Chuck's Heating & A/C, Inc

AC down at elderly parents during the stretch where it was in the 90's and humid. Father called and they said it'd be 3 months. I called twice (because that's obviously not going to work) and they assured me I'd be hearing from someone to diagnose the issue. 2 weeks later I finally got a call back. Unacceptable!

I would give them a zero if I could. Never have been treated so poorly as I was when I wanted to have my heat pump cleaned. Someone came out and cleaned for $250. Then they wanted to charge me $500 for a bib cleaning! I was told the heat pump cleaning was going to be less than $200. When I called and talked with the service manager I didn’t feel like they cared one way or another if they kept me as a customer. After working with the public for thirty years I would definitely handled this differently. But that’s Ok I went to another local business who was happy to have me as a customer and charged me wayyyy less than $500 for a bib cleaning. They did me a favor! You know when you spend a few thousand to have a heat pump put in you like to build a relationship with them to continue to purchase and get there services. All and All they did me a favor. I like good customer service and I didn’t feel I received it.

We had Chuck’s install 2 heat pumps in our home in South Burlington in 2015. We also hired them for the annual contract for preventative maintenance. We started spending our winters down in Florida - after 10 years of hiring Chuck’s for our Annual Contract for heat pumps and furnace, we came up from the south in May 2024 to find the heat pumps not working. Chuck’s suggested that they were too busy and we should hire someone else to take care of that and we did. We had the same problem in May 2025 and the response from Chuck’s was that since we had someone else work on our system they would drop us us as customers. After 20 years and spending close to $50k on a local business they decided to drop us as customers. All the great employees that I worked with, at Chuck's, have all left and apparently the new service manager has been calling the shots and dropping customers. I got our system changed by another local contractor on time and budget. Shame on Chuck’s for dropping customers who supported them for close to 10 years. No wonder they are losing customers left and right and I will be sad to see this local business fold down due to some eccentric employees.