All reviews for Thomas Brothers

On a hot weekend morning, we found that our heater was malfunctioning right before a planned gathering. I reached out for help immediately and Joe, alongside another technician, arrived in under two hours. Regrettably, our nearly two-decade old system was beyond repair. However, the team didn't leave us high and dry. They returned in about half an hour with two portable heaters to help us through the weekend and ensure our event went off without a hitch! Then, first thing on the following workday, Russell, Arthur and another technician showed up to install a brand new heater. The customer service by the entire crew in West Valley City was remarkable.

Our initial experience with the furnace repair was not as expected due to some errors made by the first technician. However, the second technician who came from Thomas Brothers Heating & Air Conditioning displayed superior skill and rectified the issues quite efficiently. Upon expressing our dissatisfaction with the initial service, the manager was understanding and remedied the situation by issuing us a refund and dispatching a more accomplished technician, Russell, to rectify the issues. While we were initially frustrated, we appreciate that our feedback was taken into account and corrective measures were put in place. There was also an issue with the pricing of the capacitor, which seemed too high, but it was resolved with a refund due to the initial poor service. Subsequently, we encountered an issue with a noisy fan motor that seemed on the verge of breaking down. After contacting Thomas Brothers Heating & Air Conditioning, Damon, another proficient technician, arrived the following day and temporarily installed a new motor. His expertise was quite apparent. Considering the age of our unit, we decided it would be wiser to invest in a new air conditioning system rather than continue with repairs. We were not charged for the temporary fan motor as we decided to purchase a new AC and furnace. We were grateful for the discounted quotation and the financing options provided. We did wish for a same-day response as the heat without the AC was quite intense, but we understood that our call was made after working hours. Despite this, the overall experience was satisfactory and we appreciate the steps taken to rectify the initial hiccups.

Manuel and his hvac crew deliver top-notch service. They're incredibly responsive, willing to patiently answer my numerous inquiries, without any high-pressure sales tactics, and provide clear explanations of all available options. Taylor, Russell, and the rest of the hvac crew set up our new furnace, AC, humidifier, air filter, and air cleaner in our West Valley City home. They arrived promptly, conducted themselves professionally, were polite, and cleaned up thoroughly after finishing the job. Manuel even followed up the next day to ensure we were happy with their work, and let us know he'd be back when the seasons change to check we're still satisfied with our new AC. this crew comes highly recommended.

my furnace stopped working on the first cold day of the season. i contacted a few companies, and one said it would take over a week just to check it out, while another couldn't send anyone for a day or two. then i called thomas brothers heating & air conditioning, and they assured me they would come out the same day. they arrived within the hour! i needed a new furnace and was a bit anxious about the cost and the installation time. thankfully, i didn't have to worry about either. the price was fantastic, and their friendly, professional installers came to my home the very next day. now, my house is warm, and i still have some cash in my pocket. so, a big shout out to thomas brothers heating & air conditioning!

Arthur and Russell just swapped out my old oil heater for a new gas one. They were punctual and displayed great professionalism throughout their time here. The support staff was incredibly helpful and guided me smoothly through the process. The work was completed in no time and the outcome was aesthetically pleasing. I felt that I was treated with the same care and respect that they would give their own family. I was fully informed about the entire process and what to anticipate. The price was superb and certainly competitive based on the multiple quotes I received from other businesses. I would highly recommend these guys to anyone in need of heater repair work and I am confident I will be reaching out to them for future projects.

i recently bought a house in west valley city and wanted my furnace checked, so i contacted a local heater repair service. emmanuel called ahead to let me know the technician would arrive earlier than expected, which i really appreciated. the technician, arthur, was very professional, friendly, and took the time to explain everything clearly. he cleaned my furnace filter and gave me helpful advice for future maintenance. the price was exactly what i was told on the phone, so there were no surprises. arthur finished the job in about an hour. i’ll definitely use them again for any heater repair needs and recommend them to others.

After getting several estimates for HVAC installation, I chose Thomas Brothers Heating & Air Conditioning. Their quote was very fair, especially with the 10-year parts and labor warranty that I didn’t find elsewhere. They provide 24-hour service and were quick to install the unit. Unlike most other companies, they actually returned my calls. The team was punctual, hardworking, and very knowledgeable, making sure to keep our home tidy throughout the process. This was a complete installation of the A/C system along with heating, wiring, and ductwork in the attic. The system is made in West Valley City, which is a nice bonus. I’m really glad I chose them after spending months looking for a company that showed genuine interest. I highly recommend their services.

