Constraction reviews in Webster, Texas

I heart bad things about this company.

These guys take care of all your Electrical needs !

If this is your contractor, make sure you call them as soon as you buy house and ask the things that are under warranty. They don't even fix the things that they missed themselves at the first place.

We are using IES Residential for a large renovation in Kemah. I have been working with Brody and Will, they have been on top of everything and have helped take care of the electrical on this project. If you are doing work in this area I would recommend doing business with them.

We purchased Our home 07/28/17, IES is the Electrical Co. that was contracted by Beazer Homes to put the electrical in our home. All has been good since our closing. But on 08/23/19 the power went off in our loft area. I assumed it was the breaker, but found out that it wasn't, I noticed that other lights and plugs on the same circuit were working. I called IES, told them of my issue, and the receptionist, Monica Muller told me that she would call me back to see if they would look at the problem. She called back, and said that we were out of warranty, I said really, by 3 weeks, your not going to look into it, she said no, we are not, my supervisor said it is the way they do their billing, and they wouldn't come out unless I paid them for the call, and that they couldn't come out until later the following week. I couldn't wait for another week so I called another company to look at the issue. I called Mr. Sparky, they came out on Monday, tested all of the plugs on the circuit, and found out the wires connecting one of the plugs was crossed, hot on neg., neg on hot. They billed me $407.00 to fix the problem, I paid the bill, and called IES back to tell them it wasn't a breaker, but they had crossed the wires, I even sent them pictures, now they are saying someone else came in and did electrical work in that area, because the wire used was not the same gauge that was required by the code, plus because I added a light in that area, not even using that plug, I voided the warranty.. So basically they wont cover their faulty work, and the supervisor that I have been trying to contact, won't return my calls. I tried to explain to Monica, that there was no possible way that we could have changed the wires because of all of the foam insulation that was installed. If they would have just come out in the first place, this could have been resolved. I even told Monica, to send someone out to look at the wiring, but she or her supervisor wont send anyone, and now are not returning my emails or call.
Don't use IES, they don't stand behind their work..

We have had Tom and Tino come out to our new build in River Ranch, to do warranty work and add two outlets. Tom was quick and efficient when addressing a crossed breaker box issue and again recently with another breaker issue with our fridge. Hopefully that’s the last time we need to submit warranty requests for a while. Also easily added an outlet in our pantry and laundry rooms without having to cut sheet rock. Communication with staff is always good and relatively quick.

Would rate lower if it was an option! I have been having issues with the same breaker tripping over and over ever since I moved into a new house 3 years ago. They have yet to find the problem and are now blaming the issue on me since they cannot find the real reason.

Two stars since they DID honor the warranty that came with my new house, but...

1. They didn't configure the emergency cut-off reservoir correctly.
2. My compressor unit had wires in contact after installation.
3. My TXV component had to be replaced because IES installed it incorrectly. (Humidity was high in my house)

If the installation had been done properly, they wouldn't need to come to my home 5 times in one year.

Me encanta el servicio al cliente

Hard to find a person to help you.

Its just another homedepot

I rented a pressure washer for one day 2pm Friday - 2pm Saturday. I was unable to return it before 2pm Saturday so I called there rental department to ask how much it would be if I rented it for 2days and they said 150$. So I asked how much would it be if I bring it in a few hours after my scheduled time. The customer representative said if I brought it in before they closed the price would be prorated depending how long I kept it. I returned the pressure washer at 7pm and hour before they closed. They still charged me the two day rental 150. I was pretty upset at this point and said well if y’all are going to charge me for two days let me load it back in my truck and I’ll bring it tomorrow before 2pm. I got told they couldn’t do anything about it because they already loses out the rental

I am a big home depot fan! I have had great experiences with many major purchases and installations with 4 different HD stores. I have never encountered the kind of unprofessional, often rude employees that I find here at the Webster store. It genuinely seems to be a culture. From the greeter to the "help" desk" to every department I visited. Customers seem to be universally be treated as annoyances.. It has to be how they are trained or hired, I've never seen anything like it. When I'm in Webster, I'm a Lowe's fan.