All reviews for Select Comfort Systems

This is the best company, I give their names to anyone looking for HVAC in Utah, and I wouldn’t trust anyone else with our system . There’s never any pressure, no upselling parts or systems that aren’t needed.

When our 90 year old boiler finally died, we decided to replace our whole HVAC system, including installing duct work. This is one of the best customer service experiences we’ve ever had. Don and his crew were efficient, worked quickly, and cleaned up after themselves every day. What I really appreciated was how well they communicated, letting me know how and when things were going to be done, and making sure we understood how to get the most out of the new system we had installed.

We have been using Select Comfort for years. The biggest reasons are first their honesty. I was tired of using the big companies and watching them nickel and dime me for unnecessary repairs. Recall being told I needed to change out my AC. Called Select Comfort and learned I only needed Freon and that the old type was still available. Second, they charge a fair price and have done a great job of fixing or maintaining my equipment. Recommend them without hesitation!

Was away from the house for a couple of days, get home and the boiler’s not working. The house is very cold heading towards freezing and the potential for broken water pipes-I need the boiler fixed fast. Call one of the top 3 plumbing names in SLC. They assure me that once they replace a check valve ($2200) we’ll be good to go. 3-4 hours later they tell me that didn’t do it and I’ll need to replace the boiler ($15,000). At this point I call Holden. It’s after hours (6:00 PM) but he’s happy to swing by. He comes prepared, has everything he’ll need on his 4wheel drive truck, and gets to my house when he says he’ll be there. He examines the boiler and shares some specifics about the brand and that he is familiar with it as he is surveying the radiant heat plumbing architecture. He does a few tests and then claims to know what the problem is. It’s an internal plug issue. It took Holden 15 minutes to debug what a much bigger company couldn’t do after 4 hours of nut scratching. Their solution? A new $15,000 boiler. Holden’s solution? Let me work the problem and charge a fair price for my time. $200! Done.
You may have a bigger problem than I had but Holden is honest, fair, and doesn’t try to screw anyone. In today’s business climate that’s a rare find. I am honored to share my experience and give my highest recommendation for Select Comfort Systems and Holden who owns the business, to fairly and promptly address your plumbing issues.

Honest company, precise and quick with the repair. They were thorough, gave me my options and the price before fixing my AC. The only issue I had was they added a "diagnostic" fee for figuring out the problem at 89.00... Which only took 10-15 minutes...Then charged the labor it took to fix it on top of that. I think if they're fixing something and charging for labor I shouldn't get a separate fee for them to diagnose the problem. But that was my only issue!

Select Comfort was very good to me. Very low bid and prompt the day they were install. Installers worked with me to do things the way I liked and I was comfortable with. One day total for new furnace and central air system. They supplied me with all the papers I needed for all the rebates.
Thank you Rick and company.

G. Henwood

I had some serious issues with the initial service from Select Comfort but the owner, Rick, stepped up and worked with us to make it right. We chalked it up to bad communication and got to a solution that works for everyone. Rick and his team brought a good attitude and got the problems solved with creativity.

I understand that select comfort has had a experiences with my landlord that were not so pleasant, but this was no excuse for the receptionist to treat me the way she did. Tanya seems to overstep her role as a front desk personnel and can get quite pushy with a customer. 1) she didn't schedule our first appointment because she assumed we wouldn't pay the $72 charge 2) I rescheduled for the following day at noon, I got a phone call at 8:30 the morning of from Tanya telling me that a technician would be at my house in a few minutes. I scheduled my day around this noon appt and 8:30 was an unrealistic time for me, but she told me that there was nothing that could be done and that was the only time that the tech could get out to me. After arguing back and forth she finally sided with the customer and allowed me to have the noon appt like I had scheduled the day before. Jeremy our technician was great and had our ac working in a Jiffy! I give his service a 10