All reviews for Russell's American Mechanical

Our experience was one that will lead to repeat business. Eric was kind, professional, and informative. His transparency put us at ease and he made sure we understood exactly what was going on at every step of the process. We are thankful for the recommendation that led us to this company and will keep them at the top of the list for future needs.

This company and this team has treated us right. First was Isaiah, maintenance check, professional, knowledgeable, explained everything very well. Even though he had some tough news homeowners sometimes hear. Time to replace….furnace and HVAC.
Fast forward to today, Brandon (Yeti…)😃and Mikey, really good install team. Also professional, efficient, they worked hard and got the install done.
Will definitely stick with Russel’s…for my requirements in the future.
Next input a few weeks later, Tyler noticed an issue, no problem, Russell’s did a great job communicating with me, and then today, Matt Dillon, and Yeti came again today and really squared things away

Technician Neil Jordan came out to make an emergency repair, our heat was not working. He was very personable, professional and knowledgeable. He explained what he was doing, the problem with our unit, took photos to walk us through the issue and repairs and had the unit up and running within an hour. Neil was exceptional and I intend to ask for him in all our future work with Russell’s American.

It's our first winter with a new HVAC system and after a couple of cold nights this thermostat needed some adjustment. They fit us in the same week and the tech, Omar, was on time, knew exactly what we needed and adjusted the thermostat very quickly. I'm more than satisfied with the visit and recommend Russell's to anyone in need of an HVAC company

The technician (Isaiah) was awesome. Knowledgeable and professional. After fixing our HVAC he explained the cause, corrective action, and what to do in the future... in terms we could understand. I'm glad we went with Russell's.

Staff is 100% wonderful! Our technician that came out was very educated and helpful. He did a great job installing our new tankless heater. Let’s hope this one last as long as our old one did for 18 years. Would recommend these folks!

I just got a new furnace unit installed by Russell’s. I am very pleased! Everybody treated me nice and the installers were very knowledgeable and polite. They were on time too. I will use them again and I highly recommend you do too. I also received three quotes and they were all very close, but I felt very comfortable with them.

The technician, Shayvon, it was very friendly and courteous. He was very thorough and told us everything he was doing for our annual maintenance and even sent videos. When he was stuck in traffic he communicated that he was going to be a little bit late. Very good service.

My old heat pump failed recently so I called Russell's American Mechanical. I was very happy that they came to my home the same day. Isiah was the technician and he was very easy to speak with and very respectful. He is extremely knowledgeable of current HVAC tech and took the time to explain the differences between all of my options. I purchased the York three ton, 18 SEER side-discharge heat pump and was skeptical that it would be large enough. Thankfully, Isiah convinced me that it is the correct size for my home and it turns out that it is very effective. I was very surprised that even though it was 35 degrees outside, once the new York heat pump was installed and turned on, it only took 45 minutes to bring the temp inside my home up to 70 degrees. I have lived in this house for 19 years and I had not experienced such a rapid regulation of indoor temp in that entire 19 years. My previous heat pump would have required many hours of continuous operation to achieve 70 degrees. Also, I tested the vent temperature with an accurate digital thermometer and found that the vent temperature was 119 degrees which is incredible. My previous heat pump only provided between 80 and 85 degree vent temps. I am looking forward to seeing how well it performs during hot weather but based on what i'm seeing during cold weather, I am confident that it will function exceptionally well. Another great attribute is how quietly it operates. I literally can't hear it running inside my house. Outside, I have to be very close to the heat pump to hear it, which is great. The installation team was also very knowledgeable and respectful. They did very neat, well finished work. Thank you Russell's for exceeding my high standards. I definitely recommend your company.

Excellent service from Russell's American Mechanical. They were very responsive and did a detailed safety check for a gas leak. It’s great to have a plumber you can truly trust.

Russell's came out to check my elderly mom's furnace/ac unit. I thought it wasn't working but the very knowledgeable & polite young man said it was running just fine & was a fairly new unit. He checked around in my mom's house/attic & noticed some areas that would possibly need some work down the road but would get her through the winter. We definitely know who we'll be calling when we get down that road!

I noticed a leak on a wall in the garage on Friday evening. I called Russell's at 9 PM and a person answered!! She was able to get me an appointment the very next afternoon. The gentleman that came out was very knowledgeable and helpful. The leak is a plumbing issue, not due to the heat pump. Our problem is well on its way to being completely resolved thanks to Russell's American Mechanical. They also installed our heat pump and now I can say, nine years later, we haven't had a single issue with it!! Thank you Sam, Mike and Russell's American Mechanical!!

We don't own this townhouse, but we have been renting for a little while. First of all, kudos to our landlord who answered the phone at 12:30am when we called eith a leaking water heater, and also scheduling service the next day,.

Second, and equally impressive was Russell's American Mechanical. They came out quickly, scheduled service fast, and their staff was amazing to deal with. They were very professional, did clean work, and communicated with me every step of the way. I took pictures and sent them to a plumber friend of mine when they had completed their work and he said, "YES! That is how it should be done!"

Russell’s American Mechanical has awesome customer service! There is ALWAYS someone available to assist you with an array of services with the greatest attitudes. If you need an appointment and they don’t have the availability that you need they will work hard to accommodate you. My tech, James, was soooo kind, funny, and knowledgeable of his job PLUS I saved $400 on a new water heater😎. No complaints here!

We have an old heating system in our home and it is not working so we called Russells to check it out. The technician advised us that our current system was not running properly because of its age and the fact that it was an oil system. His suggestion was to replace it with a new system Heat Pump which would be much more efficient and affordable to maintain. I am familiar with HVAC systems and his company is very knowledgeable about them.

Logan and Matthew were awesome. Appreciate their patience and understanding. Work looks outstanding. Kicking myself for not doing this sooner

Fantastic work. I’ve used this company several times in the past few years for HVAC work. This is the first plumbing issue I’ve had. They’re professional, responsive and thorough. Always upfront about immediate needs and potential long-term issues of the options depending on the issue. Would absolutely go to them again in the future.

I had a great experience with their service. 1 furnace had issues, made an appointment, the technician came fixed the problem and mentioned the furnaces were in pretty bad shape (14 yo). They gave me an estimate to replace them, it seemed reasonable to me. Decided to go with the installation of 2 new furnaces before the winter storm that was coming. Gave me a date and time for the installation, the crew showed up on time and few hours later, I had 2 brand new furnaces up and running

The technician, Omaris, arrived early in the morning and completed everything quickly. He was very professional and courteous and explained everything he was doing very clearly. Omaris even did a few extra tasks that I had questions about just to help me out. I will continue to call Russell’s for any work that needs to be done in the future. Thank you!

Our technician, Roderick, was wonderful. He was very professional and explained everything that was going on. We were worried we had additional damage to our HVAC than just the ductwork. Roderick assured us it was not that bad. I would highly recommended Russell’s American Mechanical!

First I'd like to say thank you. I was truly stressing over my leaking water heater. I called you and you found time to send someone over. The technician was very professional and knowledgeable. He brought my stress level down. The next day service is unbelievable. Thanks again.