HVAC reviews in Sandy, Utah

I scheduled an AC tuneup and it was great! Jose was extra helpful and even made sure that my furnace was working okay! Very friendly and gave me great tips to maintain our AC! Highly recommend!

We hired All Purpose to re-pipe our entire house and replace our old hot water heater with a tankless water heating system with high quality filters. Brent was great to work with. He completed our complex project (the house is 65 years old) on time and within budget. We appreciated the professionalism of the All Purpose team.

Jose arrived promptly. He went right to work- diagnosing my air conditioning problems. He explained how we needed to solve the problem. He was respectful, tidy, and considerate. This was my first time using All Purpose Heating and I definitely recommend them.

After coming home from a tow week trip, our air conditioning was dead. A call to All Purpose was immediately responded to. They worked tirelessly in 100 degree heat to install a new system to ensure we were not without cool air. They are diligent, efficient and entirely trustworthy. I will recommend them to any and all - and will use them for all our future needs.
Alan & Joan Cruickshank, SLC

First company able to respond to call to repair AC on a Saturday. Arrived promptly and fixed the issue. Tech was friendly and helpful. Wife wished they would proactively cover shoes when walking on carpet instead of having to ask.

Received list of additional/optional items for maintenance, but not pressured to pay for them.

Knocked off stars for billing. VERY aggressive bill collecting. After service was told that I would be contacted by billing to receive an invoice as their system just changed and he couldn’t even take payment at the time. He showed me the amount ahead of time, for the service need plus the list of extras. They use a book to show you the pricing, and their members get better pricing. You become a member with repeat service. I think members get regular pricing and fire drills don’t, but what can you do when AC goes out and it’s 95 outside.

Received call Monday asking for credit card for payment. I was at Dr. appointment and said I hadn’t received invoice so they emailed right over and asked if I saw it and I could pay right then. I said I was at an appointment and was asked when it’d be over and if I could call back and pay right after. They felt really desperate to get paid. They called an hour later to follow up, which I didn’t answer. The tech called me the next day about the bill and left a message which just got on my nerves. 30-days is a normal turnaround for bills, or say payment up front. I answered to the “owner” a week later and paid. Said they had tried reaching me several times as if I hurt their feelings? They accept card and everything, they just treat you like your debt is in collections or their family will go hungry without your immediate $500 payment. Just felt tacky Walmart quality service.

Probably would have been five star review if they had way to accept payment on the spot. Undecided if We want to be in their membership program.

All Purpose has been doing maintenance on our heating and air for about a year. When they discovered that the heat exchanger on the furnace was failing, we got bids from other companies but came back to All Purpose for the purchase and installation of the new furnace. Their bid was the lowest and included ongoing maintenance, so I know I won't have to put out much money on the system for quite a while. They've always been prompt, courteous, thorough, and patient about explaining everything to us. And they all wore face masks through the whole process.

These guys were amazing! I feel like they went above and beyond. My ac had froze up and I really didnt know what I needed to do. I called all purpose heating and air and they were able to come out to my house the same day! That in itself I thought was awesome. Brand is the technician that came out for my service call. He was polite , friendly, knowledgeable and professional. He explained everything to me in detail and taught me more about my system that should help me in the future. He looked over my whole system after he had fixed the problem, he pointed out that our water heater and furnace venting was installed incorrectly which could have let to carbon monoxide poisoning or worse. Thank you so much for your help and preventing a possibly disaster from occurring!

All Purpose came the same day I called for service on my furnace. Jose was the comfort specialist that I had the privilege of working with today. He explained what was wrong with my furnace and what parts and services were needed to repair my furnace. I would highly recommend doing business with this company!

Everyone we have worked with and been in contact with has been awesome. From the first person who did our inspection, to the crew who installed our new furnace. Office staff was great too. Highly recommend them for your HVAC needs.

We had Jose out to do an AC tune up. We have never had such a great technician. He was kind, thorough, and addressed all of our concerns. He offered clear options to fix our loud compressor and even offered a follow-up from a supervisor if we need any other services. We were blown away. This was a fantastic experience.

All Purpose Heating and Air was very professional and prompt. He arrived earlier to the appointment window, which was great because it was 95 degrees outside and our AC was not working. The technician, Jose, was great, He took his time to explain what was wrong with our AC unit. He did a great job and was extremely pleasant.

I signed up on Angie's List to have someone diagnose a supposed error light on my Rheem furnace. All Purpose was the first to call and had a truck out within 2 hours of the call. Jose came in and troubleshot the problem and was able to explain what he was doing and why in terms that I could understand. I felt he was very knowledgeable about my system and didn't try so sell me something I didn't need. I will definitely recommend All Purpose Heating and Air.

