Reviews of local pros in Southlake, Texas

Such an amazing experience working with Jordan from Gentry air . We had had issues with our unit all summer and Jordan took the time needed and had the right expertise to get us back in a comfortable position . We went through 3 different companies all in vain and definitely gentry was the best choice and we will be always calling on them for future needs .

Big thanks to Jacob and Jordan for doing such a great job on my AC repair. They were very informative, honest, friendly, and flexible. It was supposed to rain on the day of my appointment and I needed to get the AC fixed fast since the kids are getting cranky due to the heat..the team at Gentry AC went out of their way and got things done a day before. They have met and exceeded my expectations, they're a great company to work with and I highly recommend them!

My husband and I had the pleasure to meet Jordan Elekwachi from Gentry Air. What a refreshing, dedicated and knowledgeable representative of your company. Jordan serviced two or our units, explained the situation and fixed what was needed. Previous companies we used were always pushing the sale of new equipment; never knowing if your system can be fixed. We will call Gentry going forward and will recommend this company to all our friends.

We needed an older furnace repaired. The unit probably is getting to the replacement point to be honest. However, Gentry came out and said they can repair it and it doesn’t need to be replaced yet. The final cost was a fraction of what we will pay when we do have to buy a new unit. The employees who came out were friendly, professional and did great work. We will absolutely call Gentry whenever we need maintenance on our hearing and cooling units!

On time, professional, diagnosed quick… had parts - highly recommend!

I can’t say enough about how happy I am with the service! They were able to come out extremely quick and repair my heater when it was below freezing outside. Jordan was amazing! He took the time to explain what was wrong, show me the issue, and in a very short time get the unit back up and running.

After using several other companies for years, I now have one I can trust. Will absolutely use them going forward! Much more affordable than expected and level of service and professionalism was beyond expectations. I recommend them on the highest level!

Gentry A/C is consistently outstanding! I have used them several times over the years and they always provide outstanding service and go above and beyond to get the the job done right for a very fair price. I highly recommend this company. You will be glad you called them!

It is an excellent company!! Jordan was our service tech and was wonderful to work with, he was professional, knowledgeable, and so polite!! He clearly explained the current status (happily for me they are in very good order) of our older A/C units. We would highly recommend Gentry A/C to any and all :))

Gentry AC is the best! We didn’t realize our downstairs unit was out until Friday at 5pm and Brandon was there first thing Sat morning to fix it. Great service and always reliable!

We had an appointment with Gentry this morning that was scheduled for 8am, and I am very happy with the service provided by Jordan Elekwachi. He arrived 10 minutes early and waited in his service vehicle until the appointment time to knock on our door. Jordan was very professional, courteous, and efficient. He was also very detailed in explaining what he was doing to get us taken care of. Excellent work. Thanks again.

If I could give these guys 10 stars I would! Phenomenal next day service (I called close to 5 pm yesterday to set up today's appt) and they booked me a technician. Our tech named Jordan was super nice a knowledgeable. He fixed the issue for our one A/C unit that ceased working and showed us how to do a temp fix for next time until they arrive. I've gone through a handful of A/C companies for our house over the years but I will be using Gentry from now on and requesting Jordan as our technician.

Just had a great experience with Gentry Air Conditioning! From the initial call I made to the actual appointment they were excellent to deal with. They are courteous, thorough, and very reasonable. My technician, Jordan, explained everything he was doing to me and was a very polite young man. Highly recommend this company!!

We have used Gentry Air Conditioning for several years and hands down would recommend them every time. They are very quick to reply and schedule us. They work is always thorough and they do not price gouge. Most importantly is they are honest. Jordan came out today and told us what we needed now vs what could wait. That was so very appreciated

Gentry installed a new HVAC system in my home three years ago. In Feb. 2025, the furnace motor failed and Gentry immediately came to house and had a new motor installed in less than 4 hours, at no additional cost. I highly recommend Gentry Air Conditioning in North Texas!

This is an update to my earlier review. I've used Gentry twice since then, with good results both times. One nice feature is that they give you an actual appointment, rather than a 4 hour window, which makes scheduling so much easier. Today's technician was Jordan... Very friendly and professional.
Earlier review: Quick service (less than 24 hours), reasonable price (no extra charge for a weekend service call), very kind and professional technician (Jacob). Very happy.

I would highly recommend Gentry. Was able to get an appointment for a/c maintenance right away. Jordan was professional and very personable. Showed and explained everything to me that he was doing. Hard to find caring employees lately. He seemed to really enjoy his job. Their rates were very good too.

I have used Gentry a few times now, and always have a great experience. They are professional, prompt, and polite. I trust their opinion, and never feel like I am being “upsold” on anything. Highly recommend!

One of our AC units stopped working on a very hot summer Sunday. We called expecting to leave a voice message, but spoke with a very pleasant young lady who took our info and said someone would get back with us. Within 10 minutes John called back and said he would have a tech out Monday morning. Jordan was awesome! Polite, professional and very knowledgeable. He had our system up and running quickly. He took the time to explain what happened and what we can try if this happens again. He even checked out a small issue with our second system. Both systems are running smoothly again. Great company, great service. We highly recommend them!

Excellence, professionalism, well organized, efficient, attention to detail; all words to describe Gentry! Impressed by Gentry from first contact. Military discount plus cash discount were most appreciated. Came in under all other bids too!
Brandon showed up promptly when he learned the A/C was out in this Texas heat. He reviewed the situation, gave us a bid, answered all our questions. We accepted the bid on Monday afternoon, the full crew showed up at 0800 on Wednesday and the job was completed before 1 p.m. It was a joy to watch the crew work, each person had a specific task and they worked together seamlessly. They also took great care of our property, covering the stairs and work areas neatly.
It says something that Gentry was referred to us by another A/C company who said they are the go-to guys for Trane and you can totally trust them. Highly recommend Gentry for your A/C needs.

Jordan was amazing, he arrived on time and was very professional. He provided excellent service and was very knowledgeable. My dog absolutely loved him. We were very pleased with the service and already referred Gentry to friends and neighbors. We will definitely call them out for our winter service.

Gentry is absolutely the best! Jordan did such a thorough job diagnosing the problem with our AC system. He also checked out our other systems to make sure they were running properly. Jordan was extremely polite, knowledgeable and did a fantastic job of explaining everything he found and how he was planning to address it. I’ve used Gentry for years and they are honest and consistently do a great job of taking care of our AC systems!