Swimming Pool Contractor reviews in Tomball, Texas

Gary provided outstanding service from the beginning design meeting throughout the whole project. Guillermo our project manager was outstanding as well making sure our project stayed on track and updated as each phase was completed. Overall, Outstanding customer service and products. Highly recommend using Cypress Custom Pools for your pool project.

From the outset, we had an exceptional experience working with the entire team. Gary provided an exceptional design and meticulously selected all materials. In addition to our pool and spa, they extended our covered patio. They efficiently handled all the necessary paperwork with the homeowners’ association and commenced the project promptly once approved. The entire project was completed within a single month. This was our first pool constructed, and they addressed all my concerns throughout the process. It has been approximately six months since the project was completed, and we are thoroughly satisfied with the outcome. Kyle provided comprehensive instructions on the pool equipment and the entire team, from the front office to the owner, has been responsive and a pleasure to collaborate with. If I were to construct another pool, I would undoubtedly utilize Cypress Custom Pools once again.

We purchased our pool, outdoor kitchen, patio and outdoor bathroom from Cypress Custom Pools approximately two years ago, and the experience has been absolutely first-class from the very first phone call. They were patient and thorough in ensuring the backyard design matched our vision, and they masterfully brought it to life. They successfully designed a pool that fit our awkwardly shaped yard in a way that makes our backyard feel like a custom home. Their communication and guidance throughout the entire process were truly A+.

What I appreciate most is not just their overall professionalism, but how they handle challenges. Anytime we raised a concern, they addressed it promptly and communicated clearly until the issue was resolved or we fully understood our options. Even two years after installation, when we encountered an issue, they went above and beyond to make it right.

After two years of use, our pool and kitchen still operate like day one and have held up through blazing hot summers, below-freezing temperatures, and plenty birthday parties. To say I would rate Cypress Custom Pools an A+ is an understatement. It’s rare that I speak this highly of a contractor, but they have truly earned our highest regard and continue to make us feel supported long after the project was completed.

Where to even start? This company has been around for a very long time and it’s because they are trustworthy and do a great job. With so many nightmare stories out there about pool builders, it was nice to know this company is solid. We had a particularly challenging situation with an oddly shaped yard and a significant easement. We needed drainage done, fences, turf, it was a true yard remodel, not just a pool project. We worked with Lauren who is incredibly knowledgeable and pleasant and arrived at a design we were very excited about despite the tight space. The project was fairly priced and what set them apart was the willingness to manage the whole project with other contractors which was absolutely critical due to the space restrictions. They worked very close to our home and set up the schedule so that it would be safe for our foundation. From start to finish it was just a few short months and the quality of work was fantastic. We got no pushback about replacing some stones we were concerned about in the coping and the tile work was meticulous. It is almost a year later and another aspect of this company that deserves a major shoutout is the after care and customer service. Kyle has taught us (well really my husband, I don’t involve myself in the pool beyond swimming) all about the maintenance and was available during every major weather event to tell us what to do to protect our pool. I will forever recommend this company to anyone looking to build a pool, so glad we chose them!