Blue Water Express - Pool Construction & Maintenance

I would give them a zero if that were an option. I have taken care of my pool for 13 years. I just really wanted a break from it and hired Bluewater. Big mistake! My pool went from pretty blue to a nasty green swamp. They double charged me for an $800 service and then took a month to provide a refund. Their office NEVER answers the phone and takes FOREVER to return a call. On Wednesday when the technician came to clean the pool, I mentioned to him how green it looked. He said “it really does look green, I will use a special vacuum.” I had to leave for an appointment. The technician proceeded to call me and asked me if I could come outside and turn the pump on because he didn’t know how and the pump needed to be on so he could use this vacuum. Again. I had already left. Next thing I know, I get a call from repair guy that had come out to see what was wrong with my pump. Please note….. Nothing was wrong with my pump. They just did not know how to turn it on. It is a smart pump. The comment to me, “of the 100’s of pools that we clean, no one has a smart pump. I find that very hard to believe. At the very least, after cleaning my pool for two months, they could have asked how to turn the pump on. I cancelled our service and received an automated response “sad to see you go” kinda message. I was truly going to chalk this up to a bad experience and move on-that was until they charged me for that last visit that was not complete. Last but not least…..they left ALL the valves in the off position on the way out!!!

This is the second time to post my review. Magically, my first review was removed. It's now apparent why they have 5 star reviews only. It seems if they get a negative review, they petition google to remove it. Both google and yelp are welcome to my home to see the condition of our pool. Just as you have contacted google, I will also contact google and yelp so they understand honest reviews should be heard. I took care of my pool for 13 years. I was really tired of the maintenance and decided to hire a company. Boy, did I pick the wrong one. This company double charged us for an $800 service. They took a month to refund us. They NEVER answer the phone and take FOREVER to return a call. The pool technician came to our home for our regular weekly Wednesday cleaning. I am usually not home on our pool cleaning day (I work)-I made sure I was present to discuss the swampiness of our pool condition. He stated, "yes, it does look green, I will use a different vacuum this time". I left home only to receive a call from him asking if I could turn our pool pump on, he did not know how. This company told me out of the 100's of pools they clean, they have never seen a pump like ours. It's a smart pump and very common. It seems in the 2 months they were cleaning our pool they would have taken the initiative to learn how to work our pump or at the very least, ASK US!!! They told us it takes 3 or 4 cleanings to learn a pool. We had no idea they were do the very minimum until our pool got progressively worse. The technician left and a pool repair guy, Carlos, called me to tell me our pump was not working properly. There is nothing wrong with our pump, it's on a timer and was not on at the time of the visit. As a parting gift to us, they turned EVERY valve to the OFF position with the pump running. See pic for beautiful swap green pool.

Excellent service, Highly Recommended