When my air conditioning system stopped working recently, I managed to contact a reputable HVAC company for assistance. Arthur from the team came over to inspect my AC system. He was able to diagnose the problem quickly and carried out the necessary repairs within an hour. Unlike some other businesses that might pressure you into getting an entire new system or scare you with exorbitant costs for minor repairs, this company was straightforward and honest. Now, my AC system is back up and running, providing cool air as it should. If you need any AC repairs, don't hesitate to reach out to them. They offer speedy and reasonably priced services. A big thanks to them!

super professional and skilled ac installation. damon, emmanuel, and taylor did a great job. they installed three mini-split ac units in our old house in west valley city. the team worked hard, even going into the crawl space to run pipes where needed. their work was very neat and clean. they turned our noisy old window units into a super quiet and comfortable home, and now every room is cool and usable. they also came back to fix a few duct covers that were damaged by falling branches. thomas brothers heating & air conditioning is excellent to work with. we got a lot of wild ac quotes, but this company was by far the best. will definitely call them again.

A few years ago, we had our HVAC unit installed in our home, and since then, we've needed some follow-up service appointments for heater repairs and troubleshooting. While it's normal to encounter minor issues, I’ve been really happy with the service. First, the owner was quick to step in and address our concerns when we faced initial problems, proving that he truly values his customers and is reliable. Secondly, I want to give a big shoutout to their technician, Joe, who is very knowledgeable. He kept us updated on the progress while working on our heater, and it was a pleasure to have him assist us. Overall, I’m pleased with the service we received!

Oh boy, where to begin. I had an issue with my two-decade-old air conditioning and furnace unit a couple of years back. I reached out to a certain HVAC service company. Russell quoted me a very affordable price and since he came highly recommended by my neighbor, I gave him the green light to proceed with the task. He completed all the necessary work while keeping me updated as I was at my job during the installation process. He also cleaned up after himself and left me with a perfectly functioning, brand new furnace and air conditioning system. Fast forward to the present, I noticed a whistling sound coming from the furnace while the air conditioning was operating. I called Russell and he swiftly identified and fixed the issue, and didn't even charge me for it, even after two years! Absolutely top-notch service. Thanks, Russell.

After a tough night in the heat, I realized there was an issue with our heater after work, but it was too late to get anyone to look at it. I reached out to Thomas Brothers Heating & Air Conditioning. They informed me that someone could come over in about 30 minutes, but it was only around 15! Damon and his trainee asked a few questions and quickly identified the problem. A capacitor was replaced, and they checked the pressure and freon levels in my system. They also examined the filters and the drain, performing a thorough system check, and my heater was working again in no time. All of this was just $127, which I think is very reasonable for the excellent service and getting my heater back up and running so fast.

I'm a pleased client. Arthur arrived an hour earlier than anticipated, and the ac unit was up and running. He demonstrated a deep understanding of the air conditioning system, from flushing out the sediment to replacing major parts and fittings. His service was exceptional, and he is a great asset to the ac repair industry. Russell did an excellent job, ensuring our home is cool. It took him a little while to troubleshoot, but the wait was certainly worthwhile. Taylor showed up early and him along with another technician quickly got to work installing necessary parts. They executed their job professionally, explained and showed me what they did, and cleaned up everything afterward. I'm a very happy client. Taylor was here before 8AM, immediately got to work assessing our ac units (3) on the roof in West Valley City. He addressed all my queries and will provide a quote for replacing one. Despite the intense heat, he did not complain once and maintained a high level of professionalism.

I have relied on Thomas Brothers Heating & Air Conditioning for many years to take care of my steam boiler. Their team is very knowledgeable, and they have taken the time to help me understand how to keep it running smoothly. Whenever I've encountered an issue, they have responded quickly. I never feel pressured to spend extra money; instead, they have guided me on how to avoid emergency calls during the winter. Since we adjusted our routine fall maintenance, I haven't needed to reach out to them in the colder months. I would highly recommend their services without hesitation. My continued experience with them confirms that they truly care for their customers, and their follow-up is outstanding.

Following a thorough investigation of furnace repair services, my spouse and I decided to reach out to Thomas Brothers Heating & Air Conditioning. The owner, whom we'll call Arthur, responded promptly and scheduled an appointment with us. Arthur was extremely professional and provided us with several options to consider. After choosing our new furnace and thermostat, we also opted for the 'Aeroseal' service. This turned out to be an excellent decision! The installation technicians, Manuel and Damon, arrived punctually in West Valley City to handle the installation. They were highly professional, polite, and careful with our property. They ensured to tidy up the area thoroughly after finishing the installation. Additionally, they patiently explained to us how to operate our new furnace, answering all of our queries courteously. Manuel and Damon are certainly valuable members of the team. We highly endorse the services provided by Thomas Brothers Heating & Air Conditioning!

