All reviews for Craig's Services

Gary, Luke and his crew did our outdated Central Air and Furnace. The Air Conditioner was totally shot. These wonderful people started at 8:30 in the morning and finished at 6:45 only taking a small break. Talk about dedication and willingness to please their customers in the hot temperatures. This Lenox is energy and cost effective with today’s High priced living. We can’t thank this team of hard worker’s for the quality of their work and really caring about their customers A+ to Craig’s Service’s

We had a great experience with Craig's Superior Appliance! We were out of town for a couple weeks and when we came home we noticed our A/C wasn't cooling properly. Brian came out that same day and diagnosed the problem and the next day he had it fixed! As a first time homeowner, I trust this company to take care of all our A/C and furnace needs because they are honest, dependable, and very knowledgeable. Thank you again for your speedy service!

I'm 100% happy with the new AC. The three things I looked before hiring anyone was, in this order, quality work, timeliness, competitive cost. I believe Craig's satisfied all three. Without hesitation I would recommend this business to me friends and family. I think I probably got their best team too. Gary, Brayden, Spencer and Evan did outstanding work. They came when they said they would, did an excellent job and cleaned up after. Totally satisfied!

Craig's Heating was amazing. My experience with them was unlike working with other contractors that can be difficult and take forever. Bryan was quick to respond, fabulous to work with, and delivered a very timely, cost effective, and quality product. They were able to get my work completed far faster and easier than I ever dreamed. The installer was pleasant, happy, took extra care to protect the rest of my home, didn't leave any garbage, didn't charge more for the extra effort it took to customize and provide extra parts for my installation and let me know when everything was complete. What a pleasure to meet and work with Craig's....I'm only sorry I didn't find them sooner.

Great customer service!
Craig's Superior Appliance installed a new furnace, AC and humidifier for me; they answered all my questions and gave me recommendations. After installation, Brian followed up with me to make sure I was completely satisfied and happy with the product and service. Everyone was very professional and helpful. I love working with local businesses in my community who truly care about the customer and do a great job. I would recommend Craig's Superior Appliance to any of my friends and family. They did an amazing job! Thank you so much for your great service!

We requested a quote on a humidifier
And appreciated the options explained to us and the pricing that was given to Us. Gary also took the time to look at a system fault indicator that was popping up on our thermostat and did a quick check just to see if he could quickly identify the problem for us. Great service and very easy to work with. We have used Craig’s for years and trust these guys.

Gary came and serviced our furnace. He did a fantastic job! As he was working he noticed some rusting around the bottom of our water heater. He explained what was happening, what could happen in the future and all our options without any type of pressure or salesmanship. He was able to schedule work for our water heater for the same week to ensure that no flooding wold occure. Would highly recommend Craig's Services and Gary!

Gary helped us out when our AC wasn’t keeping up during a really hot spell. He showed up on time, talked us through the issue and had it resolved within an hour. Everyone I’ve spoken with at Craig’s has gone above and beyond to make working with them easy and pleasant. Definitely recommend!

I cannot recommend Craig's highly enough. They are extremely competitive on price and they get you scheduled very fast. They also have fantastic service, I initially needed a bit more coolant put into my new system they had installed, Bryan, the owner, responded to my text on a Saturday when he was out of town and had Noi, his tech, come out Sunday morning to take care of me. There were a couple of misunderstandings on my behalf of the AC unit that was installed and the capabilities. Bryan and the lead installer both called me to make sure everything was functioning correctly. Everyone I got to work with through Craig's was awesome.

We came home from being out of town and our home was over 90 degrees inside. Craigs service was the first place we called as our neighbors had just used them. The person that answered said they would have a service person to our home in about 30 minutes. James arrived shortly after. He was professional and knowledgeable. With the age of our home the best option was to replace our AC and furnace. James clearly explained our options and helped us decide what was best for our home and budget. The next morning James came back and the furnace was Installed. Due to needing to order our AC unit they installed a temporary unit that day to keep our home cool. One week later they came back and installed our new AC unit. Let’s just say it works great and keeps our home cool. Prior to leaving James ensured all of our questions were answered. There were even follow up calls to make sure we were doing good. We would highly recommend Craig’s service based on our experience. Our home is cool again and we have the peace of mind we will be good for years to come. Thanks to Craig’s and James for their great service!!

12/2/21- water tank expansion- This is the first time we have used Craig’s for a plumbing issue. The service was just as quick, curious & well priced. Jeremy was fantastic to work with. Thank you for such consistently great service!

2019- Furnace repair- Super fast response, great info about the repair person sent via text before they got here. Helpful and clear explanations of what they were checking & why. Great follow up the next day when the part came in. I could not be more satisfied. I 100% encourage everyone to use this company.

