Reviews of local pros in Smithfield, Utah

Had a water heater go bad. Canyon (tech Landon) showed up within hours of the call and did a great job. He was very pleasant to work with. They were very close to the estimated price even with an added feature. We are very pleased with the service. Barry (Newton, Utah)

Canyon Plumbing has done a great job and were responsive to or timelines as we remodeled a house. I appreciated their suggestions and expertise as we moved plumbing, dealt with old valves, and even helped my hubby in very short notice deal with a sprinkler "leak." Strongly recommend!!

I was very unhappy. The toilet was continuously running. They sent a young technician out to inspect the toilet. He said to replace the toilet would cost 1000.00 and to replace just the parts (pressure valve, flapper etc) would be 1300.00. He also suggested the floor under the toilet would have to be replaced as well. He continually reminded me about his professional opinion and his extensive knowledge about these matters. Well, here is my professional opinion. This young boy needs to check out the cost of a toilet and a reasonable cost of install it. The company needs to seriously re-evaluate their pricing schedule. I certainly will not use this company for any of their services and would suggest others get second bids on any work before they use them either.

Quick to respond to evaluate the situation. Price was included in bill. Showed up the next day. Removed old plumbing, replaced with better p trap configuration. Tub drain works like a charm. Had to work with limited space and was done in less than 4 hours. Very knowledgeable employee. Definitely recommend for any future projects thanks

We hired Canyon Plumbing for a serious sewer backup issue in our basement — toilet bubbling, tub filling, and the floor drain overflowing. They diagnosed a cracked section of main line and quoted $3,000–$4,000, with a note that pricing could change. We understood that and agreed.

The first repair ended up costing $6,000, which we accepted. Then we were told the line to the city tap was completely plugged and needed to be hydro-jetted by another company. After that, they ran a camera and said there were “bellies” in another 60–65 feet of pipe that needed replacement. We trusted their expertise and approved the work.

At this point we were $14,500 in.

Only after all of this, they ran more cameras and told us the grade (slope) of the line is too low and that the system still won’t drain correctly. Now we’re being told we either need:

• Another $14,000+ in excavation to redo the line toward the city
OR
• Install a sewage ejector pump system inside the house

Our concern is simple:

Why was the grade/slope issue not identified at the beginning, before thousands of dollars of repairs were approved? Slope is a fundamental part of sewer line function. It’s hard to understand how multiple camera inspections and major pipe replacement happened without this being clearly identified upfront.

We feel like we kept approving work based on the belief that each step was solving the problem, only to be told later that a more serious underlying issue still exists. The communication about long-term viability and total scope of repair did not feel clear or complete.

The technicians were polite, but from a homeowner standpoint this has felt like a constantly expanding project with major new costs discovered after each phase.

We recommend anyone using this company request a full system evaluation, including grade/slope verification, before approving large repairs.

Chandler was absolutely the best guy who fixed our plumbing issues!! He was educated, skilled and prompt! If he didn’t know exactly what the best fix was, he researched and found out. He was honest with what it cost and how much time it would take. I really really appreciate Lex (at the office) and Chandler, they came through when we really needed help! Thank you so much!!

Found Canyon Plumbing through a Google search. Was pleased that they were located within Cache Valley where I live. Placed a call at 9:50 this morning and they had availability that same day within a two-hour window which was great! I had a leak under my kitchen sink coming through my disposal. When the plumber, Chris, arrived during that window, he assessed the problem quickly and gave me a couple of different options for repair and estimated price for each. I ended up replacing my disposal which he had on hand and repairs were done within the hour. He was very professional, kept the area clean and wore booties over his shoes. Was easy to communicate with and explanations were clear. I would definitely call them again!

My experience with Canyon was awesome. I called about a half hour before closing and Callie was so sweet and helpful. She told me she would get ahold of Steve to see if he could stop by and take a look at my heater. She called me back within 5 minutes and said he was on his way. When Steve arrived he introduced himself and went to work looking at my furnace and determining the problem to be the snow on top of my roof was causing it to not get enough oxygen. He climbed up on the roof and cleared away the snow and got it running again. He was very kind and took pictures and recommended that I get the exhaust and intake termination replaced and explained why. He later sent an estimate of the work that needs to be done to ensure heater runs properly. I was impressed with the professional way both Steve and Callie treated me throughout the whole experience. I am looking forward to working with them both again. Thank you so much!
K Bowen
Logan Ut