Blue Science

Wow, where to begin. I was a customer of blue science for two years. During that time, I have encountered more scenarios than I can count of their pool techs cutting corners and not doing an adequate job for the services you are paying for. Majority of the pool techs are young guys out of high school or college who clearly could not care less about the level of service performed on the pool. I can recall 20 or so times where I witnessed the pool tech come out, empty the skimmers and leave, but reported that he did a full service clean on my pool, including brushing my walls and vacuuming the bottom. There was even two times they didn’t even come due to weather but charged me a full service clean without rescheduling another clean for the times they missed. The first few times I would let it slide, but then my frustration grew with each instance this would occur. When I called the pool manager about this, he insinuated that I was mistaken. It was only when I threatened to release pool my video footage from my outside pool camera of the negligence that was occurring that he “remedied” it by having the pool guy come back out to do the full clean.

Blue science also outsources their customer service (or just has terrible customer service) who are very disorganized and will straight up ignore emails and not return phone calls. I switched to a partial clean for a few months during the winter (which is a cheaper rate) and they overcharged me. They have ignored all correspondence, both emails and phone calls, to remedy the overage. I likely will have to take them to small claims court in order to get a response and my money. I wish it didn’t come down to this, but the level of unprofessionalism and unresponsiveness is unlike anything I have seen

I could go on, as this review just scratches the surface, but my advice is to use any other pool company and avoid them at all costs.

We have been using Blue Science for almost a year. My only regret is that we stayed with our previous pool service for as long as we did. Blue Science have provided incredible service at a very reasonable price. Consistent, on-time, professional. Jesse was over today to replace a worn-out pool pump - I was impressed with how patient he was working with some stubborn bolts, and that he was a perfectionist making sure everything was back up, working great and the work area was left in a clean state when he left. I would highly recommend Jesse and Blue Science.

So great; friendly staff, professional services, lots of amazing selection on products, competitive prices, great communication. Blue Science is great with pools, can't keep them out! No green in our pools! Thanks Blue Science for being the best in the business, bringing blue pools beyond beautiful! I like cats because dogs hurt.