I had Brent from All Purpose Heating and Air come out because I was having a ton of issues with my sprinklers in my side and front lawn. He assessed the issue quickly and gave me a reasonable price to replace my damaged sprinkler system and got it all installed beautifully might I add on the same day. I will be using this company again for all my plumbing and hvac needs. Five star experience i would recommend these professionals to anyone else need in need of service. Thank you All Purpose! 👍. (photos of install below) file:///var/mobile/Library/SMS/Attachments/57/07/07A434B8-A8BA-4C94-92B1-40D563810C0B/IMG_1102.HEIC

Great at the installation part (still consistently late) but after that neigh onto useless. YoU MuST call two different numbers (one Heating & Air, other Plumbing) to get your twice annual "service" visits (took nearly 1.5 years to discover that there are two different numbers to call). Plumbing (once I called the right number) showed up to their appointment on time.
FoRGgeT the Heating & Air side of the business! Consistently never shows to their appointments and you must call 1 to 2 more times before they finally will show. Wanna file a BBB complaint? They won't reply. Ask for one of the owner to call and talk to you....???? They wont bother with that either.
I feel that I got great service for the installation portion, but dO NoT depend on them (at Least Heating & Air) side to honor their ten year commitment to service your equipment. Dealing with them has been a major pain.... so I would not recommend depend on lasting customer appreciation of them after installation.

--------14 Jan 2025
Updating review to even less than one star if possible.
After filing a BBB complaint we were contacted by the company. Were told by the "new manager" (Tom) everyone was fired and he was taking over and trying to build the business and reputation back up. He honored our ten year service (built into cost of new system we bought) checkup and came out (2023). Called in Aug 2024 and was informed by Tom... that he was no longer honoring the ten year service and would come out for $80 bucks.

Highly suggested to not trust this company...

Great experience using AA Purpose Heating and Air, LLC. Technicians were courteous, and very Professional. They had the air conditioner and furnace installed and running in great time. they made sure that we were satisfied before they left. they were careful to make sure everything was cleaned up before leaving.

thanks for a great experience

Scott and Karrie Wilbur

I would and will recommend this company to everyone. They responded to my request for assistance within 5 minutes of me requesting a quote. They were at my home in 3 days and fixed my AC unit. Service Tech, Jose was very professional and thorough and he explained everything that he was doing. 5 stars all the way!!!

We called for a tune-up. Jose came and was very thorough in checking the system. He told us what he had done and showed us what we would need to do for regular maintenance. We ended up getting a cleaning done on our outside air system and couldn't believe the difference it made. Jose was really great to work with. We will definitely use them again.

I have had a very poor experience with All Purpose Heating and Air. I had a new AC unit installed at my home in 2019, they offered an extended 10 year warranty that included them providing air filters and coming to inspect my AC unit and furnace twice a year and draining my water heater at $500. They have not shown up once to the first appointment that i schedule and sometimes have missed the second. They have only provided a couple of air filters that they said they would. I was told i would get an email copy of the warranty agreement and i never received one. The technician today told me that he can't find my warranty agreement on file and he should be charging me for my inspection. I am concerned that they will not uphold their end of the bargain if their is an issue with my AC unit. Seems like their office is linked to two phone numbers and can never seem to get the correct company to talk about scheduling, At the time I had an issue with my AC unit that i really needed fixed quickly and this whole experience has left me feeling cheated.

Replaced my furnace and AC a year and a half ago and it hasn’t worked for more than 3 months at a time then when I call and ask them to come repair it I don’t get responses and they don’t come service it for weeks. It has been 4 weeks since I first reached out about my furnace under warranty and no one has come to fix it. Save your time and money and work with another company. Only good part is plumbing with Brent, he’s always responsive and super helpful.

Had Pete & Larry out to install a new AC & furnace. We live at a higher elevation and our home never had an AC, so a lot of work was needed to get our home outfitted with new technology. I can't begin to express how impressed I was with the quality of work and attention to detail they provide. Not only did they come out within two days of the initial phone call, but they took the time to explain every little detail to me. They were very friendly and reasonably priced. I can't say enough good things about my experience with All Purpose Heating & Air. I rarely review companies, so hopefully you'll consider my review before hiring someone for your job.

I had them install a new pump on my heater and was charged $5000, I’m now being told there was no way possible that that was how much it cost. Then the next year they replaced my air condish for $5000, they installed the incorrect type of air condish that is not compatible with my air handler so it hasn’t worked well ever since. The year after that i had them come out to look at why the air condish wasn’t working and in July it took them abt 2 weeks to finally make it out because they kept missing appts. When i would call it sounded like they had a 12 yr old answering the phones and she would constantly say ‘they are on their way’ or ‘Randy’s going to call you in the next 10 minutes’ only to find out she was just saying that to get me off the phone. After i spoke to Randy he said he never told her he would call me and that he didn’t know he had an appt with me… so apart from just robbing people, they also don’t know how to answer phones or how to handle customer service. Now i am having to get a completely new air condish system and it’s going to cost me abt $10k AGAIN! But this time its with a reputable hvac company. This whole experience has been exhausting and so expensive. They honestly need to be charged with theft and fraud.