person could fix. On the other hand, when I needed them to fix a problem that I couldn't and have called, I always get the answering machine and when I've left a message, they have not returned the call. Good for them they are that busy...

Today I had to break my relationship with Poolside (the service side). I have had on and off issues with both the management office, and the cleaning service itself. The cleanings were more often sub-par, with continually dirty pool floors (especially the spa) an hour after a cleaning (soot/dirt), skimmer contents emptied right next to the skimmer itself (see image), and even broken off drain covers after cleanings. And when notifying the office, many things are ignored that we might ask for service on, such as the previously mentioned cover, or even more important, cracked pipes next to the pump.

This company changed ownership a couple months ago (after last positive review). I started receiving sub-par service and when i brought this to the attention of the owner, he was indifferent and seemed irritated he was bothered. Poolside missed service appointments and took my pool equipment without returning all of it. After giving Poolside an opportunity rectify the situation, ownership was not attentive and has yet to return all my equipment. You are certain to have less problems with another service provider.

Poolside Services & PoolZoom are true professionals! They’re responsiveness to service and/or upgrade requests are second to none! Had Mike and Charles install LED lighting (replacing old halogen lighting), a new IntelliFlow Pentair pump, a new control panel, and I couldn’t be any happier! Prices were very reasonable, more than fair, and most importantly the work and results were outstanding! I give them my highest recommendation and you’re welcome to contact me at any time for more info!

Mike and his crew have always taken a personal interest in our project, from start to finish—from driving around town with us to show us previous projects before we hired him to do ours, to coming out personally several years after completion of our pool to check on a light that was out.
We chose Artisan Pools initially because of the value of what Mike offered us at a lower price point than other pool companies in town. Undoubtedly, had we chosen a different company, we wouldn’t have gotten the same level of personal attention and commitment to quality during—and especially after—construction.
Our pool is the centerpiece of our backyard, the envy of all the neighbors, and we credit Mike and his crew for bringing our ideas to life!

The staff at Poolside Services are quick to answer my questions or concerns and professional in handling them.
For years, I had trouble every spring with algae and milky colored water when I handled my own chemicals. I finally gave up and made the call to Poolside Services. My pool has sparkled ever since!

Poolside Services replastered my pool in 2021. Now in 2024 I have rebar coming through again. Looks terrible. Low quality work. Definitely DON’T recommend them.

We have not been able to use our pool in months. Issues with replacement parts, low staffing, and poor communication plagued us through 4 different pool service companies.We called Poolside on the recommendation of a neighbor. They fixed the problems THAT VERY DAY! They are responsive, professional, communicative, and we will never use another pool service company again. Thank you for giving us our pool back!

Awesome service! Had a stuck skimmer basket, service tech, Jacob showed up on time and removed basket, cleaned filter, vacuumed pool and added chemicals in about an hour. Glad I called them.