All reviews for Sears Appliance Repair

Great technician! Friendly And knowledgeable, He came in, did the job and took no time repairing the appliance

My interactions with the technician (Ronnie) were top tier. He was super professional, prompt, and extremely knowledgeable.

However, after scheduling my appointment, I was extremely irritated by the AI/computer generated messages. The AI system scheduled 2 dates and asked me the same questions for the 3 days straight leading up to my scheduled appointment. If Sears is going to utilize these computer generated systems to communicate with us humans, please make sure it’s effective.

Ronnie C. quickly diagnosed my appliance issue and ordered parts. The ordering process with the warranty provider was stuck in a continuous loop with no parts ever being shipped but Sears service tech's would always call and check before rescheduling my appointment. This went on a for a few months before Ronnie C. contacted the warranty company and helped get this issue resolved. Thank you!

Our tech today was efficient, knew his stuff and got the job done. Answered questions and was knowledgeable. We have a functioning oven which quickly comes up to temperature. I am happy!

Mark was excellent. He came.inspected..ordered part and kept his follow up appointment. Repaires andnwas gone in 30min.most courteous and polite.

The technician was terrific! However, the scheduling department overbooks the technicians. Therefore we had to wait two weeks to get the parts in and the dishwasher repaired.

It was very difficult dealing with setting up and getting this appointment to happen, but dealing with the service person was fine. He helped to identify if not solve our issue.

Gary the technician was great and very professional. He did a fantastic job. Thanks.

Gary was really courteous and friendly. He took the time to explain exactly what had to be done and took care of the job efficiently

Ron was great. He was very professional and knew what he was doing. He gave great advice on how to avoid future problems and maintain our application. I don't know why I couldn't give him 5 stars but I would have if I could. More companies need employees like Ron!

The technician was very professional and knowledgeable… fixed the problem. Truly speaking, only SEARS has always been able to fix my AC unit problems.

The kid is a genius. He was able to take the new part and adapt it to the existing ice maker by adjustments to the new part so that it fit into the space that was available.
You do not. ever want to lose him as fantastic technician!!!

The technician was great. If I could rate the communications with the company it would be much lower. This was a second call for the same complaint. So, there should be a way to dispute the second payment. I will be a very disgruntled customer if I am not reimbursed for the 9/15/25 service call which fixed nothing.

Nigel was very kind and courtesy. Unfortunately he could not repair the stove. This is the second tech to.come out. Unfortunately the oven is still not repaired yet you closed my account as completed

The repair in theory was extremely simple. The technician was a good guy tho, pay him more sears. I think it’s overpriced to do a motor swap for 600$.

The technician did an awesome job he was very friendly. He left the area very clean some people don’t do. I would love to have him come and Service another job for me when and if needed.

Ronnie is very pleasant repairman. He got my oven heating. I want to also thank Justin who figured out how to get my dishwasher back into the wall. Last comment, your AI system stinks. Your website doesn’t work. Fix it!!!

Ronnie showed up on time and quickly diagnosed the problem. He ran through a diagnostic test to ensure there were no other issues. Unfortunately, the problem was what I suspected, and the cost to repair would be more than we paid for the washer. I decided not to have the work done, but Ronnie was very helpful in providing replacement options. Would not be disappointed if he showed up the next time I needed service.

The young man who came to service my electric range was on time, very very polite, he took his time to explain everything to me and as an older person that is especially appreciated. I called at 7:30 the night before and he came early the very next day do thank you.

Gary was very helpful and kind! They had great service and let me know what repairs were needed to be done for my Washing Machine. I would refer Gary from Sears Home Services to anyone.

Technian was courteous and knowledgeable. His best quality was his honesty. He said there was nothing wrong with my dryer and did not try to sell me something I didn't need!