All reviews for Bartlett Tree Experts

Outstanding results with the treatments for my hydrangeas, azaleas, roses and crepe myrtles!!! It’s almost August and I have never seen the foliage look better. Just a little leaf spot on one hydrangea that probably needs a better location!! Bobby and Trevor make a great team!!! So glad we decided to do this!! This large crepe Myrtle has not bloomed like this in years. It is happy now!

Bartlett's Tree Experts provided professional services at my home on December 1, 2025. The landscape is much improved following their work. The arborist provided excellent recommendations during the estimation process. The workers arrived on time and kept me informed. The workers took great care to protect other plants and trees and cleaned up all debris when the job was done. Tree types trimmed included mature Crepe Myrtles, Loblolly Pine and Oaks.

Bobby and his team have consistently demonstrated professionalism and transparency in their approach to tree care. They carefully explained the requirements for each of our trees and provided detailed estimates before commencing work. Recently, Chadwick performed root collar surgery on our sweet gum, cherry, and water oak trees. His efficiency and skill were impressive, and he treated our property with utmost respect, ensuring all tasks were completed with precision. I confidently recommend Bartlett Tree Experts and will continue to rely on them for our tree care needs.

On May 28, 2026, Greg and AJ from the local Chesapeake VA office of Bartlett Tree Service pruned three large Bradford Pear trees in our front yard. Previously, Bobby Nance (Master Arborist) estimated the job.
Greg and AJ are true professionals. They patiently explained the pruning process and addressed all our questions. The process took half a day, and they also helped clear a sizeable stack of trees and limbs into their chipper.
If we have a need for future tree work, we will definitely work with Bartlett and ask to work with Greg and AJ again. Highly recommended.

Brian Renne is my go to person at Bartlett. I first met him when I called to get some trees trimmed in my yard and an appointment was made for me with Brian. Brian is so wonderful to talk to about trees and plants in my yard. He is very Knowledgeable and helps me make good decisions about what to do with trees that need to be trimmed, Fed, or treated. The group that came out to trim my trees after our discussion were amazing. They were also knowledgeable and wanted to help me make good decisions as well. They spent a lot of time and cleaned everything up nicely and when they left all my trees were so happy and beautiful. I would recommend Bartlett service to anyone who cared deeply about their yard and wanted things done correctly. Not only are all of the employees friendly and do an amazing job, but they really care about helping you in your quest to have a beautiful well maintained yard. Thank you to everyone who has been here to work for us. We appreciate all that you are doing and it’s so nice to have a company you can depend on. Melinda Perkins

No follow thru ... Put me off 2 weeks after they said they were coming. Call asked about my appointment.... Wasn't even on the schedule. There has to be other people out there that work on trees that come and do what they say they're going to do. I've used them in the past got good service but this year service is truly lacking.

So glad I stopped using this company. I am very happy with my new arborist and do not intend to ever use Bartlett again. I first used Bartlett Tree the fall of 2021. One of the managers came to my residence and stated that two of my trees needed nutrients. I agreed and the applied them within 2 weeks. I had also showed where a large branch had come down on my house from one of the two trees and stated how difficult it was for my to get an arborist to have it removed. The manager stated that would not be a problem with his company and since I was using them for my tree care that they would come out immediately if there was an issue like that. Fast forward to this Fall and I had a 8in diameter branch fall out of one tree into another directly over my house. This branch would of caused severe damage to my house if it fell from the tree holding it. I called their office 2 times leaving messages during business hours, never to receive a return call. After the third day of calling them, I finally got someone from their office to answer the phone. I explained the situation and the high possibility of damage to my house. The clerk told me that the earliest they would come to look at my tree was around 12 days later. Not to remove, but just to assess the tree. I explained that this is not a situation that I could wait and have the branch fall through the roof of my house and that I was told just last year that this would not be an issue. The clerk said that they would not send anyone earlier. I called again trying to get an earlier appointment and then they said the earlies would be 10 days later. I later called left a message canceling because I have already had the branch removed within two days from another company. Obviously, they didn’t get that message either because the manager came to my house today for a meeting that was cancelled over a week ago. I cannot recommend Bartlett Tree Experts as obviously they do not care about their customers. I say this because of the obvious lack of care, failure at returning calls, lack of organization and updating appointments.

I would stay far, far away from this company. If I could give negative stars I would. While my husband and I were on vacation my neighbors (without our knowledge or permission) hired Bartlett to “prune” healthy trees on our property. The property line was obvious, there was a power pole and it was flagged. My neighbors directed them into my yard. Crew leader Greg Walker (a supposed arborist) trespassed all over my property and did a hatchet job on our beautiful bayberry trees we planted over 20 years ago. They were 27-30 feet tall. He cut more than half off the tops (down to 12 feet) and the bayberries are damaged beyond repair. I reached out to the Chesapeake Bartlett Manager Jason Heizer (another arborist) who met with me and offered to fertilize the trees as compensation. I also spoke to the district manager Rob Allen (another arborist who oversees Bartlett operations in Virginia and Tennessee) who offered nothing and said the neighbors “gave permission” for them to cut trees on my property. Really? A supposed “professional” and “expert” company that believes they don’t have any obligation to verify property lines and obtain permission prior to cutting trees near a property line? Of course I’m very upset with our neighbors but Bartlett never should have done this work. Not only did Bartlett trespass and cut trees without the owner’s (our) permission, they also do NOT know how to prune as anyone decent at their job would know better than to top a tree by more than half and deep into the old wood trunk. Read up on the “1/3 Rule” of pruning Bartlett!! There are plenty of other qualified professional companies out there, find one of those.
The photos show the hatchet job on the trees (note the corner of our house and the magnolia tree) and what the healthy trees looked like prior to the property damage (note same corner of house and magnolia tree).