All reviews for Thomas Brothers Heating & AC Contractor

thomas brothers heating & ac contractor is a wonderful company to work with. they put in a new ac unit for me a couple of summers ago and were very prompt and professional. they made sure the new system was running perfectly and even checked back later to make sure everything was still good. i called again recently during a really hot spell because i thought my ac had stopped working. they came out the same day to help me. it turned out the unit was fine; i had just pressed the wrong button on my digital thermostat by mistake. wesley, the technician, was very polite and didn’t get upset at all about my mix-up. he explained what i'd done, showed me how to fix it, and didn’t even charge me, though he could have. for all your ac repair needs, these guys are the best!

My wife and I chose to install a split unit HVAC system in our home. After thorough research, we settled on a Mitsubishi split system. We contacted a couple of diamond dealers, and what stood out to us was that one of them offered an extra warranty on their labor. Right from the start, we were able to connect with a representative who promptly addressed all our questions. The installation team was fantastic as well; they laid down drop cloths to keep our floors clean and were very helpful in discussing the best placement for our needs. After the installation was complete, they guided me through the basic functions of the system. I would definitely recommend their services to others.

I've previously engaged the services of Thomas Brothers Heating & AC Contractor and recently had them replace a package unit. Having spent two decades in the heating and air building maintenance field, I can confidently say that their team, including Richard, Jesse, and Caleb, are prompt, efficient, and knowledgeable. Their friendly demeanor is just the cherry on top. I'm quite pleased with my new unit and the installation process, which was carried out smoothly and efficiently. The equipment they used is top-notch. However, the thermostat they installed was a bit of a letdown. They replaced my fully programmable digital thermostat with a basic one, without automatic changeover. Switching between heating and cooling during significant temperature changes, especially during spring or fall, is quite inconvenient. I wish I had asked about the thermostat they were planning to install beforehand. On their part, they could have inquired about my preference and explained more about their choice of thermostat. They seemingly viewed my old thermostat as inferior to the one they installed, but I felt otherwise. In spite of this, I believe their mechanical services are among the best in West Jordan and I wouldn't hesitate to recommend them for any AC repair or installation. During my career in maintenance, I was particularly adept at wiring and controls. In this area, I think they could improve their recognition of older equipment's capabilities. Though the thermostat they replaced was over 15 years old and no longer in production, it was one of the first fully programmable digital models. I ended up ordering a new thermostat with the features I wanted, which could be easily plugged into the base of the one they installed. Following my order, I received a call from Thomas Brothers Heating & AC Contractor. After a brief check, they agreed to install my preferred thermostat that afternoon. Their customer service and commitment to meeting customer needs are second to none. I was able to cancel my other thermostat order, saving me from additional expenses. Their willingness to rectify the situation left a lasting, positive impression.

I've had quite the ordeal with previous companies in West Jordan, either being stood up or being charged exorbitantly only for my heater to malfunction the following day. However, this was not the case with Thomas Brothers Heating & AC Contractor. I reached out to them, explaining my situation and they were instantly understanding. Being a first-time homeowner, they patiently tried to walk me through potential issues over the phone. When we couldn't resolve it verbally, Caleb was at my doorstep within two hours, and had my heater up and running after a 3-week hiatus. Truly good people delivering excellent heater repair service.

When you contract a company for heater repair service and the outcome is top-notch, it deserves some praise. My initial interaction was with Wesley from the team, who was really approachable and gave me all the information I needed to schedule a heater repair service in west Jordan. Jesse reached out to me promptly as scheduled to let me know he was en route. Jesse and Luke explained to me and my partner what they'd be doing, guiding us through the house and into the heater area. We reside in a farm-like area and had a previous occupant who was quite messy, so to say, Jesse and Luke had a challenging task ahead. But they both maintained positive attitudes and didn't seem like they wanted to be elsewhere. i can't express how pleased i am with the work the guys did and how much fresher the house smells. It's really fantastic to see before and after pictures. A big thank you to the team for a job well done.

This morning, Wesley from Thomas Brothers Heating & AC Contractor arrived to repair my heater, and without a doubt, it was the absolute best heater repair service I've ever experienced! The quality of service was worth every single cent! Wesley attentively listened to the issues I was having with my heating system and understood all the efforts I've made in trying to revive this old beast of a unit. I can confidently say, if you need your heater repaired, you absolutely need to reach out to these guys! Wesley diagnosed the issue and fixed it within 2 hours! I've been struggling for months to get my heater working properly again, and he managed to fix it without having to replace the entire unit! I don't give such high praise lightly! Every heater repair service should aspire to be like these guys! If you need work done, reach out to them, you will not be disappointed! I'm going out of my way to recommend them to all my neighbors and would happily fill their schedule because they provide honest, thorough, and spectacular service! I can't thank Wesley enough for actually fixing my unit! They are saved in my phone and I'm never contacting anyone else again for heater repair service! Even if I move, I'll gladly pay extra for them to travel to me! That's how impressed I am with their level of service!