2021 Summer- Central Air Installation - We continue to receive outstanding service. They are fast, curious, enjoyable people who explain everything, answered tons of questions, and are respectful of my home. Craigs service are THE BEST all the way around.

This company impressed me from the moment I called. The receptionist who answered my call was so helpful and very kind, which was needed after the day I was having. Then, I was surprised at how quickly they were going to be able to send someone over to assist me. I had someone at my home within the hour I called. Gary came to the rescue! He was able to complete the work Dominion Energy said they could not do. Gary also showed me where my hot water heater was leaking and educated me about the rebates and tax breaks given when I replace my water heater and furnace. I had a few more question and he was able to answer them. Then to further demonstrate this company’s awesome customer service, Gary brought in my small Amazon package that was delivered as he was leaving because he knew it was difficult for me to get because my leg is in an immobilizer!! I am absolutely impressed with the amazing experience I had from beginning to end with this company. Highly recommend!

Craig's Services is great. We've had them out to check up and fix our AC unit, furnace and water heater before. Make sure to ask about their Elite Membership. Of all places I've called they've been the best at coming out in a timely manner and getting things done. When our AC needed to be repaired or replaced they were great at laying out all the options and not being pushy. Very professional and respectful technicians that do a great job.
When I called Any Hour services they had a great deal on an AC tune up but the earliest they could schedule us was three months out! I've used Any Hour services in the past and they are great too but for the Bountiful region Craig's services seem to be a lot quicker response and availability rate. When I called Craig's services they were able to come out the next day, as opposed to three months out.

We called Craig's because we had a previous experience with one of their quality repair guys coming over. At the previous visit, we discussed that the furnace would need to be replaced, soon.

Today was the day that the furnace started giving us problems again. Because of the low-pressure, non-salesman-like discussion we'd had before, and because of the quality of the repair, we didn't hesitate to call Craig's again.

Gary came over today. We discussed a possible quick repair as well as replacement options. Gary also impressed me with his low-pressure, non-salesman-like attitude during the discussion. He explained options very well, and he made sure that he understood our family and financial situations.

It is obvious that Gary is doing this job because he wants to help people. He is professional, knowledgeable, friendly, and caring. I and my wife feel very comfortable with our choice to replace. The same goes for the choice of which replacement to go with. I hope to edit this review with information of how we will like our new furnace.

Needed a new GfWA furnace in the bitter cold if January 2023 and the came the next day to install. Friendly, honest and professional. I also had a new AC installed at the same time. In May, they needed to come back to get the AC connected and the technician Gary came with someone he was training and both were so great. Gary explained everything and why another visit was required. They were both very nice and professional. Great experience in every way. Thank you!

My water heater was leaking and Gary responded to our rescue in a matter of minutes. Gary saw the tank corrosion quickly. He gave us a fair estimate for the necessary repairs. Gary did a very professional job as he quickly removed the old water heater and put in the new. He was very pleasant. He didn't make a mess. Best of all he stuck to his estimate! I would highly recommend Gary and do trust him and his work. I definitely would call and ask for Gary personally to take care of our HVAC & plumbing needs. These days it's hard to find craftsman as reputable as Gary!

Called Craig’s Service with furnace issues. They were able to fit me in next day. Received a call back, they could come same day. Had to order a part, came back next day to install. Great customer service, friendly. and very very reasonable. They made a customer for life. I appreciate Gary and James being so professional.

Jeremy and James were prompt to be here early and super friendly. They explained everything and worked quickly. I ended up with a new water heater after mine went out, and after getting several quotes, I chose this company because they were better priced and offered a guarantee. They cleaned up the look of my pipes during the install, making it look great. I would definitely recommend them! year later... James is back to do a flush of my water heater. He was early and quick to get it done. I would still highly recommend this place.

What a great company!! Many thanks to Luke, Gary, Riley and the others who just finished the install of our new HVAC system. We were fortunate that we were able to get them out to temporarily fix our old system while we waited for our new install. Very friendly from our initial call to Jackie, to Luke and Riley trouble shooting and helping us with our options, to Gary and the whole crew spending the day with us on the install. An amazing company that was very customer friendly, fair and just did a great job! Thanks again!

We were so impressed with Gary and Craig’s Services! They were so fast and got the job done efficiently. Gary was professional and so knowledgeable and worked with us to get us the best value. We were anticipating weeks and we were impressed that we could get it started the next day! We have already referred Craig’s out to several family and friends and will be using them again for any needs we have have in the future!

We've had Craig's Services install our furnace about four or five years ago. We enjoyed their service so much that they were the first people we called when we wanted a bid to install a humidifier. When I called to make the appointment, the girl on the phone was so pleasant. And Gary, the technician who came to do the bid for us, was so knowledgeable and very patient when answering all of our questions. We couldn't have asked for nicer people to do business with. We recommend them highly!!!