Constraction reviews in Chesapeake, Virginia

Your rep DJ came out and did another follow up To check the moisture that’s still in my wall frame Where I had A pipe leak . He has had to come out two or three times to check to see that it is coming to a lower number . He still had to leave some equipment to help eliminate the moisture so he will have to come back again but he is very dedicated… very pleasant to work with and I would recommend him for any future work I might need. Good job.

Coastal Water Mitigation delivered an excellent experience. DJ, the contractor who handled the work, was outstanding. He was highly knowledgeable and thorough, clearly explaining every step of the process. His professionalism and communication were exceptional, ensuring I was always updated. The level of care and service provided was truly appreciated.

Our sewer line is stopped up. I reached out to David for help with finding a reliable plumber capable of repairing the line which is under the driveway. David very quickly put me in touch with two plumbers capable of doing the work. It’s great to have someone to rely on for help even when there nothing in it for him or his company.

Coastal restoration just came out to do remediation after my washer leaked from the third floor to the second floor of the townhome. Terri and Thomas were an incredible team. I explained that I had some heirloom investment furniture pieces near where they would be working. They proceeded to work with such diligence and care creating a containment area and’s they were diligent in moving everything back when they were done. I can’t say enough about how appreciative I am for the way they treated my place. Top-notch.

I have never had to file a claim since moving in my condo in 2008 so I had no idea as to what I needed to do. I knew that the water had to be dried up and that is all. When Johnnie and Thomas and D.J. came over to work on my flood water situation, they all were professional, courteous, and they knew what they were doing and very knowledgeable in this profession and very patient with me because I asked a lot of questions to the point that I felt I was annoying. However, they answered all my questions in a manner that I could understand and I feel like they are my family. They kept me up to date on everything they had to do and I feel comfortable with them. I would recommend this team to anyone that have to experience what I am having to deal with. They are prompt and punctual. I love these guys. I have adopted them as my sons.

I’m extremely disappointed with the experience I had working with Jason on demolition and mold mitigation. The biggest issue was the complete lack of communication. I was constantly left in the dark about scheduling, progress, and what was actually being done. Messages and calls went unanswered for long stretches of time, making it impossible to plan around the work. What makes this even more frustrating is that the workers themselves were actually very good. They were respectful, skilled, and got the physical work done well. It’s clear the crew knows what they’re doing, but the management and communication behind the scenes were not up to par. When you’re dealing with something as serious as mold, clear and consistent communication is essential and unfortunately, that never happened here. Deadlines weren’t met, updates weren’t provided, and I felt like I had to chase Jason down just to get basic information. The whole situation was stressful, unprofessional, and avoidable. I wouldn’t recommend Jason for demo or mold mitigation until the communication and management improve significantly, even though the crew themselves did a solid job.

I have water damage due to an improper hookup for my washing machine. The washer and dryer delivery was the last thing that was needed to be done to complete my renovation project. This experience has left me so stressed. I had to select a company to complete my work. I did my homework and decided on Coastal Restoration and Construction. Even though I had decided on the company I was still uneasy about the process. I pictured in my mind that my house would be tore up again as it was with the renovation. My laundry room is upstairs so I have damage to my laundry room, bathroom, bedroom and hall. I was pleasantly surprised and impressed when Anthony and Ernest came today. They were very professional and explained everything that they were going to do. I did not have to move any furniture. They did it all and they left no debris behind. I now have to get the remodeling process completed. I am confident that I will receive the same experience that I received from Anthony and Ernest!!! Thanks for easing my stress level!

Had to remove asbestos floor mastic for a kitchen remodel job. From start to finish the crew we're on time, completed the task in a reasonable time, work space was cleaned properly as the air sample test passed the first time. Very happy having Coastal do the job. Highly recommend Costal!!!! Jim Pressler

Amazing experience start to finish. Their team is professional, responsive, and very well organized. Communication has always been clear and timely. They handled issues quickly and efficiently. Highly recommend!

Michael Davis was exceptional!! His knowledge and communication were both outstanding. He answered any and all questions, was personable, and respectful, and you don’t find many people like that anymore. Michael arrived on time and completed quality work in a timely manner. I would highly recommend contacting them for any needs you may have, and ask for Michael Davis. Thank you all for everything!

Coastal Restoration and Construction did an excellent job during the remediation process. The communication went smoothly. Jason (I believe) was out project manager and did an excellent job staying on top of things. Shout out to Jay, DJ, and Kyle (techs) for their excellent work. Would recommend this company.

Excellent Service During a Stressful Time
We’re dealing with water damage in our kitchen, and Coastal Restoration has been above and beyond amazing throughout the entire process. From the first point of contact, the entire team has been professional, responsive, and incredibly kind.
Jason has been my main point of contact and has kept me informed every step of the way. DJ and Thomas did a fantastic job demolishing all the water-damaged flooring and island, and getting the drying equipment set up properly to dry everything quickly and thoroughly. They’ve been efficient, incredibly respectful of our home, and amazingly thorough in their work.
Ernest came by for a follow-up visit to check on the drying progress and provide an update on the status. I didn't catch the other gentleman's name (very loud fans), but both were so polite and professional and took the time to explain everything clearly.
Water damage is stressful enough without having to worry about whether you're in good hands. Coastal Restoration has made this difficult situation so much easier to deal with. I highly recommend them to anyone who needs damage restoration services. Their team is knowledgeable, responsive, and truly cares about their customers.

