All reviews for Smith & Keene

Miles came out today to install three toilets. He was very professional, knowledgeable, and extremely polite. The install job was amazing. Awesome workmanship! I had been looking for a reliable plumber and can honestly say, Miles is the one. Thank you so much!

My HVAC has been under contract with Smith and Keene for well over 30 years now
I have been very happy with their service over the years. Their tech Dennis was over today for routine maintenance and did an excellent job. He is a very experienced and professional technician.

From the initial phone call to the service that was provided, everything went smoothly and efficiently.
The customer service team was extremely helpful and friendly. They were able to get me on their schedule quickly.
The technician that came out was professional and knowledgeable. He explained everything in a way that we could understand and gave us great tips on how to maintain our unit and keep it running during extreme weather conditions. They don’t just do HVAC but they do plumbing and electrical as well! I was pleasantly surprised to find that out.
Smith and Keene will definitely be my go-to from now on.

We had a great experience with the Smith and Keene Home Services company and team for our HVAC installation. Planning, design, and installation for this major project was a true team effort. A major team member in this job was Jacob Tanner, who is extremely knowledgeable about the system installed, and who was expertly involved in every aspect of this project. He was available to us every step of the way, addressed all of our questions, and was wonderful to communicate with. He did an excellent job, and was a vital part of the Smith and Keene team.

Our electrician for this major project was Ricky Phelps, who is extremely experienced, knowledgeable, and great to work with. He not only installed the entire electrical component of our new ductless HVAC system, but he also assured that our home was appropriately grounded and installed a surge suppressor for additional safety. Ricky was on-site daily to complete this major project, and spent time to answer all our questions. He did an excellent job, and was a vital part of our Smith and Keene team.

Between our travel schedule and Smith & Keene's backlog of work, installation of the new HVAC system was scheduled 3 weeks out. Tired of a hot/humid house, we were anxious for the new system to be installed. It was our understanding that we would have A/C by the first day but that the crew might return the second day to complete the punch list. This was touted to be a "top notch" crew, there was supposedly an extra person added to the crew, and they would stay late if they were close to finishing. Jacob Tanner and his crew were very friendly and understanding however, unfortunately, Jacob hadn't received those directions and the crew departed at 3:00 the first day without providing any A/C. They returned the next day and finished around 12:30. A couple of hours after the new system was energized, it shut down completely. The thermostat was blank and unresponsive. When Dennis arrived about 5:15 for a service call, he quickly found the float switch on the condensate line had been tripped. We disconnected the condensate pipe where it exits the house and the head pressure from the backed-up water pushed out a massive amount of gunk. He explained that when the float switch trips, it shuts off power to the air handler and thermostat. It appears that Jacob and crew did not blow out the condensate drain line before hooking it back up and making sure it was draining properly outside.

After losing power a few times since we bought our home, we decided to invest in a whole-home back-up generator.
We got a few quotes and didn't go with the lowest one but with the company we thought will give us the best service and support.
Little that we know, we made the wrong decision.
8 months and $13,500 later we got back home last night, around 9 pm, from a trip only to find out we had no power in the house.
The generator Smith and Keene installed didn't start automatically as we were promised.
I called Smith and Keene this morning to have them come and check it and their next available appointment is in 10 days.
I explained the operator this was a warranty job, but she couldn't care less.
I guess knew paying customers are more important to them than warranty work.

Horror Halloween.

I went into the kitchen Friday night and there was considerable water on the floor
I wipe it up, go back in the kitchen and water is again on floor. I look up and see it’s dripping thru a downstairs ceiling light.

Upstairs, the drain pan is overflowing, and the carpet is soggy.

Smith & Keene Dennis Technician was here Thursday for our seasonal checkup and left the humidifier on. To make matters worse, the drain pipe was left dangling, allowing water to run everywhere. When I tried to put the end back into the drain, the top part with a clamp dropped out. It was not secured.

PS Smith & Keene, I would really like to hear from a supervisor Monday.

We have a ceiling stain where it dripped in the kitchen. My husband has a bad back and was trying to help me and now is in pain. I had to alone carry soggy carpet downstairs and mop up the drain pan and plywood attic floor.

We called your emergency service and no one could come tonight. The drain pipe on the humidifier is woefully short, now that I see it out of the white PVC drain. Why?

I have lots of questions.
Why did the water not run out the emergency drain pipe that runs to the other side of the house?
I assume the two water sensors in the drain pipe were worthless because the furnace was not on.
Why did Dennis leave the humidifier on when the furnace was off? Why did he leave the humidifier drain pipe loose and not secure?
We have water in our downstairs ceiling light. I’ve called an electrician to come and remove it and assess the damage.
This is careless and potentially very damaging behavior on your technicians part. Had I not seen the water on the kitchen floor, we could have woken to a flooded kitchen. He had the humidifier knob to the highest setting, meaning water was flowing freely.

UPDATE. Technician Dylan came out Saturday morning and fixed the drain, and installed an emergency shutoff sensor on the humidifier, costing us $180. He was polite, professional, good communicator.

Avoid this company at all costs! I purchased two new HVAC systems and a Rhinnai hot water heater for a newly purchased older home. Chris Outten, my salesman, convinced me to purchase the same system his children had recently bought and they loved!! So I purchased two complete HVAC systems- one for upstairs and one for downstairs. Both have failed within three years. The downstairs has been rebuilt under warranty but only for the parts. The labor was $1800 of which the manufacturer allegedly covered half, leaving me with a $900 bill for a faulty system, of which I’ve not paid. Now the upstairs unit is broken, and needs a new board and motor. They DO NOT STAND BY the products they sell. I certainly understand they don’t make the units, but faulty installation was the issue with the downstairs unit. I didn’t need a new upstairs unit but mine was older and I replaced to make sure I started with all new mechanicals, to not worry about high costs of repairs. AVOID THIS COMPANY.