All reviews for Method Air Heating & Air Conditioning

Carter was awesome! Super easy going and fun to talk to, but also knowledgeable! He came by to do a tuneup on my furnace and found that there was a bunch of insulation in the coils. My basement was recently finished. He pulled out his live camera and showed me and also the running temperature being too high.
He came back a couple days later to disassemble and clean which made the running temp 20 degrees cooler. Most importantly because of our first interaction, I trusted him enough to let him in my home while I wasn’t there to begin the job. Real stand up guy, honest and kind, and knows his stuff! Thanks Carter!

Method Air was fantastic! Big shoutout to Carter and Wyatt, who came out and fixed my exterior vents incredibly fast and for half the price of their competitors. Their service was professional, efficient, and high-quality from start to finish. I’m really impressed and will definitely be using Method Air again in the future. Highly recommend!

They came out on short notice and were great to work with. They fixed the heating issue quickly, explained what was going on, and most importantly didn’t try to nickel and dime me. Honest, responsive, and fair pricing. I’d definitely call them again.

Updated 11/20/23 --- From 1 Star to 4 stars. One of the owners reached out and we had a great conversation. There is the letter of the law and the sprit of the law. He apologized and let me know that they would be doing the right thing. He also made it a coaching experience for his company and displayed great attributes of a leader. Hate to be the one to complain but Thank you for coming back and going the extra mile so I can now finish my wall in the basement without a hose running through it :) This company is in a lot better hands than I first thought.

Low Quality work, if they screw up and do something wrong they will admit to it and then say “well it works even though it wasn’t done correctly, you can pay for us to come do it how we should have done it the first time though” I moved into a new home that utilize method airs services. Method air installed two different type of air conditioning units side-by-side at our house and then when they ran the internal lines, they ran it through the framing instead of over it like every other home in the neighborhood. This isn’t an issue if you do not want to ever finish your basement, but it’s kind of hard if you are planning on putting up your walls with a line running through it. When I ask them to come, please fix it they said they would not even though it wasn’t done correctly it’s still works. That’s like being handed hamburger from Wendy’s saying all the ingredients are in the bag but they’re not put together correctly. Sure you’ll get fed with the same things but it wasn’t done in the right order. Spoke with three different members of method air. Each of them said Word for Word “it wasn’t done correctly but it works so we won’t come back and fix it unless we charge you a fee.” The supervisor I spoke with on the phone even went as far to say it doesn’t matter where the air conditioning line goes in the house as long as it works even if it goes waist height Across the wall in the air to the other wall. I have the phone call recorded.

It’s a shame that a company that claims integrity and good customer service service is not willing to do the right thing and admit when someone has done wrong. All the other homes have the conduit put in the correct place with all the other lines. They refuse to make up for their mistake. Don’t trust Method Air if you want quality work, they will nickel and dime you, screw up, blame you, and charge you again. You are warned.

Low Marks for Method air.

Jake was great to figure out our air issues and tune or fix things that should have been done when we got our new build. Was helpful and kind and went over any concerns or questions with us. Thanks

Update: The owner reached out to me and talked to me about my concerns. A tech came out to clean the outdoor AC unit again and it looks a lot better now. I appreciated the communication and the redone work.

Since the time I bought the yearly membership last year they doubled their price of the two yearly tuneups. Way too expensive now. They came out to do the AC tuneup and I had them clean out all the debris from the outdoor AC unit (an additional $260) and the unit still had debris and spider webs in it after they cleaned it. Probably won’t affect performance but for that kind of price I would expect the unit to be clean. Didn’t renew my membership, doesn’t seem worth it.

My furnace needed to be replaced after less than 3 years because the condenser hose was installed wrong. Method would not warranty it and wanted to charge me $5,000 to fix their mistake. They wouldn’t even do the $200 diagnostic for free.

Technician was polite; I approved the repair upfront.
Charged $350 ($159 diagnostic + labor) for a $10 thermocouple that takes 15 minutes to replace on an old wall furnace. Unit still doesn't work and I have no diagnostic on what's actually wrong.
After that simple fix didn't work, they demanded more money and pushed a new unit.
Going with another company. Local Draper shops (The HVAC Guys, Aire Serv) waive diagnostic fees if repair proceeds. This company does not.