All reviews for White's Heating Inc

I love this company. They have always been wonderfully professional. The gentlemen installing our furnaces in our apartments were amazing fast quality work. They prepared everything they day before in all 4 units and then installed all furnaces the next day in all 4 units, in the cold with no complaints all employees working wonderfully together. And Jessica always so sweet… great way to call a company and speak to such a sweet woman. Always informative and helpful and friendly. Benefits of using a small locally Vermont owned business ❤️

We have been customers of Whites Heating for almost a decade. Always prompt oil deliveries. This year we needed a new oil tank. When the tank was being replaced the three services technicians were beyond polite and respectful of our property and belongings. They went above and beyond to make sure our house/business was kept clean while they worked. They needed to move a few rugs and wall mounted shelves. Upon completing the job they put everything back together exactly the way it was before. Could not be happier with the service and experience we have had with them. Highly recommend

I've been with them for 16 years. Very honest company and the owner is a great guy.

I would like to say a very huge thank you to the team at whites. Ray an Casey have been amazing to work with they go above and beyond. Very respectful and they don’t leave you in the dark they explain what’s going on. They have spent many hours here at my house and I honestly can’t thank them or the rest of the team at whites enough. Your work and your time is so appreciated. So thank you guys so much also huge thank you to Matt who’s also came and helped. You all are appreciated so much

White’s Heating truly has the best customer service. Our furnace kept shutting off—even though it had been cleaned just two months earlier—and at first we thought maybe the oil tank was reading wrong. We added oil, but the furnace still kept shutting off.
I spoke with Pat, one of their service techs, and he was absolutely outstanding. He walked me through everything on the phone, and we thought we had it running again. Pat told us that if at any point during the night the furnace stopped and we were cold, to call him. He even called the next morning to check on us, which meant so much.
The furnace had shut off again, and Pat came right out. It turned out to be the igniter, and he fixed it quickly. I have never experienced customer service as good as what he provided. This is exactly why we continue to use White’s Heating—we never have to worry about the service they provide.

Placed an order for heating oil while is 0 degrees. Dispatcher said they came a knocked. Wife says no one knocked, dog didn’t bark indicating no one actually came and I didn’t see any tire marks indicating a vehicle has come.

If they really did come they would have seen my window is frozen and that we have no heat.

Was told I would have to wait a week before they would come back out. Cancelled the order and will be using a different company next season.

Moral of the story, don’t run out of heat mid winter because whites heating oil will not help you

Very greedy company. My children will be in the cold this weekend. Ill never do business with them again

A 5-minute "service call" shouldn't cost over $200. It just shouldn't. One wire was reattached. I would have been happy to pay a reasonable price for the service, and expressed so to White's directly, but they chose instead to stand by their outrageous invoice.

In response to the owner, that is in fact not what happened. I made it very clear it was not an emergency service request and the technician came a few days after the phone call. The furnace is for backup heat only, the home is heated with wood, so I was never without heat.

It's true the technician did attempt to troubleshoot the issue with me during that first phone call, but there was not a follow up call. I did request the technician to come take a look and was prepared to pay for the service. As it turned out, the technician screwed in one single screw, reattaching the thermostat wire that I failed to notice. I take responsibility for that, and was glad to have it "repaired", but does screwing in a single screw justify a charge of over $200?? And what was the Hazardous Waste Fee for in this case??? I apologized for essentially wasting the technician's time, to which he responded it was no big deal, it was on the way to the next job.

Again, I am more than happy to pay people for their time and pay well, but I also don't expect to be gouged as I would never do that to my own clients. The owner and I spoke about the issue, and he doubled down on the charges. For my part, building relationships of trust and respect with clients is most important, but perhaps that's not so for White's Heating.