We recently had our furnace units replaced in our West Valley City home and we're so pleased with the service we received! Manuel and Taylor were absolutely fantastic, treating our home with respect and showing incredible kindness to our dogs, which we truly appreciated. They took the time to break down each step of the furnace repair process, making sure we fully understood what was going on once the units were back up and running. Their professionalism and efficiency made the whole process seamless and stress-free, and they were fast in getting our home warm again. We can't recommend these guys enough to anyone in need of reliable and friendly furnace repair services. Huge thanks to manuel and taylor for their exceptional work!

It was a hot day, and my AC was leaking quite a bit onto my furnace. After trying to fix it myself without success, I reached out to Thomas Brothers Heating & Air Conditioning. Manuel answered the call and listened carefully to my problem. Even though they were fully booked for the day, he made an effort to arrange help for me. Soon after, I got a call saying that Damon, the owner, had finished his previous job early and could swing by to check on my issue later in the day. Upon meeting him, I immediately felt reassured and comfortable. He tested a few solutions and successfully resolved the leak. While he was there, he also took the initiative to repair a rusted duct beside the furnace. This minor AC issue led us to discover a potentially dangerous duct situation, and Damon made sure to fix it before leaving, ensuring safety for my family. I truly appreciate the excellent service, attention to detail, and the genuine care they showed. I’m grateful for the help and have become a loyal customer.

this was my first time using a furnace repair company, but several of my neighbors spoke highly of them. so, i signed a service contract and scheduled an appointment. they sent text reminders and called me 10 minutes before arriving. russell was very friendly, knew a lot about furnaces, and worked quickly. he checked the whole heating system, changed the filters, and told us to call the office to set up the next appointment in six months. he answered all our questions and was great with our dog. i would definitely recommend them after our first visit. an update: we needed to replace our furnace. on installation day, damon and his team let us know when they were on their way. when they arrived, they introduced themselves and thanked us for choosing them. they put down covers to protect our floors and quickly removed the old furnace, cleaned up the area, and installed the new one in about six hours. damon showed us how to use the new thermostat and set it up for us. he made sure we checked everything and were happy with the results, and they cleaned up before leaving. we are very satisfied with the service.

We had heat pumps installed in our saltbox house that previously had a pellet boiler and radiators. We were looking for air conditioning and a cleaner heating solution. Our home has numerous doors and windows, making the placement of the indoor air handlers a bit tricky. The team took the time to walk us through the different unit options, the installation process, and the overall design. Their thorough explanations made us feel confident in moving forward. Soon after, an employee came by to gather more details for the installation design. The scheduling was incredibly quick, which pleasantly surprised us. Even when we reached out with a few last-minute changes to the indoor and outdoor unit arrangements, the team was very accommodating and made it happen without any hassle. The installation crew worked seamlessly together and displayed great efficiency. There were no unexpected issues during the installation. They were friendly and approachable, always ready to answer our questions. We were impressed by how diligent they were in keeping our home clean; they vacuumed and ensured there were no marks left on the walls. By the end of the day, they powered up the system, and we enjoyed our quiet air conditioning. From the design phase to the installation, everyone was knowledgeable and professional. The team at Thomas Brothers Heating & Air Conditioning truly knows their craft, and we are grateful for the confidence and expertise they displayed throughout the process.

thomas brothers heating & air conditioning has been wonderful to work with. our warranty company sent them to fix our heater and take care of some ductwork in our home, and everything went smoothly both times. we had a problem where the warranty company didn’t want to approve our claim because another company had misdiagnosed the heater issue, but their team checked it out, talked with the warranty company, and helped get our claim approved. the receptionist always responded quickly, called to schedule our appointments, and let us know if a technician might be running late, though they almost always arrived on time. she made sure we got on the schedule as soon as possible, and their prices were fair compared to other companies. our main technician, joe, was fantastic—he answered all our questions, worked quickly, cleaned up after finishing, took photos, and explained everything he did that day. we appreciated having the same person for both visits, so he really got to know our system. we’ve been very happy with the service and will definitely call them again for any heater repair needs.

Recently, I had a new heater repaired and an AC unit installed. I had several firms come out to quote me, but Arthur, the representative who came out to my place, truly surpassed my expectations. He gave me advice that was beyond the scope of his visit, all aimed at improving my home's overall efficiency, and he didn't push me into buying anything unnecessary. Arthur was always available for any follow-up calls to answer all my queries as I was considering my choices. The technicians, particularly Damon and Joe, were exceptional. They demonstrated high professionalism, abundant knowledge, and were always willing to answer any queries I had during the process. They treated my home in West Valley City with the utmost respect during the two-day project, which I found very considerate. I would highly recommend working with this wonderful team for heater repairs and related services!