HVAC reviews in Sandy, Utah

Steven did a good job. He was punctual and went right to work on all the things he was to service

Good service, patient, focused on quality, tried to do what is best for us.

Helpful service and scheduling personnel. Patient and willing to explain the service needs. Have been a past customer and will continue to use AAA Cooling and Heating for our service needs.

We were MELTING and AAA Cooling and Heating came out SUPER FAST to get the A/C back in working order! Perfect timing and fairly priced to get back to normal here in the office. Thank you!!!

Jesus was on time, efficient & serviced our system well. We have used AAA for many years & recommend them to family and friends frequently.

I few months ago, Jay installed a new 5 ton air conditioning unit for our main floor. It is absolutely amazing at how fast it cools our 3200 square foot main floor. In fact, it was so powerful we cut vents from the main floor ducts into the basement and so it can cool the main floor and basement on very hot days. Previously, if we went on vacation in the summer, we would turn off the A/C and come back to a 90 degree house and the old AC unit would take all night just to bring the house back down to 75 degrees. This new one can bring it down to 70 degress in about an hour. I love it!

Some time ago Jay replaced our main floor Air Conditioner. I remember for years listening to my Dad get frustrated with our old a/c unit. If we left for vacation and turned it off in the summer, we would come back to a 90 degree house and it would take more than a day for the old ac unit to even get down to 75. Then my Dad had Jay replace our old ac unit with a TRANE brand unit and that one can take our 90 degree house down to 70 in about an hour. It's amazing! I'm not sure my Dad would let any other brand in our house again.

Over the past 15 years or so, Jay has replaced both air conditioners and all three furnaces and did an excellent job on everyone of them. I can highly recommend him to anyone!

I felt like we were taken advantage when our AC wasn't working and charged too much. Partly our fault for not checking things ahead of them coming out, but they didn't apply the service call fee to the balance and charged almost $200 for an ac tune-up. Also they don't seem to have a website so I could double check what the tech told us. i won't use them again.

I appreciated that there were some service items that were long overdue that were identified for the furnace, but the technician was able to check out the water heater and flush it as well as a treatment that was needed in the soft water system.

We received fast and friendly service. Came the same day I called and fixed the same day.

Jay and crew designed and built my heating unit in my cabin 4 years ago. It was a very difficult install as it was in the attic. They finished on time and under budget. You can't ask for more and the system works great! I would recommend him and I would use him again.

I got mixed messages from AAA. December 2015 a tech came in to fulfill a prepaid PM and told my wife that if he fixed some things that we could expect another 4 years life out of our furnace. 9 months later we got our 2nd prepaid PM visit and the guy told us that the furnace was in bad shape and that he wouldn't put a penny into it. I'm unhappy that the one guy pushed expensive repairs. Now it's time to replace the furnace, and it's unlikely that AAA will get this job.

Prior to this, I had a few good experiences with minor repairs, hence the average 3 star rating.

Unfortunately had a bad experience. What was supposed to be a day and a half basic installation of air conditioning turned into 4 long days with three return trips to fix things left undone or done wrong. I like the owner, seemed knowledgeable and nice but at the end of the day, the service level provided was not what was promised. Aside from the last visit, every time they were here I felt like they were in a hurry to leave and I was an after thought to their other customers, even though I was purchasing a higher end system. The only thing that happened timely was the effort to collect the payment.

The remedy to the poor service was a free first service and air filter.

Came to do regular check up, said it would cost $50+ to do humidifier maintenance. I asked how often that needs to be done, he said once a year. I said we’ve only had the new furnace 6 months. Then he said no charge. He should have known that. If you want great reviews don’t try to nickel a dime customers.

Had Kevin come out to our place of business to service and prep us for summer A/C use! Kevin went above and beyond to make sure that we were completely ready for the HEAT that is sure to come!!! Thank you Kevin!!

6/30/22: Requested Stephen Crain because we trust him and he and company always takes good care of my mom's HVAC system. Came on time for seasonal check and all OK except condensation pump not turning off when reservoir empty. Because mom is 97 and on limited budget and the new pump has plug and requires outlet, Stephen sold us Part-only for my electronic tech brother-in- law to install later and save her installation cost.
7/20/22: Later after Stephen and I left, my mom complained that AC wasn't cooling. She called AAA back and Spencer Phillips showed up the next day and determined that the existing condensation pump occasionally would shut down condensing unit. He cleaned out the reservoir, float, outlet hose check valve and restored unit and AC to working order. Later he called me and specifically explained all that he did. Thanks Spencer for the unique resolve and detailed explanation.
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9/4/22: Emergency Sunday call for AC not working due to old condenser pump down again. Stephen Crain came out on time to wire in new condenser pump and had my elderly mom back up and running. Thanks again Steve.
3/13/23: Spring AC & Furnace check by Stephen. All Ok.
6/20/25: Requested Steven Crain to come and do 1st routine AC check. We purchased a 2-year 4-visit package. 3 to go.

James came out and did a great job. Finding out that my fireplace was not vented at all was very dangerous. We had other companies come out and they did not catch it. We would highly recommend them for your heating and air.

Another Update 8/6/25: The 5 stars continue. I had AAA install a new AC unit I'm very happy with the service it took 2 days to install just as Erick told me it would. A couple weeks later Erick came by to check the install there were a few corrections needed which were done in a timely fashion.AAA was my 1st call to do the install I want to mention Spencer & Ronald I appreciate the work they did.
Update 9/16/22 still happy with the service received Levi was able to come early for the check up service on my furnace. Very professional Thank you Levi 4/8/22 I'm very happy with today's service. James able to come early before the scheduled appointment. The James was very professional. He discovered a safety issue I was unaware of and able to correct the issue at the same time he worked on my furnace. I am grateful he found it. I would not hesitate to contact them for service again. Thank you James

James did an excellent job analyzing the situation and then solving the issue with my furnace. So grateful for the quick response and courteous service. Thank you!

AAA Cooling has done a great job updating my furnace and AC - again! I used them 15yrs ago at a previous home. Their quality and pricing is 2nd to none. The installers are friendly and professional. Steven, has been out a couple times to check the install, and today for a “check-up”. He’s very good at explaining what he’s doing, does it quickly, and makes sure everything is running properly. Highly recommend them for any heating & cooling needs!