Appliance Repair reviews in Ashland, Virginia

Do not waste any time calling this company. They are not honest about what they can do with repairs. But they are happy to charge for extra parts, and visits, which later (after the fact) they admit probably wouldn’t work.

Very bad services. Don’t use Them.

Extremely bad services. cancel a service because of the bad reviews. they asked me to pay first over the phone. After the cancellation they did not refund me. After I contacted the office 5 times and finally talked to the manager, I got the refund after almost seven weeks.
actually the manager sent the owner an email to ask him to do the refunding . He still didi not do it for four weeks. Really bad experience and I hope you won't use their service.

VEI is my go to for my appliance repair! They are quick and reliable. I have had multiple repair with different techs with great out comes. I definitely refer the company.

Awesome next day service. Tim was great and so was the office. Tim even followed up after repair. Very fair pricing. Recommend and will use again.

Washing machine not working. Timmy replaced water pump and found gasket leak. Got it fixed before small drip turned in to a big leak. Thank you for the professional quick service!

Virginia Electronics has been my go-to for electronic and appliance repairs for years. A technician named Timmy recently came by to service our fridge and I felt compelled to leave a review because he went out of his way to not only find the issue, but to try and save me as much $ as possible. Left the place looking like it did before he got there and I wouldn’t use anyone else in VA

My Samsung refrigerator broke down. The Virginia electronics' technician was amazing, timely response, excellent work, knowledgeable, professional, and pleasant. I'll have them back any time an appliance would brake down.. Thanks.

On 11/25/24 I was told they had sent the front office a request to refund my pmt of $150. As of today I still haven’t received it. I have called 3x now and every time I speak with gentleman who answers he acts as if I’m interrupting his day.
I will now need to file a complain with the BBB and then my bank.

Tim was great to work with on trying to get my Midea dw repaired. Although they ha to completely replace the unit, each time Tim came out to install a new part he was very pleasant

DO NOT USE THIS COMPANY!!! Customer gouging at its finest! Had a broken range and they came out 5 times to "fix it". They installed the part they initially said was broken, they later "discovered" a much more expensive part was needed and when I did not want to proceed with the repair they still charged for the initial part "because they cannot remove a part that has already been installed" even though the part was never used because the oven did not work and there was no evidence that the part they installed was the problem in the first place. If I could give 0 stars I would. All I did was pay for inconvenience.

I'm very happy with VA Electronics. The staff is kind and professional. They showed up in the specified time frame. They fixed my problem, the entire process was wonderful.

This is the first time I've given a company anything but a good review. Worst service ever. They don't do what they say they will do and left me having to chase them down. Not returning phone calls even after I begged them to call me as it was an emergency. I finally had to find a different company to solve my problem after I gave up.

DO NOT under any circumstances give your business to VIRGINIA ELECTRONICS. My husband and I recently hired them to repair our refrigerator. They misdiagnosed the problem for a grand total of over $600 in parts and labor. After determining the actual problem (three weeks later), they wanted an additional $400 to fix the actual problem. Unwilling to risk another $400 on a company that had already taken $600 of my dollars, I called seeking some type of labor refund for my time and wasted money and was hung up on. DO NOT SUPPORT THIS BUSINESS!!!! If I could give ZERO STARS, I would!!!!

I had multiple issues with my refrigerator so I called these guys, within hours Timmy was at my door to make check it out and make the repairs. He took his shoes off, cleaned up after the work was completed. I would definitely use these guys again. Polite and didn’t cost me an arm and a leg.

Virginia Electronics fixed my LG refrigerator, at the first appointment they decided what parts should we order, the order came and the next day they called me to schedule the appointment. everything was perfectly done and the electronics arrived on time. I highly recommend them 👍🏼

Technician came to the house diagnosed the problem. Which we already knew that it was the compressor . Quoted us a price at 400. We had to contact them 2 weeks later just to find out the price was quoted incorrect and it's a extra $100 on top of $400 and we have to contact somebody else. To get the part that they said they would be able to get. Bad experience overall and customer service very poor

Very disappointed with this company. First sign of problems was when the service man came out he said he would not be able to do the repair that day he had to order the part . The part was a fan that is a part that frequently fails on this model refrigerator . Took a week to get the part. Four weeks after the repair the refrigerator was freezing up again. I called another company , they came out 3 days later . The service man asked what the other man had done , I told him replaced the fan. He lets see what he did . First thing he showed me was the plastic cover was cracked, next was the fan was installed up side down . The fan has tabs that slide into slots , it was clearly installed wrong. Also there is an up dated fan and a software from the manufacturer. He had both on his truck. Very happy with the new company.

Do not use this company, the lie and don't know how to fix anything. They will just give you the run around. They lied to my warranty company and told them they fixed my dishwasher even though I told the service repair man it was still not fixed before they left my house. They did next to zero diagnostics to find the problem and just ordered part and replaced hoping it would fix the issue.

When i called to confront them they stated that they will need to have some one else come out and fix it which they never reported to my warranty company till after i called them.

Do not waste your time or money dealing with this company. If you warranty company calls them tell them you want someone else.

I contacted Timmy and asked him which dishwasher I should buy to replace the old one. He recommended a Midea brand and I purchased it from Lowes and they installed it after quite a wait. After 2 days the unit quit working in the middle of the cleaning cycle leaving water in the bottom. Lowes sent a technician and he said that we needed to just return it for another one. After contacting Lowes about the situation they said they would not replace it and I should contact Va. Electronics and they sent a technician out and within minutes determined that a manufacture recall on the latch was the problem. He said he had a new updated latch on his truck and replaced it and it hasn’t failed since. I’m convinced that if I had used Va. Electronics earlier I would have avoided this frustrating situation. I would highly recommend you to contact them for any situation with appliances for quick solutions to make your life easier!

Needed a repair on our Samsung refrigerators icemaker which stopped working. Virginia Electronics was quick to schedule a service call, only to discover that a new part would be necessary to complete the repair. The tech Tim called and ordered the piece on site. He predicted the part should be in in 5 to 7 days and it was. Part installed today and we are up and humming along. Very knowledgeable and punctual. I would not hesitate to use Virginia Electronics again. I do wish that they could be more precise in scheduling the service repairs time. A 1-6 window is a little in the long side especially if you have to take off from work.

Please do not use this company ,they took $200.00 for parts deposit for my refrigerator, came back installed part and told me part was bad . They had to reorder and return, when I called them due to fact they didn’t contact me I was told that an additional $300.00 was need to make repairs. I informed them that I wouldn’t be fixing the unit and would like a refund due to fact that nothing was repaired.I was told they would send me a check . The check never came and I have called several times. All I get is lip service and no check . As far as I am concerned they stole my money . Please find a different repair shop there are plenty of reputable places to go