HVAC reviews in Stafford, Texas

The scheduling process was efficient. Allen, the technician, arrived promptly and notified me of his arrival via phone call. He was courteous, knowledgeable, and effective in resolving the problem. The level of service was impressive, and he took the time to thoroughly explain the solution to me.

The response from Maxx AC & Heating to my initial inquiry on a Sunday was prompt. Ric Davis followed up quickly, and a technician arrived at my house the next Tuesday morning. Allen was courteous and competent. He accurately identified the issue with our Sun Room A/C unit's fan motor, checked our 10-year warranty, and arranged for a free replacement motor from Carrier, which should arrive in two days. This should save me over $500. As an added bonus, he also checked the coolant levels in my main A/C unit during the service call.

I've had two units serviced by Maxx AC, both times with excellent service. In 2019, they replaced the downstairs unit. When my upstairs unit failed, I wouldn't have called anyone else - their Veteran-owned business provides top-notch care. Shaun arrived promptly, offered options without pressure, and installed the new unit the next day in a professional manner.

We called after hours last night and Josh walked us through a fix that kept our AC going until morning. Allen arrived this morning, did the repairs in under half an hour, and we're grateful for the quick turnaround. We appreciate the fast response - it's great to be cool again. Thanks to Max AC, they really saved the day!

The young technician showed great professionalism and courtesy. Being punctual and mindful of their boots was a nice touch, especially with the floors in mind. Overall, they're definitely worth recommending.

I chose Maxx for my HVAC replacement because a friend recommended them, they use high-end equipment (Carrier), and they offered a fair price during an off-season sale. The technician showed up on schedule every time. What impressed me most was the subcontractor's crew that installed the main components - it happened quickly on the first day of installation. The owner kept in touch with the workers throughout each visit, showing they cared about the process. The new Carrier system is top-notch and I trust their work was done correctly.

Maxx A/C is consistently prompt and helpful. They quickly addressed a faulty A/C unit that failed shortly after moving in, finding a suitable replacement and a cost-effective solution. They've also replaced my thermostat systems with more efficient options. I'm impressed with their professionalism and reliability. Their service has been top-notch from start to finish, earning them a solid recommendation from me.

Exceptional service from start to finish. My AC gave out in sweltering heat, and a call at 8am led to a technician arriving within their promised time frame by 1:30pm. Fixing the issue took just 45 minutes - impressive. Rarely do I encounter companies that deliver such top-notch customer care.

Bought a new home through Lennar, but it's been a nightmare with the AC issues starting right after month two. I reached out to customer care, and Maxx AC is responsible for installing and warranting the unit. However, there's a significant problem with excessive sweating, which has led to mold and other complications. They've visited my house multiple times over the past two years trying to fix it, but ultimately just kept pushing the issue until my warranty expired.

Now they're claiming it's my responsibility, leaving me stuck with this problematic unit due to their subpar quality and work. I'm getting nowhere in terms of assistance or answers from them. Avoid using this company for your home AC needs - it's a terrible experience.

Additionally, I discovered that the thermostats were wired backwards on day one of ownership, which has caused even more issues with upstairs controlling downstairs and vice versa. Stay away from Maxx AC; their work is unreliable and unsatisfactory.

We're extremely dissatisfied with the service we received from Maxx AC and heating after our AC unit broke down under warranty. The technician, Fred, initially visited us but claimed our zone board was faulty and suggested a new thermostat was needed. However, he assured us that he could bypass the issue, allowing the house to cool for a few hours.

Unfortunately, this solution failed miserably, and after over 12 hours, our home began to heat up instead of cooling down. We tried contacting Maxx AC again the next morning, requesting to speak with a manager. The person who answered claimed to be a supervisor but offered little in terms of resolution and simply suggested using a fan.

The conversation became increasingly confusing, with multiple representatives putting me on hold and then transferring me to someone else. I was told that the initial person was not a supervisor, but rather a dispatcher. Despite being assured that someone would visit our home between 1-5pm on July 14th, it's now well past 9pm and no one has shown up. This experience has been extremely frustrating, and we're shocked that Lennar is partnering with a company that appears to lack integrity. We can only hope never to have to deal with Maxx AC again.

Brian was fantastic - quick, clear explanations, and endless patience made him a breeze to deal with. We're now hooked on their A/C services - highly recommend them to anyone looking for reliable, speedy service.

Maxx AC/Heating exceeded my expectations - scheduling was effortless, and they fit me in on the first call. The technician, along with his team, provided top-notch service at my residence, taking the time to explain each step clearly. I'd highly suggest them to anyone.

Alan and his apprentice did excellent work on the maintenance. They identified and resolved a water leak spot-on, even after I pointed out the problem from before. Kudos to Alan - thanks for keeping up great standards. I'm also proud of Maxx AC's veteran ownership, so I'll continue to support them whenever possible.

After a disappointing experience with another service provider, I switched to Maxx and it's been a breath of fresh air. From the initial contact to the technician, Henry, everyone was extremely courteous and helpful. The entire team made me feel valued and looked out for my best interests. I've found a reliable and trustworthy company that won't take advantage of you.

Got a clogged A/C drain and they showed up promptly after hours on Sunday. Got a call back Monday morning and set an appointment for that day, which they kept to. Tech arrived when he said he would, no hassle. Diagnosed the issue quickly and fixed it fast. Answered all my questions and was super efficient and polite - will use them again.

I had an HVAC issue caused by a third party, which this company addressed on Friday. They took payment from the responsible party before arriving at my home, but it turned out to be a more complex problem than initially thought. After assessing the situation, they decided that I'd need to pay for the work myself, despite having no issues with payment when they first arrived. They refused to take payment from anyone else, which left me feeling abandoned. Now, on Tuesday, my air conditioner has been out of commission for five days in sweltering heat, and this experience has set me back even further by wasting precious time that could have been spent working with a different company.

I've relied on them for years to maintain my commercial HVAC systems. They respond promptly whenever I need repairs or maintenance, which is crucial given the scorching South Texas climate. Their timely fixes ensure my AC kicks back in ASAP, keeping me from a costly downtime. I appreciate their reliability and commitment to getting things done quickly.

I've been using Max AC & Heating for my home and commercial properties over the past few years, and they consistently deliver high-quality work. Their expertise is unparalleled, making me confident in their abilities. I wholeheartedly endorse this company for any HVAC needs.

Allen nailed the issue with a loud gurgle in my furnace - he was way faster than the other guys who couldn't figure it out. He figured it out in under 5 minutes. The job was solid and priced right, I'm really happy with the service.

We stick with Maxx AC & Heating no question. The guy who's been taking care of us, Brian, has done an excellent job over the past two years - he's knowledgeable and explains things clearly. When our AC stopped working suddenly, it was a perfect storm - my pregnant daughter-in-law is already dealing with complications and my wife just had surgery. Our house quickly overheated to 82 degrees. Luckily, Brian arrived promptly when we called and got everything up and running again. Given the circumstances, you'd expect top-notch service at an outrageous price tag. What I love about Maxx AC & Heating is they deliver fair prices without sacrificing quality - that's exactly what we've come to expect from them.

My downstairs AC suddenly stopped working, putting it in a long period of hibernation. After trying our usual fixes, I reached out to friends and asked for recommendations on good AC companies in the area. Maxx A/C came up with great reviews from neighbors who had used them before. When I called them at 8 am the next morning, they sent someone over ASAP. The technician was incredibly friendly and efficiently resolved my issue. Their quick response and professionalism left a lasting positive impression.