It was the day before the snow was coming. Kathy was comforting and made sure we received timely service.
The day of the snow storm; they were so busy that I was the lucky customer to get 2 managers and the owner. They were very pleasant and informative. They answered all our questions. David Carr came the day before and had all the information to get water mitigation and plumber ready to be able to start. They are able to help from start to finish.They are a full service company.

I would recommend this company to anyone in need restoration services. Ernest and Demtiri were amazing.The team responded so quickly and handled everything with care. They were super professional, kind, polite, and made us aware of what was going on and what they were doing. They took their time and went the extra mile to be courteous because I was working from home. I would highly recommend them over and over again.

Over the weekend we discovered a massive sewage flooding in our crawl space, One plumber told us based on our explanation we need a mitigation company to remove all the sewage before they can fix the broken pipe that lead to all that. We called quite a few companies but Coastal Restoration was the only one who decided to come take a look immediately at no cost. In less than an hour the owner who answered the phone Travis, he was at our home assessing the issue and walking us through the entire process of what’s needed to be done and how it will be done. His willingness to show up at the time he did was remarkable and his customer service was outstanding. He was very thorough and even gave us a few tips and pointers on the best financial way forward.
Later in the night another member, Brendon, messaged me ready to send all the documents necessary and helped us stay on top of the emergency we had.
By the next day he had a team sent to our home, Thomas and Gustavo. These guys were very professional, quite detailed and took the time out to ensure that everything was cleaned up and out. They too were very thorough and helpful. They had good time management and my home was left smelling fresh again, and sanitized. I recommend these guys 100%. Thank you to the team.

dudes maddox and thomas came out on a saturday morning to get the job done, guys are super polite and hard working and do a great job (removing fixtures on walls to paint behind sockets and switches, rec on ways to prevent future issues and things of the sort) 10/10 would recommend. dude even cleaned the tub while he was in there super impressed

The team that did the service today did a great job, (Water remediation). They made sure I was updated as to what was going to be done and explained all repair work , next steps . Also spoke with the CEO and he let me know I could call him and anytime to discuss the project . The process just started but I am comfortable with their plan to remediate the damage !

We had flooding in our shop the other day and Coastal Restoration was the first one to show up the same day. They were able to remove the water, clean up and have 6 dehumidifiers running overnight! We informed Jason how crucial opening our business is the next day and his team was able to deliver and more. From the time I called to ask for help until they pick up all the machines, their staff has been very respectful and amazing customer service! From one small business to another, thank you! Will recommend them 100/10!

I'd give 10 stars if I could! Johnnie and E were amazing. They were assigned to mitigate water damage from a leaky faucet. They listened to all of my requests and were very careful with my newish counters ,and very respectful of me. They even hooked up a temporary sink and faucet so I can continue to wash dishes... yippee. Thanks so much Coastal Restoration. I look forward to working with you again to reinstate my cabinet and counter tops.
Thank you also to Brandon who carried out the initial inspection for the insurance company.
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Regards
Majella Richardson

If I could give 10 stars I would. My family and I experienced a huge upheaval when we hired what we thought was a reputable HVAC company to do work on our home. Instead due to their negligence they set a fire in the walls of our home totalling a bathroom and making the house unlivable due to the damage to house wide electricity and hvac system.

We had never been in that situation before and thought we'd be best to hire a well know name to do the mitigation and repairs. Oh how wrong we were. I cannot stress this enough that the big chains DO NOT CARE ABOUT YOU! The big chain caused more damage to our home in the "fixing" by completely demolishing what remained of our HVAC system. We felt so out of our depth but knew we couldn't move forward with them for the rebuild.

When the rebuild time finally came we had quotes done by several companies. Most of whom walked through the home in 10 minutes and gave huge quotes. I know another review mentioned the policy to sign on with Coastal for their full quote and I was skeptical initially to, but when I heard how much work they put into their quotes and how thorough they are we made the leap and signed on with them. Their different approach was apparent immediately as they jumped into action assisting us in working with insurance and preparing us for next steps. Their team was kind and patient with our concerns after we had such awful experiences with other companies in the past

As they began their work they discovered huge water and mold damaged that developed in the long wait for repairs with the previous chain company. Coastal found damage the other company never caught that would have left our house practically unrepairable! This damage was more extensive then we could have imagined. But Travis and his team stood by us by being patient with us, reassuring us and walking us through every step of the way.

When family issues arose and we had to leave the area we were fearful about how we were leaving the house in their hands completely. It takes a lot of trust but Coastal is worth your trust!!

We ended up listing our home just days after the work was completed as we needed to move out of state. Our home wasnt even on the market 24 hours before we had offers and we were under contract in just 3 days. It was more than we ever could have dreamed of and I know its all thanks to the hard work of the team at Coastal.

I hardly ever write reviews and only when I feel a company has really stood out. I strongly recommend you trust Coastal with any home repair you need. Their team is kind, competent, honest and at the end of the day they care about how the outcome is going to impact you as the home owner. They gave excellent expert advice along the way and took off so much stress and anxiety we had from the other companies we tried.

We had a fantastic experience with Coastal. Specifically Thomas, he not only did his job but went above and beyond to make sure I was aware of their protocol and made sure I was comfortable with the remediation. His team on the second day was absolutely amazing and I have nothing negative to say about them. Jay was also super helpful and he was able to come out and consult on the mold that we found that same day.
We are struggling with the rest of this experience finding mold in our new build, but Thomas, Jay and their crew were educated, kind, and professional, they were a true light in a time when we needed them most!