All reviews for Tidewater Mechanical LLC

After repeated calls and emails to this Tidewater Mechanical to schedule our pre-paid spring maintenance check, we are unable to get a return call from them to schedule servicing. I’m wondering if they’ve gone out of business and are not fulfilling their customer service contracts.

July, 24, 2021 Update. Tidewater Mechanical contacted us Friday, July 23, and although they are understaffed, they came out today and completed our HVAC maintenance as per our contract. Joe was thorough, explaining procedures and addressed our concerns.

Very slow company that gives the “run around”. When first called they said they’d be there within 4-24 hours and this was on Saturday but didn’t come till Monday because they deemed it not an emergency because outdoor temperatures were not freezing. But my house was 50 degrees with a 1 year old. They came Monday said it needed a part or new system left never heard anything. I called and asked for update and unable to provide one. I called again Tuesday they said they are ordering the part and will take 5-7 business days meanwhile overnight temps are dropping in 20-30 degrees. They called Friday saying the part was there but they can’t come until Tuesday next week. They don’t give you any times when they are coming all they offer is to call you 30 minutes before they come.

They were supposed to fix my A/C system. Came out and said they found and fix a leak without leak testing my system. Few days later my house began overheating again, I found my refrigerant lines frozen which meant my system was low on refrigerant. Hence, they NEVER actually fixed the leak. They came back again filled my unit with refrigerant and said they will be back to nitrogen check it. I called and they claimed they never said that and as a matter of fact they already fixed my unit. I HAVE THE WORKER ON CAMERA STARTING THAT HE WOULD BE BACK TO TEST! WHY IS MY HOUSE 80 degrees!! Be very careful if you are not familiar with HVAC or have no experienced with such. They are lairs and will charge for work they never completed!