We've all heard salespeople talk about their company, only to be let down by the technicians who come to do the work. However, the team from Thomas Brothers Heating & AC Contractor exceeded my expectations! They installed small units in two one-bedroom apartments, and my tenant, who is usually hard to please, was very impressed with the whole experience. Their business model is impressive, the technicians are skilled, and the sales process was seamless. Both my tenant and I couldn't be happier with the results. It's also a big plus that the company has in-house technicians who are well-trained for service. Having both installation and service teams working together is a great sign of quality. I understand a bit about both areas, and it's clear they have the right skills. Definitely a 5 out of 5!

After purchasing our home, our heater broke down just two days later. We reached out to Thomas Brothers Heating & AC Contractor, who were prompt in responding and inspecting our issue. They provided us an unbeatable quote and had our heating system up and running in no time! The staff, including Caleb who handled our installation, were incredibly helpful and professional. Recently, we faced a problem when lightning struck our home, causing issues with our heater. We immediately called the company and Wesley was there on a Friday evening to help us out. It turned out our thermostat was affected by the strike. Wesley temporarily fixed it for us and arranged for a new one to be ordered. The team at Thomas Brothers Heating & AC Contractor, including the ever-helpful Jesse, are always ready to steer you in the right direction. I would heartily recommend their services to anyone in need of heater repair. It is truly a delight to work with such dedicated and genuine individuals, especially during challenging situations.

I had an excellent experience with my recent heater repair service. Despite having a relatively new unit, I encountered issues with cold air flow. Upon sending a request for assistance, I received both an email and a text within half an hour. Even during a time of high demand, I never felt rushed or as if they were eager to move onto the next job. Richard, a member of the team, attended to my needs. His service was far from disappointing. He walked me through each step of the process, explaining what he was looking at, answering my queries, and even assisting in planning future improvements. Richard went above and beyond by allowing and encouraging me to observe his work closely! The pricing was very reasonable. What really stood out to me was the emphasis this service put on building a relationship with their customers. They ensured that I understood my heating equipment and how to maintain it. Plus, their friendly demeanor was a breath of fresh air! I will definitely be keeping them on speed dial for regular maintenance, emergency repairs, and upgrades in West Jordan. I highly recommend this heater repair service!

Our furnace stopped working unexpectedly, and I thought I would have to wait a while for someone to come and check it out. However, Richard arrived just two hours later to assess the situation and then installed a brand new furnace the very next day! I was truly impressed with the service throughout the entire process. I was provided with three furnace options to choose from, which saved me from spending hours on my own research. Richard was also very responsive and happy to answer all my questions quickly. We have relied on this company for the past 10 years and will continue to do so in the future. I always recommend them to friends, and they consistently share positive feedback. It's reassuring to know we are in good hands.

We feel incredibly lucky to have discovered Jesse and the team at Thomas Brothers Heating & AC Contractor for our furnace repair needs. We were introduced to this company through our real estate agent when we purchased an older house that turned out to need significant heating system overhauls. The existing furnace was continuously running but was not warming the house adequately, resulting in sky-high energy bills. Following Jesse's advice, we replaced the heat exchangers and blowers, installed smart thermostats, and redesigned and replaced inefficient ductwork. Every part of this job was executed perfectly. Even on the chilliest days, our house has remained comfortably warm. Thanks to the smart thermostats, I can report that the run time on the system has been reduced from 23 hours per day to just 15 hours, a decrease of 33%, on the coldest days. We have found Thomas Brothers Heating & AC Contractor to be reliable and delightful to collaborate with. Their prices are fair and their work is second to none. Their service is simply unbeatable. We were very fortunate to have found them for our furnace repair needs.

A week before the holidays, I noticed my heater wasn't turning on. I called for HVAC service on a Sunday morning, and a technician arrived promptly to check my furnace. Caleb did a thorough inspection and discovered cracks in the heat exchanger and a broken relay switch. I’m so glad he found those issues before they could cause any problems like carbon monoxide leaks. That same day, another team member came out to go over different furnace options with me and made everything simple to understand. The next day, we had our new, energy-efficient furnace installed, complete with a humidifier. I also upgraded to a Wi-Fi thermostat, which I highly recommend. Caleb and the crew worked quickly, kept everything clean, and were very respectful and efficient. After the installation, Caleb explained all the settings and how to use the new system. I highly recommend their HVAC services.

