Roto-Rooter Plumbing & Water Cleanup

I called to fix a broken shower handle and the operator was kind enough to send someone quickly. The technician arrived in a timely manner and explained the cost and what needed to be fixed. The price was higher than expected for an easy job but it came with a one year warranty and I trusted the company since they are a big corporation. The technician fixed the shower handle but while turning off the water outside tracked mud into our house with his dirty work boots. I can understand that this can happen since it has been raining lately but better care should be taken to respect people’s homes. With the handle fixed the technician showed that it was working properly, however I noticed that the turn off position was different than originally situated. He explained that this is the correct position and shouldn’t be an issue. We tested to make sure the water was running and he said everything was working fine. He even stated that it would take the water heater a minute to pick up but should have the correct temperatures with the corresponding sides. Later that night while trying to take a shower I realized that the cold side was putting out hot water and the hot side was putting out cold water. Mistakes happen and I called the company to address the issue. They worked with my schedule to have someone come fix the mistake. The same technician arrived the next day and “fixed” the issue. I wasn’t home and had my mother make sure everything was in working order. I just tried to take a shower and it’s the same issue of cold being hot and hot being cold. I called again to explain the issue had not been fixed properly. I asked to speak to a manager and they had stepped out. Having spent a good amount of money I would think that the issue should be addressed when they make a follow up call. Tomorrow will be the 3rd time to fix what should have been done correctly the first time. Will update review after the issue has been addressed.

Justin was awesome and fixed the problem quickly. Our toilet had been clogged for almost a week and nothing we did would fix it. Turns out our 1 year old put a plastic fork in there! Justin got it out quickly.

Barry and Grant came to unclog my toilet, BUT, renewed my faith in the kindness of people. They worked quickly and my toilet is good as new!! If you need any type of plumbing service, please call Roto Rooter and ask for them!