All reviews for Just Right

He was very nice and good at explaining everything and was not pushy but aloud me time to talk to my husband before making any big decisions

Daniel was great. I’m not sure what Ryan’s role was other than chatting me up & watching. If he and Daniel had split up the servicing of my 2 units could have been done in 1.5 hours versus the 3+ hours it took.

Josh was wonderful! He did a great job with my furnace. He was great at explaining Everything and knowledgeable. He also left me a clean area. Josh is very friendly and very easy to speak with and ask questions. Because I know/knew very little. He showed me pictures and explained them. I definitely recommend Josh Edelman for Your furnace service! Thank You Josh!

The technicians have always been great but the scheduling team has been terrible. My last two HVAC maintenance appointments have been cancelled on me the day of the appointment and then when they got rescheduled they didn’t relay to correct appointment widow to the technician so they showed up two hours after the appointment window.

Another zero star rating for this company. I was given the absolute run around by several people including the technician who came out to diagnose our issue. We were told initially that we have a warranty and not to worry about cost because our $10,000 system is only 3 years old, and of course a new system is covered. However at the end of the service call we were given a $2,000 quote for one day of “labor” to perform the warranty work. When I inquired about a price breakdown of that labor, we were refused. Middle management also refused my request to speak with upper management regarding my warranty situation and a further discussion about the price breakdown.
There are many HVAC companies in Utah, why would anyone choose a company that treats their customers this way?
We certainly won’t.

I have no issues with the service tech on 1/6. However I do have issues with the organization’s lack of communication and false narrative of being supportive has increased. When I started services over 8 years ago they did a good job. Ever since they merged with others customer service has declined. It looks like I’ll need to find another company to service my hvac system going forward.

Cameron spent over 4 hours at my home performing a furnace inspection that I understand should take no more than 1 1/2 hours. He spent most of the time trying to pressure me into agreeing to major repairs. I asked him repeatedly to email me his proposals so I could look at them when I wasn't working. He continued to insist that I stand with him and go over his proposals right then and there, showing no consideration for my wishes or the value of my time. Please don't ever send him to my home again.

Your company has been horrible to deal with. Everytime one of your techs come out they find some super expensive repair that need fixing. Funny we just had a new heater and a/c unit installed less than a couple years ago. We had our basement finished a couple years ago. Even though they had multiple techs out over the last 3 years to do “maintenance” and up keep. Which we paid them preventative maintenance monthly charge. Then they Decide to tell us we need them to replace coils and clean ducts which is an additional $2500-$3000 to do. What the hell? Soooo what exactly have we been paying the premium maintenance fee for? Oh yeah …. To tell us that I guess the last 6 plus visits and from there “qualified” techs couldn’t have prevented this exspense and decided to charge us??? What? ? On top of charging us extra maintenance cost everytime they send someone out? How does that make sense?