Sears Appliance Repair

Under no circumstances would I ever consider SEARS appliance repair again. I had a broken washing machine and garage refrigerator. I spent 200 dollars in claim fees to have both repaired. The technician was unable to correctly fix my refrigerator and it is still currently being held closed by a piece of tape. He recommended a clamp. That entire unit will need to be replaced. They sent technicians 3 times to fix the washing machine. Long story short after many late evening visits, I had to purchase a brand new washing machine from Lowe’s myself and have the old hauled away. This entire ordeal between both appliances included at least 3 completely missed appointments they flaked on. Each time they did arrive they arrive at least 2-3 hours late outside of their appointment window. The first time they show up they never fix the appliances, they only take pictures and order parts even though I took all the steps to upload the model and serial numbers of my appliances on their portal. Not only are they unable to fix the appliances and show up on time for appointments, I had one of the worst customer service experiences of my life. I probably called and emailed the numbers given to me over 10 times and after many hours on hold, I finally spoke to a representative. I asked they look into refunding my deductibles since my appliances were ruined. Instead, overnight, they cancelled my plan and charged me 422 dollars. They refused to respond to any emails or inquiries after that and only told me they never do refunds. I even disputed the charge with my bank and they certainly responded to that. My dispute was that they cancelled my plan without my permission and consent which billed me 422 dollars. They took plenty of time uploading all of my contract documents and receipts to dispute my claim against my bank but never displayed any proof of me asking for or permitting the cancellation of my plan. Run for the hills and never sign up for their home appliance warranty. Complete and utter incompetence and the worst customer service.

Update: I tried contacting Sears to come to a “resolution” as they suggested in their comment and as expected, this was a waste of time. Just forwarded to the never ending automated call options, hold, then talked to a call center I could barely hear where they said they have no power to do anything. Possibly the worst home warranty or appliance repair company out there. Does not deserve the 1 star that I was forced to give. Also just know, Sears subcontracts their repair company to third party and all of these technicians are wildly incompetent. Read the reviews below just as I did and you will see the same experiences with horrible scheduling, missed appointments, and inability to actually repair anything. Just a reminder that after all this, Sears illegally cancelled my account without permission and charged me 422 dollars.

Very thorough and hopefully our fridge is fixed!!! Madjid was able to address what other technicians could not.

The technician (Hai), who was sent to fix my furnace, was unprofessional and incompetent. He kept complaining about how he couldn't figure out the problem of my furnce. He told me he didn't know how to fix it. He left without repairing it and said he would call me for another appointment. On the second appointment, he took a paint brush and cleaned the unit from dust and told me it would be $70 to clean it. I didn't pay for it. Bottom line, I was not serviced again and told his manager would come look at the the unit.it never happened. I just canceled the service and went with someone else.