HVAC reviews in Kearns, Utah

We’ve used them several times in the past and it’s been positive. Looks like ownership changed in 2022. I’d probably disregard the reviews before then.

Brief story: AC broke in the peak of August heat, they came to fix, replaced a fuse, “problem solved”, charged us $350, went on their way.

We were out of town the next week, our basement tenant said it stopped working again. No problem, I’ll just call Absolute Air.

“Hey, your fix didn’t work, can we try something else?”
“Sure, pay the $350, we’ll schedule it and you can pay us again”

I have 3 problems with that.

Problem 1: Why was the initial fix so expensive?

They bill $100/hr (normal), the part was $20, after the tech replaced the fuse, do we get to pay for his 2.5 hr nap in the back of the van? It’s pretty clear he didn’t do anything else. They don’t quote price in advance so we just have to trust they’ll send someone competent and be prudent/efficient with the billable time. In hindsight, I wouldn’t.

Problem 2: The fix didn’t work.

In fact, it likely put undue stress on the AC and shortened its life. We go out of town and it starts icing up. Eventually that’ll kill the compressor. We assumed it was actually fixed (shouldn’t have) and ended up nearly having to replace the whole unit (and probably still will have to next year). negligent.

Problem 3: They don’t stand by their work.

Apparently they get unlimited tries to fix it, you pay for all of them, and maybe they work maybe they don’t. They literally told me “No we fixed the problem, this must be a new problem”. Alright. Seems real ideal for Absolute Air. Not for us. Our incentives are literally opposite to each other.

The outcome: We fixed it through a different company.

I said “no thanks. You can come back and try again, I’ll pay for additional parts and labor but I shouldn’t need to pay for the initial failure.”

They declined, I went somewhere else. And I’m glad we did. It was a difficult fix, and we needed someone competent and good at communicating. Paid them $1000. Upsized the lineset, added a Deicing sensor. Almost paid $4000 because our AC died completely. Absolute Air should’ve seen the underlying cause (certainly had plenty of time to) and because they didn’t it was nearly a catastrophe.

Afterwards I call Absolute and say someone else fixed it, I probably shouldn’t pay you at all, but I’ll pay for your fuse and 1hr of labor. Nope: pay in full or go to collections. Nice. Real classy. They’d rather split the payment with a collections agency than with me. And so,

Problem 4: too rigid in policy, you won’t ever talk to a real decision maker.

I’d recommend going with a smaller company you can actually work with. And ideally someone who gives you a quote upfront, fixes it right the first time, and stands by their work.

In short: go somewhere else.

(Edit: it’s possible we used a different company in the past but that just makes me regret calling even more. Went from 2/3 to 0/1. “Wishing you the best” 🙄)

Disappointed.

Awesome, just Awesome

Great guys.

They are the best....

Fast, Friendly and highly competent.

Amazing 👏 service very good techs definitely will refer to anyone 😀

Great response time. Great work ethic and superior quality!!!

I have used Absolute Heating and Air for many years. If you need any services for Heating and Air, I recommend you you give them a call.

We enjoyed a pleasant visit from Bryan. He was informative, enjoyable and thorough in his work. I would absolutely recommend him and this company. Thanks.

Perfect service. Highly recommend this company. They are fast responding and accurate to find the problem and very fair price.

The service was great. I highly recommend them. The results were great as always.

Everyone that I worked with was super friendly and helpful! They helped me understand what was going on every step of the way. Highly recommend!

Absolute Heating & Air is the number one HVAC company in Utah. Every time I have had an issue, they have been quick to respond, great communicators, skilled technicians, and incredibly affordable! I have been so surprised how affordable their services have been when I’ve had them come in for repair, or tuneup, or anything!

I have worked with Absolute Heating and Air for many years now. They are definitely experts. They are great to work with and extremely knowledgeable. They are honest and fair. You can trust them. I highly recommend them.

These guys are awesome. Very professional and they do thier work with integrity. They kept my system running until I was able to replace it with a new one. I have no longer needed to search google for an HVAC company since I had them out on a call. I would highly recommend them to anyone looking for quality work at a fair price.

I contacted Absolute Air on a referral. My AC went out one night and they were able to make it out to me the next morning. Their tech was on top of it, fast and efficient. My AC was back running by noon. I would highly recommend giving them a call!

Dave and his team have been a great partner to work with! Their team is skilled, punctual, and safety-conscious. Great communication and consistent quality — highly recommend for commercial and residential HVAC support.

***The response to my review “by the owner” is either ironic or straight up deception with how inaccurate their representation is. If they actually “cared” they would use their time to call me and work something out(which I have tried to do many times) instead of writing out a 40 line defense for their dismal service. I’m only here wasting my time writing because I have no other power here. Just call me and actually listen and I’ll take it down***

Unfortunately Absolute Air comes out, spends half the day at your house(because they charge per hour), leaves with a very surface level fix which will stop working in a day, doesn't give you big picture knowledge about your system, doesn't warranty their work, and won't work with you to remedy the situation after the fact(unless you pay the outrageous initial invoice that didn't fix the problem).
Susan is very nice but she's a front so that no one with any real influence has to hear from you. It's a classic big company that is so removed from their customers that they don't care.

Had some questions about my HVAC needs, the owner took my call late into the evening, and was very patient and helpful in answering all my questions. The owner is a stand up guy, and they all work hard to do their work well and in a timely manner.

We have had nothing but problems with this company since they installed our swamp cooler last year. After the installation, we shut it down for the season. This Spring the high fan stopped working. After they came to repair it, it started knocking whenever we ran it. When they came to fix it this afternoon, they disconnected the water pump and it began leaking. I tried to get ahold of them for 3 hours with no response, finally at 8pm they said they would be here right away. They never showed up. I would not recommend them.