All reviews for Sears Appliance Repair

Very thorough and hopefully our fridge is fixed!!! Madjid was able to address what other technicians could not.

Believed that my washer might not be spinning correctly so I had a diagnostic done and the technician determined that everything was working as it should be.

The Tech person and the Tech assistant
Checked out my furnace and compressor. Everything seemed fine. When the weather gets warm, I need to have a tech come back if ice develops again on the pipes that are part of the A/C system. Not possible to checkout this problem in March,

Cesar was very polite and efficient. I really appreciate that he listened to my concerns and took care of them.

Outstanding job - quickly assessed refrigerator problem & provided estimate. Unable to repair due to high cost versus purchase of new refrigerator.

My service technician was professional and was very helpful in explaining the process to replace my non working heating system.

Absolute wonderful service with a very friendly and professional service advisor. I would recommend Steve for all HVAC work.

Madjit was very knowledgeable. He arrived on time, and completed the repair quickly while explaining to us what had happened and why.

Seeras was great to work with. He was very knowledgeable and diagnosed the problems with our refrigerator very quickly. He explained what was wrong and what we need to do to keep it from happening again. Very friendly and professional.

The technician arrived as scheduled and was very informative and helpful. My appliance is back up and running like it is supposed to work. I am very pleased with the experience.

Mr. Sears was excellent and very helpful. Did all he could to help us. Would definitely recommend him to do appliance repair. He was very knowledgeable and gave us great information.

I want to take a moment to thank the exceptional support extended by Hai T. Our heating system was under performing and the external HVAC completely froze leading to colder rooms. He checked everything and fixed the issue. Hai also took time explaining some basic things for us yo take care to minimize such events. Thank you, Hai T.

Mohammad was extremely professional and fixed my DW issue. He was tidy, courteous while in my home and cleaned up after the job. So glad to get same day service and have my 2-year old machine running well again. Thank you Mohammad

Technician was personable. He explained what he thought was the cause of the leak. He removed the panel under the door and the installation behind it, to check for leaks, and reassembled it. The door now makes noise when it's fully opened and closed. This was not happening before. The dishwasher still leaked after repair. (See attached pictures.) Therefore the repair was not successful.

We were completely satisfied with the services provided by Sears especially by the lead technician Mohammed. The first service call was last week and it was determined that parts were needed for our Microwave. This morning Mohammed and his 2 colleges repaired our built-in unit and did a GREAT job.

I had an inspection evaluation of my washing machine, which the technician confirmed. I had a bed pump motor… With the repair cost coming in at more than 50% of a new washer (No judgment on pricing of the repair, Everything’s more expensive these days) We’ve decided to get a new washer instead

Our furnace broke down during a winter snowstorm here in Virginia. Steven was sent to check our furnace by the Sears Appliance Service. Steven got to work immediately. He's very detailed and strict, knowledgeable in his work as a technician, skillful in diagnosing the problem. He found out that the inducer motor was no longer functioning and that the pressure switch needed to be replaced. He ordered the parts and returned to install the new parts. Now, thanks be to Steven, we're back to having a warm and comfortable home!

I am writing to highly recommend Ahmad for his exceptional technical expertise, customer service, and professionalism. Ahmad truly embodies the hallmark of a skilled technician. His ability to diagnose, explain, and resolve appliance issues was impressive, and he provided clear recommendations that ensured my appliances were serviced effectively and with lasting results.

Throughout the service, Ahmad demonstrated patience and professionalism. While I encountered a discrepancy in pricing—expecting a $50 charge for the sixth appliance as initially communicated by the scheduling representative, but instead being charged $99—Ahmad took the time to explain the situation thoroughly. His calm demeanor and clear guidance helped put me at ease, even though the cost was higher than anticipated.

What stood out most was Ahmad’s commitment to customer satisfaction. He not only delivered excellent technical service but also ensured that I understood the process and felt supported. His professionalism and dedication reflect the qualities of a technician who values both precision and people.

I confidently recommend Ahmad for any role that requires technical skill, customer care, and integrity. He will be an asset to any team or organization fortunate enough to have him.

Tech was great. I do have an issue as I sent detailed pictures with the model #, serial # and the make of the garbage disposal before technician arrived. The technician stated I needed a replacement, however one would need to be ordered.

Sears, why do you have AI bots asking for information before service call and then a technician shows to tell me I need a replacement? This is inefficient.

Now I need to wait again for my replacement to be shipped to my home and another service call to install - - maybe.

I have a feeling that my replacement garbage disposal will arrive and then I am stuck finding someone to install it.

Technician ordered parts for changing refrigerator lights, which was delivered at our home. Not sure if he replaced all the lights with new ones. Took the box with him without showing if all lights were replaced with new ones or only few lights. When asked he said he needs the box. Few lights are white and two at the top are yellow, indicating may be all were not changed.

While the Repair went well, which took place on a second appointment, after parts being ordered. The window of arrival time is ridiculous. Your only options are 7am-6pm or 8am-5pm. My husband and I own a small contracting company performing exterior remodeling services, and we would never give people an 8+ hour window. I hope they can figure out a way to better manage this