Clark Roofing & Siding Inc

I have had a less than desirable experience with Clark Roofing.

I had no trouble making an estimate appointment. I called on 4/19, and my estimate was scheduled a week later on 4/26. I am seeking to have my 100 year old metal roof completely replaced.

Barry arrived on time, was very personable, knowledgeable, and helpful. He had samples and some good suggestions about my metal roof replacement. I was impressed and eagerly awaiting my estimate.

After not hearing from him for about a week, I called the office and spoke with Gina in Sales. She said she would pass along the request. After two more phone calls, last Thurs (5/11) we realized she’d inadvertently written my phone number incorrectly by one digit. Okay, things happen like that. I additionally gave her an alternate email address, just in case.

Yesterday, 5/14, I made numerous phone calls to the office only to receive the voicemail every time. I left a message.

I called again today. No answer in Sales, Service, or Billing. I left another message in Sales. Literally immediately after leaving the message, I received the following email from Barry:

“Good afternoon Mrs. Duff. Sorry for the delay. Right this moment we do not have the manpower to take on a project this large. We are out a few months on projects now.”

He didn’t even include the estimate so that I, as the customer, could make the decision on whether or not I was willing to wait a few months to have the work done. I have never in my life had any business basically tell me that they don’t want my business; and metal roofs are expensive business.

I am understandably upset at this point. I have now waited three weeks for an estimate they seem unwilling to provide. I can understand the scheduling issue, this is busy season for roofers, but this information would have been nice to know when Barry came to do the estimate; or at any point over the past three weeks. Even Gina could have reiterated that message two weeks ago and quit wasting my time.

I’m unhappy that they have wasted three weeks of my time. I could have made a choice of roofer before now had I not been waiting on their estimate.

My wasted time included the 30-45 minute initial meeting for the estimate and a total of 10 phone calls over 3 weeks that included the phone being answered only 3 times and 2 voicemail messages before finally hearing from them.

I would not recommend Clark Roofing.

Using GPS data feeds, Clark Roofing and Siding has superior, detailed job-site estimating for materials costing and bid pricing accuracy, plus an effective computer-based manufacturer’s products presentation, giving ease to understanding the features, advantages and benefits. They began the work when scheduled and their experienced work crews completed the job with quality installation knowledge and professionalism. Follow up and final inspection responsiveness has been prompt. This company is a first-class run business. They know how to serve customers’ expectations!

Great job with fixing some molding that was detached during a high wind storm. Clean and efficient. There was a bit of a lead time, but to be expected with the amount of damage done to the surrounding area.