We discovered Jesse through a social media group when we purchased our first property. What I truly appreciate is that he takes the time to personally attend each AC repair call. Jesse has an exceptional memory and always recalls our previous conversations! I never feel pressured into making decisions I'm not prepared for. Jesse treats us like family, and his advice always leaves us feeling secure. He's simple to keep in touch with, through text or email. We recently moved into a new home and Jesse, along with his father Wesley, installed two new AC systems and a furnace. His pricing is incredibly reasonable. I would recommend their AC repair services to anyone!

richard and jesse showed up right on time to help me move my thermostat as part of some furnace repair work at my home in west jordan. they were very friendly and really knew their way around heating systems. i liked how they explained what they were doing and even checked my furnace to make sure everything was working just right. they took their time testing things and made sure the heat was coming on before they left. the price felt very reasonable for the quality and effort they put in. i'll definitely reach out again if i need more furnace help.

Here’s your revised review, following all your requirements: I needed my heater repaired and was first told the part would cost $400, plus $268 for labor, and I had already paid $190 for the initial diagnosis. The part arrived and they said it could be installed the next day after noon. I called back to say I was ready, since really cold weather was coming up and I needed heat for my family and pets. The total was going to be $868. But Caleb from Thomas Brothers Heating & AC Contractor got in touch right away, answered my calls, and made sure everything was handled quickly. He diagnosed my furnace, had the right part, and fixed it for just $300, all in under an hour. I’m really happy with the service and would recommend them to anyone needing heater repair.

I recently had my old furnace repaired, and I couldn't be happier with the HVAC service I received. The whole process of fixing my furnace was outstanding, and I would definitely recommend them to anyone needing similar services. From the first consultation to the final repair, the team showed great professionalism, efficiency, and expertise. They offered a clear and detailed estimate, taking the time to explain different options and helping me pick the best solution for my situation. Luke and his crew were on time, respectful of my home, and worked hard to ensure everything was working perfectly. Overall, I am very satisfied with the service provided. Their attention to detail, commitment to customer satisfaction, and the quality of their work are truly impressive. I have no doubts in recommending Thomas Brothers Heating & AC Contractor to anyone needing HVAC services.

Thomas Brothers Heating & AC Contractor installed a central air conditioning system and a new furnace for us. The installation was completed in just four hours, and they did a fantastic job cleaning up after the work. We really appreciated the Sales Associate's easy-going sales approach. We're very pleased with the choices he guided us through and the overall cost. We also had them re-wire a bedroom in our fully remodeled home, and their estimate was quite reasonable. Throughout the project, we faced some challenges due to our older home, but Luke, the Master Electrician, showed impressive problem-solving skills and had a great memory for all the project details. He provided outstanding customer service. I highly recommend their services.

I had an excellent experience with the service and the team, especially Wesley, who was one of the best I've encountered in heater repair over the years. I’d love for him to continue handling my maintenance for both the air conditioning and furnace. His personable approach really stands out to me, which I appreciate. The office staff is also fantastic; they are always helpful and easy to communicate with. Wesley mentioned the membership protection plan, which I decided to sign up for. I chose this company years ago because they were one of the top options I considered. Another representative reached out to me, and after discussing the details, I was sold on their services. They even had my new units installed quickly, which was impressive. It's great to support a locally owned business that truly cares about its customers.

Definitely five stars! We had an issue with our furnace during a cold spell in West Jordan, and Wesley and Luke were able to come out the same day. They arrived on time, were friendly, and really knew their HVAC systems. They quickly found the problem, got the part we needed, and made the repair. They also took the time to explain what was wrong and how they fixed it. Before leaving, they made sure our whole heating system was working properly and checked the vents throughout the house. They were very honest, and I never felt like they were taking advantage of us. I highly recommend them and will be calling them for any future heating or air conditioning needs.

Three years ago we had our old furnace replaced with a new system at our home in West Jordan. This past week, our furnace stopped producing heat, so we called for repair service. Even though it was a very busy week with freezing temperatures, they managed to send a technician, Richard, to our house within two days. The part that needed to be replaced was expensive, but thankfully it was fully covered under warranty. There was a slight delay since the part had to be shipped from out of state, but by Friday morning the new circulating pump was installed and our heat was working again. The next day, the furnace stopped working once more. Even though it was Saturday and the office was closed, I left an emergency message and got a call back within 15 minutes. Since the technician was far away, the service coordinator got in touch with the owner, who personally called me and came out to my house within the hour. He found that a control board was damaged, likely from a power surge. This part was also covered under the warranty, but the local distributor was closed. The owner made several calls and was able to get the warehouse opened so he could pick up the part and finish the repair that same day. The team has always been professional, fair, and truly cares about their customers. I highly recommend them for any furnace repair or heating needs!

I needed help with my old furnace, so I reached out to have it replaced with a newer, more efficient model. The team was really great at communicating and gave me a quote that fit my needs and budget. Jesse, the technician who came out, was very knowledgeable and skilled with the furnace installation, even though it was a bit more complex than usual. He was friendly and easy to talk to. After finishing the installation, I asked if the drain line could be rerouted to give us more space, and Jesse made it look even better and more spacious. The area looks great now. The team was very professional and helpful from start to finish. Great job!