Premier Fence Company

HORRIBLE EXPERIENCE..... DO NOT RECOMMEND.
I’ve worked with this company in the past and had a great experience, which is why I reached out to them again this year after our pool construction required removing part of our fence.

Before the work started, I clearly communicated that most of the existing boards were already on site and would be reused. When the crew arrived, they mentioned they needed a few additional boards, and I agreed to pay for those without any issue.

However, after the job was completed, I was surprised to see a charge for 100 ft of fence wire, even though only about 5 ft was actually used. This was never discussed or approved beforehand. Had this been communicated, I would have declined the wire and gone with an alternative solution using boards.

I even offered for them to take back the unused wire (since it was not needed for my project) and adjust the cost accordingly, but the owner stated they would still charge for the full 100 ft, despite only a small portion being installed.

Additionally, there were inconsistencies in communication:

* I was told materials required a long trip to Ashland, but the invoice suggests they were just went 10 mins from the house
* The crew initially said they had to travel 40 mins to the warehouse and 40 mins back to bring forgotten tools, and I offered my own tools to build the fence. When mentioned to Andy he was arguing and saying they would have bought them at near hardware store and not even thanked for the tools.

The crew also loaded the 100ft wire on to theor truck even though they charged me for the entire wire and not giving me proce reduction. Why are they loading and billing the customer full charge if they intend to not reduce the price.

Do not go with this business.

Excellent job.

They do very good work an I will refer them to anyone great job guys