Cox Communications

Internet hasn't worked for months. Called and had service completed and still have issues

Dear ***** ****,Cox Communications (***) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our Executive Escalations team at ************. Best Regards, *** East Region ---------------------------------------------------------------------------------------- The Executive Escalations Team

Thank you for the opportunity to address the customer's concerns. We sincerely apologize for the frustration and inconvenience they experienced.We have confirmed with our Network Operations team that the service issue reported by the customer has been resolved. The interruption was caused by an electrical issue affecting the network node serving the customer's area, which required repairs to restore service.Should the customer require any additional assistance, they are encouraged to contact our Specialist using the contact information provided in the voicemail message.Sincerely,*** Executive Escalations Team