Constraction reviews in West Jordan, Utah

They were contracted by my city to install fiber lines. They moved my irrigation equipment without my knowledge. I found pieces of the box and could not find the box itself so I assumed it had been destroyed and buried. I called them to come back out and at least find the lines for me. They refused. They claimed it wasn't their problem and that they had video. I asked them to send me the video to prove it and they refused. When I called back multiple times to get an answer, they either would hang up on me once I said my name or refuse to answer at all. This was the most unprofessional experience I have had with a contractor. If you value your property and time, try to find someone else. I had to get the city engineer on the phone to get this fixed.

I’m shocked this company is even licensed. They installed the wiring incorrectly, which almost led to an electrical fire in our home. When we tried to reach them, they stopped answering calls some women by the courtney keep hunging up . This isn’t just bad service — it’s dangerous. Stay away.

In May 2025 this company installed fiber optic in my neighborhood for Yellowstone Fiber. They damaged my sprinkler system. I reported it, but they were unresponsive to make the repairs, so I had my local sprinkler maintenance company make the repairs. I submitted the invoice for reimbursement but it was denied. That's $380 I'm not getting back.

In response to Bart Jackson's reply: I received emails claiming that your staff called and left phone messages for me several times. I never received a single phone message. Not one. And that was what I told your staff when replying to those emails. At 7:36am on June 9th I received an email from Carson stating that he would be at my house in "about 2 hours" to look at it. I was already at work when that email was sent. I can't just run home for your convenience. Nobody ever tried to schedule a meeting with me. Carson said they looked at my yard and found no problem. How are you going to see a problem without testing the system? All of the breaks were where you dug holes as evidenced by the disturbed sod. Two of the breaks were right where your buried your green access box in my yard.

These contractors left a trailer detached and parked directly in front of my house all weekend. I tried calling on Friday at 4:00 but I guess they take off early on Fridays. No respect for public streets or the effect their illegal equipment storage has on the residents where they are working.

Whoever is in charge of traffic operations up big cottonwood canyon is doing a poor job. Waited over 45 minutes and watched 5 cars leave the canyon, 3 of which were employees. When finally sent up, passed almost no work at all. Awful operational set up.

I would give no stars if possible. This crew has been surrounding our neighborhood for over a month. They have completely blocked my driveway multiple times, parked in front of our mailboxes repeatedly, even after contacting the manager that they cannot do that (USPS will not deliver anything, including packages to our homes if mailbox access is blocked) The crew are unbelievable rude and leave messes all over(only to be cleaned up after I once again contact the manager, including lunch mess, cigarette butts, broken glass, chewing gum, garbage bags). They stand around in the middle of the road so you cannot even enter your own neighborhood. (No, they do not move and they glare at you for daring to enter their "work zone", even though it's your home they are blocking.) They have torn up yards, park strips, and have killed multiple plants. And if you ask any questions, they are condescending and disrespectful. Never once have they knocked on the door to ask if it's ok to be in my yard, to block my driveway, block access to my home, etc. I have young plants in my park strip that are now dead because they tore them out and left them exposed. No one will give me an answer as to when it will be done, including repair of the sprinkling system pipes they tore up. Not to mention the pathetic way they "cover" the deep holes they leave. Thank goodness I don't have young children who could easily fit though the "barrier" to the deep hole. And the NOISE! For more than a month the incessant noise from the workers and the machinery and there is no end in sight.

Like others I would leave zero stars if it was an option. Where to start. These folks are burying conduit in our neighborhood to move the electric service underground. Which will be great once completed.

In the meantime these folks failed to get an initial survey of the lots in our neighborhood to understand where the easements and right of ways were before they began digging in June. Almost immediately they not only severed the water main and 2 water service lines to homes. Within a day or two they then dug directly across a neighbor's empty lot some 30-40' out of the easement because they have no clue where the property lines are.

There's a huge uproar from the residents, the mayor gets involved, Sturgeon electric and Rocky Mountain Power get complaints and finally B. Jackson pays to survey where they should be digging. Who in their right mind thought you could bury conduit in a neighborhood without knowing where it was legal?

Even now once they've had survey stakes to work within they've screwed up. They've severed the water main 3 more times, severed 1 more water service to a home. They continually block roads in the neighborhood leaving residents a new maze of equipment and tranches to navigate to come and go every day. They've left trash all over. They've filled in the culverts that drain water off the road. They've flattened berms that were used to divert water off the road. They failed to bolt down drain grates after they moved them causing the grates to go flying out from underneath cars when folks drove over. That only took 3 reminders for them to repair tho so that was a win?

But best of all when they are required to work within a 10' easement on the side or back of a property the destruction to property is 16' wide. They've taken out mature trees, flowers, shrubs, grasses, bushes which they've refused to replace or repair as mandated by law. Their project manager had the gall to say she pushed to even have grass seed spread at some point when they didn't have to do a thing. So they destroy our vegetation then potentially threaten to bring in some non-native seed and maybe something grows back.

B. Jackson got in way over their head on this job and we are the ones paying for it. They are a clown show in safety vests on a good day.

EDIT: In response the the owner's reply. No trees have been replanted, no seeding has occurred and dumping gravel on a road does not make it better than we had it. I've added your project manager's texts to the photo gallery where she states that B Jackson would replace trees before they commenced work, then once the destruction was done that B Jackson would not replace them at her bosses direction! I invite the owner to leave the office and get eyes and ears on what his staff are really doing in the field.

Google (54-3-27. Public utility easement.) Review subsection 2b.

Jackson Infrastructure Services did an outstanding job on our utilities project—professional, on time, and top-quality work. Their team (Mel & Tiffany) made everything smooth and stress-free. If you need reliable infrastructure partners in the Rockies or beyond, go with Jackson. Highly recommend!