All reviews for Ferguson Plumbing Supply

Your service is Extremely Excellent

Customers Service is Awesome

Staff is very helpful.

Great customer service from this guys..

Helped immediately, called ahead and had part needed at register waiting

Mitchel was very helpful and kind! I love business that actually cares about customers. 👍

I’ve been here time to time when I needed either advice on a part or an item Home Depot doesn’t carry. Went in today to buy a couple of faucet aerators and the guy just gives me the part I needed.

While I ultimately couldn't find what I needed on site, they were eager to order the parts for me. Super great service! Thanks Nate and Mary!

Had a problem with my dryer. I had a solution in mind, but decided to talk it over with someone at Ferguson. After a brief conversation, I had an easier, and likely more effective, solution that also saved me a decent chunk of change.

Installing a new refrigerator with an ice maker. Dylan and Nate were both helpful with advice for the proper technique of installing the connector on the water line.Throwing in extra tips. Great customer service!

Called on phone before I went and was assured they could special order part if it wasn’t in store. Wasted my time.

The guy in the front completely helpless. I would suggest home depot for individual needs.

EDIT:
Henry was very helpful after I reached out and got responses from Moen very quickly which gave me the information I needed.

Ferguson saved the day. I needed a new aerator for my kitchen faucet. Alexandria Ferguson had the part I needed and could not find anywhere else. They were so friendly and found the part I need in seconds. I’m one happy customer.

I went there today to pick up a part that my maintenance man needed to fix my shower. Something about a water valve balancing thing? In any case, I clearly have no idea what I'm doing or looking for--I brought the part in a baggie. I walked in and was immediately offered help finding the part. The guy knew exactly what I needed by just looking at it from 10 ft away, and quickly found the right part. The guys in the store were all friendly and welcoming, and never made me feel dumb for having no real idea what I was doing. They got me squared away with the right part quickly and on my way. If I have other plumbing needs, I'll definitely be going back!

Fergusson is great. Always helpful in getting you the part you need. Today I needed a single small ring washer for a faucet handle. Nate & Mary helped me find the correct one in a box of washers and said, "just take it!" Thank you Nate & Mary. My faucet no longer leaks!

It’s the little things……

I called in search of a small o-ring and was the attendant wasn’t certain they had what I needed but encouraged me to come down and show them the part I was looking for. I normally would call another shop, but her pleasant demeanor and professionalism nudged me in their direction.

When I entered the store, I was greeted immediately. I initially looked over my shoulder, because I assumed the attendant was speaking to someone else until I realized she was speaking to me.

While waiting in line, a gentleman appeared and asked if I needed assistance. I showed him my part and he provided two o-rings. He shook my hand, looked me in the eye, and said it’s free of charge. That said, Ferguson Supply’s professionalism and attentiveness made a first time customer feel like a regular.

I initially went to Ferguson's warehouse in Alexandria and a gentleman was very helpful and referred me to their showroom near Springfield for more selections.. I just purchased bathroom fixtures from the Springfield showroom which has an expansive display. Bernie is an exceptional salesperson!! He spent so much time explaining brand features and options and I am so appreciative.

Good service, but hi prices.

Great store and you can find everything you need

Staff is helpful but I'm never fully satisfied. Always have to "make it work" or go to two stores because they don't have all the fittings/items in stock.

Muy mala llegue a las 3:50 el día de ayer y al de la tienda que si no tenían unos conectores de 1 1/2 pero con abrazadera y me contesto de muy mala manera porque cuando llegue estaba en el teléfono termino y le pregunto por que le dije que yo no era plomero que si me podía ayudar y me empezó a gritar y le dije calmado solo te estoy asiendo una pregunta y me fui y lo busque y lo encontré y le dije que iba a hacer un mal comentario y me empezó a desi esque no te entendía pero ya de diferente tono de voz y al final a las 4 ya abia salido de la tienda creo que le molesto que llegue cuando ya iba a cerrar

This location closed down 4/17/18